HOTEL CASA LUKE

Hotels
6.2 (54 reviews)
Carrera 4 #14 23 , Neiva , CO

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Terrace
Tour desk
Dry cleaning
Non-smoking throughout
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Review Highlights

Pros:
Comfortable
Central Location
Breakfast Quality
Cons:
Poor Customer Service
Cleanliness Issues
Room Quality

Categories

Cleanliness
4.44
Negative feedback regarding cleanliness and hygiene issues in the room.
Service
5.41
Service experiences were mixed, with several complaints about poor customer service.
Location
7.45
Location was appreciated for its centrality and nearby amenities.
Room Quality
5.4
Negative sentiments regarding room conditions and misleading room appearances.
Amenities
7.43
Some positives regarding breakfast but overall amenities need improvement.
Value for Money
6.39
Some pros regarding value but overall experiences suggest it might not meet expectations for price.
Food and Beverage
6.44
Breakfast options existed but with complaints about timing and availability.
Overall Experience
6.61
Mixed feelings; some good aspects but a significant number of negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-03 04:14

Property Description

Convenient Location
Modern Amenities
Complimentary Breakfast

Book now to experience the comfort and convenience of Hotel Casa Luke in Neiva.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM

Location

Guest Reviews

6.2
Based on 54 reviews
Cleanliness: 4.44
Service: 5.41
Location: 7.45
Room Quality: 5.4
Amenities: 7.43
Value for Money: 6.39
Food and Beverage: 6.44
Overall Experience: 6.61
M
Murillo • solo_traveller • co
10
2026-09-10 • via Nuitee
G
Garcia • solo_traveller • co
8
Pros:

La ubicación y el aseo y el personal excelente, cerca a acceso de supermercado, y demás. algunos detalles en el baño pero todo el resto bien.

Cons:

Los baños un poco incómodo.

2026-09-07 • via Nuitee
R
Rodriguez • solo_traveller • pl
10
2026-09-06 • via Nuitee
P
Pilco • solo_traveller • pe
6
Pros:

Es flexible el ingreso

Cons:

Me cobraron 13 mil cop extra, en la reserva decía 90 mil cop y cuando llegue me di con esa sorpresa, que tenía que pagar adicional y eso me generó una desazón porque es la primera vez que me pasa

2026-08-31 • via Nuitee
V
Victor Manuel • solo_traveller • co
1
2026-08-25 • via Nuitee
A
Astudillo • solo_traveller • co
1
2026-08-24 • via Nuitee
J
julian eduardo • solo_traveller • co
7
Buen hospedaje
Pros:

Buen precio cerca al centro

Cons:

Las habitaciones son bien pequeñas no tienen donde colgar la ropa pero para un día está exelente el aire está muy bien

2026-08-18 • via Nuitee
A
Andry • solo_traveller • co
9
2026-08-09 • via Nuitee
S
Sarith • family_with_children • co
3
Muy pequeña la cama doble, es una cama de cemento
Pros:

La chica que atiende es muy amable

Cons:

Las sábanas no las lavan, el baño un poco sucio, nos quedamos dos días y no fueron a arreglar la habitación

2026-08-05 • via Nuitee
V
Vega • solo_traveller • co
8
Pros:

La ubicación

Cons:

La atención del personal recepción

2026-07-17 • via Nuitee
M
Medina • solo_traveller • co
8
Pros:

Las habitación era muy fresca

Cons:

Todo estaba muy bien acorde al precio

2026-07-15 • via Nuitee
M
Miguel Angel • solo_traveller • co
10
Pros:

La atención

Cons:

Todo estuvo bien

2026-07-13 • via Nuitee
C
Cardoso • extended_group • co
6
2026-07-11 • via Nuitee
A
Alexis • couple • co
10
2026-07-09 • via Nuitee
C
Cabezas • solo_traveller • co
10
2026-07-03 • via Nuitee
O
Oswaldo • couple • co
6
2026-06-16 • via Nuitee
A
Ana María • family_with_children • co
9
2026-06-11 • via Nuitee
O
Omar • solo_traveller • co
1
Pros:

Nada

Cons:

Todo

2026-06-08 • via Nuitee
O
Omar • solo_traveller • co
1
Pros:

Nada

Cons:

Todo

2026-06-08 • via Nuitee
P
PINILLA • solo_traveller • co
9
Pros:

Precio

Cons:

El parqueadero un poco retirado

2026-05-20 • via Nuitee