The Ivory Hotel

Hotels
8.1 (322 reviews)
Mpaka Road , Nairobi , ke

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Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good value for money
Clean and modern facilities
Cons:
Cleanliness issues
Noisy rooms
Food quality varies

Categories

Cleanliness
7.43
There were mentions of cleanliness issues like dirt on the floor and damaged items in the bathroom.
Service
8.9
Numerous reviews praised the staff as very kind, helpful, and attentive.
Location
8.44
The location received positive mentions, being described as convenient and not too far from shops.
Room Quality
7.89
Rooms were generally praised for being modern and spacious, but some needed maintenance.
Amenities
8.42
The hotel offers modern facilities, although outdoor spaces were mentioned as lacking.
Value for Money
8.38
Guests found the hotel to provide good value for the price paid.
Food and Beverage
7.43
There were mixed reviews about the food quality, with some dishes not meeting expectations.
Overall Experience
7.9
Overall, guests had a pleasant stay with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:30

Property Description

Convenient Location
Situated near Nairobi National Museum and other key attractions, The Ivory Hotel offers easy access to the best of the city.

Comfortable Accommodation
Guests can enjoy free WiFi, room service, and a 24-hour front desk, ensuring a seamless stay at The Ivory Hotel.

Delicious Dining Options
Whether it's a buffet, à la carte, or continental breakfast, guests can indulge in a variety of delicious dining options during their stay.

To experience convenience, comfort, and culinary delights, book your stay at The Ivory Hotel now.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM

Location

Guest Reviews

8.1
Based on 322 reviews
Cleanliness: 7.43
Service: 8.9
Location: 8.44
Room Quality: 7.89
Amenities: 8.42
Value for Money: 8.38
Food and Beverage: 7.43
Overall Experience: 7.9
B
Bupe Katamba • family_with_children • zm
10
Amazing
Pros:

The room is spacious and comfortable beds the staff and food were amazing

Cons:

All was good

2026-06-17 • via Nuitee
S
Szilveszter • couple • hu
7
Tudom ajánlani,mert jó az elhelyezkedés
Pros:

A személyzet ott segít ahol tud.Rendben van a munkájuk.Kedvesek és figyelnek a részletekre.

Cons:

Ár érték arányban teljesen megfelelő.Azt kapod amit fizetsz.

2026-06-17 • via Nuitee
J
Jonathan • extended_group • ec
10
Excelente hotel y servicio!
Pros:

Excelente todo! Súper buena atención! Desayuno buffet perfecto!

Cons:

El agua se salía de la ducha

2026-06-17 • via Nuitee
E
Enjy • solo_traveller • eg
8
Pros:

Location

Cons:

Too much noise as you can hear everything in next room

2026-06-12 • via Nuitee
C
Cristiano • solo_traveller • it
1
Pros:

Location only

Cons:

Not clean, noisy, and unprofessional staff.... the manager and receptionist where taking our reservation when we arrived but cancelled it without warning.

2026-06-08 • via Nuitee
P
Patrick • couple • ke
7
2026-06-07 • via Nuitee
E
Emily • solo_traveller • nl
10
Excellent!!
Pros:

The staff outdid themselves with exceptional service and great customer care. From the security guard to the reception to the kitchen to the housekeeping. Excellent service. I appreciate the location , easily accessible and is quiet. Clean bedsheets and good pressure in the shower. The room service was great too. Highly recommend! I will definitely use it when I am back.

Cons:

Honestly, the service was great, nothing to complain.

2026-06-02 • via Nuitee
M
Matthieu • solo_traveller • fr
5
2026-06-01 • via Nuitee
U
Usman • solo_traveller • de
9
2026-05-31 • via Nuitee
S
SK • family_with_children • za
9
Fantastic accommodation
Pros:

The accommodation and staff met our expectations and was very good. Well done 👏

2026-05-31 • via Nuitee
I
IZUMI • solo_traveller • jp
10
快適でした！
Pros:

朝食が思いがけずビュッフェで嬉しかったです！またスタッフの方は皆さんすごく親切で快適に過ごせました。
またナイロビに来る際はリピすると思います。

大きいモールにも近いです！

2026-05-30 • via Nuitee
S
Samar • solo_traveller • ae
3
Pros:

Staff , Herbert from the reception and the security guard were amazing , super decent and so helpful

Cons:

Not clean , lack of facilities, room phone and safe were not working . There was no fridge in the room. Maintenance were making noise in all rooms

2026-05-28 • via Nuitee
W
Wais • solo_traveller • bd
7
2026-05-27 • via Nuitee
N
Nebiha • solo_traveller • et
9
2026-05-27 • via Nuitee
A
Anil • extended_group • in
10
Excellent for Indians
Pros:

Excellent. Good for Indians

Cons:

All good

2026-05-25 • via Nuitee
Z
Ziyou • solo_traveller • dk
7
Pros:

I stayed at this hotel during my first night in Kenya, and it was a very smooth experience. The staff were warm and helpful, especially the driver, who went out of his way to assist me with mobile payments and online bookings when I was still figuring out how things worked locally. He even helped me purchase a train ticket online using cash I gave him. The hotel itself feels relatively new and was very quiet during my stay — there were only two guests that night, so the atmosphere was peaceful. The rooms are spacious. They also offer airport pickup, which was a great help for a first-time arrival. Highly recommend for travelers who want a calm and well-supported start to their Kenya trip.

2026-05-25 • via Nuitee
M
Mohammad • solo_traveller • jo
2
Cons:

Very poor breakfast
No friendly smoking areas

2026-05-25 • via Nuitee
J
Jescah • couple • us
10
Pros:

Everything’s

2026-05-22 • via Nuitee
M
Mohammad • solo_traveller • jo
1
2026-05-21 • via Nuitee
E
Eduardo • solo_traveller • pt
8
2026-05-21 • via Nuitee