SJ SUITES HOTEL

Hotels
7.8 (1012 reviews)
Fortaleza #253 , San Juan , pr

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Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Non-smoking throughout
Shared lounge/TV area
Concierge service
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Location
Comfortable beds
Friendly staff
Cons:
Cleanliness issues
Small rooms
Limited amenities

Categories

Cleanliness
7.08
Several comments noted issues with cleanliness, such as the carpet being disgusting and leftovers from previous guests.
Service
9.05
Most reviews highlighted friendly staff and accommodating service, though there were some issues with getting rooms ready.
Location
10
Location was frequently praised as excellent and convenient for exploring Old San Juan.
Room Quality
7.04
Rooms described as small, dark, and lacking modern amenities, with specific complaints about noise and temperature control.
Amenities
6.57
Limited amenities were a common complaint, such as the lack of in-room tea/coffee and breakfast.
Value for Money
8.53
Value was considered decent for the location; however, expectations for comfort and cleanliness lowered the perceived value.
Food and Beverage
6.08
No food or beverage options were provided, and breakfast was not included.
Overall Experience
8.07
Guests had mixed feelings; some enjoyed the stay for its location, while others faced too many issues to recommend it.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:14

Property Description

Centrally Located in Old San Juan
SJ SUITES HOTEL offers a convenient base to explore nearby attractions like Fort San Felipe del Morro and the Museum of Art of Puerto Rico.

Comfortable Rooms with Modern Amenities
Each room is equipped with air conditioning, a flat-screen TV, and complimentary toiletries for a relaxing stay.

Concierge Service and Shared Lounge
Enjoy the convenience of a concierge service and shared lounge during your stay at SJ SUITES HOTEL.

Book now to enjoy a delightful stay in the heart of San Juan at SJ SUITES HOTEL.

Important information:

Due to the historic architecture. Only select rooms in the front of the building have windows.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 AM

Location

Guest Reviews

7.8
Based on 1012 reviews
Cleanliness: 7.08
Service: 9.05
Location: 10
Room Quality: 7.04
Amenities: 6.57
Value for Money: 8.53
Food and Beverage: 6.08
Overall Experience: 8.07
L
Linda • solo_traveller • us
7
Pros:

Great location near restaurants and cruise pier.

Cons:

Room was okay

2026-06-16 • via Nuitee
M
MAURICE • solo_traveller • gb
1
2026-06-16 • via Nuitee
R
Rox • couple • ar
1
El peor hotel que fui en mi vida
Pros:

Este fue, sin duda, el peor hotel en el que me he alojado en toda mi vida.

Las ventanas de las habitaciones están completamente selladas y no se pueden abrir, por lo que hay un olor permanente a humedad en todo el edificio. El ambiente era tan desagradable que terminamos resfriados durante nuestra estadía. Es difícil entender cómo pueden mantener habitaciones cerradas, sin ventilación y con ese nivel de humedad después del paso de tantos huéspedes.

Además, tuvieron que cambiarnos de habitación porque no había agua. La cisterna no funcionaba correctamente y pasábamos largos períodos sin poder usar el baño ni ducharnos. Nunca nos informaron previamente que existían problemas con el suministro de agua en la zona. Un hotel no debería operar si no puede garantizar un servicio tan básico.

El servicio de limpieza fue terrible. En varias ocasiones afirmaron que habíamos dejado el cartel de “No molestar”, lo cual no era cierto. Como resultado, nunca hicieron nuestra habitación, no cambiaron las toallas y no recibimos el servicio por el que habíamos pagado.

La atención en recepción fue igual de mala. Cada vez que preguntábamos sobre tours, alquiler de autos o información turística, nadie sabía nada o nos daban respuestas incorrectas. Ni siquiera quisieron prestarnos un teléfono para realizar una llamada, a pesar de que éramos turistas de otro país.

El hotel es extremadamente caro para el nivel de servicio que ofrece. Al momento de reservar, nos cobraron el importe completo por adelantado. Si hubiéramos cancelado el viaje, probablemente habríamos perdido todo el dinero.

Para empeorar la experiencia, durante el check-out un empleado me pidió que lo acompañara a revisar la habitación antes de retirarme. No entendí por qué era necesario cuando la recepción cuenta con cámaras de seguridad.

En resumen, fue una experiencia pésima. Humedad, falta de agua, mala limpieza, personal poco capacitado y una atención al cliente inexistente.

Cons:

This was, without a doubt, the worst hotel I have ever stayed at.

The room windows are completely sealed and cannot be opened, which creates a constant smell of mold and humidity throughout the building. The air quality was so poor that we ended up getting sick during our stay. It is hard to understand how a hotel can operate rooms with no ventilation and such a strong odor.

To make matters worse, we had to change rooms because there was no water. The water system was unreliable, and there were long periods when we could not shower or even use the bathroom properly. We were never informed in advance that there were issues with the water supply. A hotel should not be operating if it cannot provide such a basic necessity.

Housekeeping was terrible. On several occasions, staff claimed that we had left the “Do Not Disturb” sign on the door, which was simply not true. As a result, our room was never cleaned, our towels were not replaced, and we did not receive the service we paid for.

The front desk staff were equally unhelpful. Whenever we asked about tours, car rentals, or local information, nobody seemed to know anything, and we often received incorrect information. They would not even allow us to use a phone to make a call, despite the fact that we were international travelers.

The hotel is extremely overpriced for what it offers. When I made the reservation, they charged the entire stay upfront. If I had been unable to travel, I likely would have lost all of that money.

To make the experience even more uncomfortable, during check-out an employee asked me to accompany him to inspect the room before I left. I found this unnecessary, especially considering that the reception area is monitored by security cameras.

Overall, this was an awful experience. Moldy smells, lack of water, poor housekeeping, unhelpful staff, and terrible customer service. I would strongly advise travelers to avoid this hotel.

2026-06-16 • via Nuitee
B
Blas • solo_traveller • do
4
2026-06-14 • via Nuitee
C
Carlos • solo_traveller • pr
10
Pros:

Great

2026-06-11 • via Nuitee
C
Carlos • solo_traveller • pr
10
Pros:

Great

2026-06-11 • via Nuitee
A
Alex • solo_traveller • gb
2
Would stay again but it’s only for 1 night max
Pros:

Location was good

Cons:

No windows so felt really uncomfortable

2026-06-08 • via Nuitee
T
Teresita • solo_traveller • ar
9
2026-06-07 • via Nuitee
S
Stanley • solo_traveller • us
10
2026-06-07 • via Nuitee
N
Nataly Andrea • couple • co
8
Pros:

Realizaron el aseo todos los días, colocaron productos de limpieza nuevos, siempre había en el café y agua gratis en la lobby, el checking y check out fue muy fácil, el hotel está muy muy bien ubicado en todo el viejo San Juan, las instalaciones del hotel son viejas pero en general están bien adaptadas

2026-06-04 • via Nuitee
J
Jackson • couple • us
6
2026-06-01 • via Nuitee
M
Massimiliano • solo_traveller • it
3
Dirty poor but central stay
Pros:

The location was central San Juan Viejo, perfect to reach anything at night walking distance

Cons:

The hotel was bad… smell of mold, air conditioning couldn’t be controlled by the guests. First day we were given one hand towel in two, as big as a handkerchief. Then in one week they changed it once with a dirty towel with hair. Housekeeping gave us a small shower gel and shampoo 2 times in one week. In the end we decided to go to Walgreens and bought two towels and shampoo/body wash. They always remembered to leave an envelope asking for tips. Very undeserved.
If it wasn’t for the location, it would be a one star only.

2026-05-31 • via Nuitee
L
Letitia • couple • nl
7
Prettig en Goed.
Pros:

De locatie was top midden in het oude centrum met veel bezienswaardigheden, leuke restaurantjes en vooral dichtbij de cruise terminal. Comfortabel bed. Vriendelijk en behulpzame personeel. Zeer prettig dat receptie open was tijdens onze middernacht check in. Boeking was voor 1 nacht voor onze cruise de volgende dag. Aan te bevelen voor een kort verblijf.

Cons:

Kamer iets donker zonder raam. Maar dit was bekend bij de boeking. Is historisch pand.

2026-05-15 • via Nuitee
K
kimberley • solo_traveller • gb
8
Pros:

Location excellent for the old town. Staff helpful and friendly

Cons:

Room had no window. No glass or cups in the room for water or a toothbrush. Basic furnishings. Ok for 1 night, would not want to spend any more nights there.

2026-05-14 • via Nuitee
A
Ana • couple • es
4
Way too expensive for the quality of the place
Pros:

Very old building with carpets and the air conditioning was blasting. Way too cold. I booked in booking and I’ve updated the reservation bc my boyfriend was arriving earlier than me and they almost left him outside the hotel because they did not communicate with Booking.

Cons:

Is close to bars and restaurants in the old San Juan

2026-05-14 • via Nuitee
M
Marta • solo_traveller • pl
8
Cons:

It was veryyy cold at night because of the AC.

2026-05-13 • via Nuitee
R
RICARDO • couple • us
4
The hotel smelled of dampness.
Pros:

Location

Cons:

The smell of the room and hotel

2026-05-13 • via Nuitee
J
Jose F • solo_traveller • pr
9
2026-05-11 • via Nuitee
J
Jose • couple • cr
7
Buen lugar
Pros:

Ubicacion y limpieza

Cons:

No se puede controlar el aire acondicionado de las habitaciones y literal pasas congelado.

2026-05-11 • via Nuitee
E
Elizabeth • couple • cl
8
Pros:

Ubicación

2026-05-10 • via Nuitee