Judge's Lodging

None

Staff where a bit disinterested at times

Stairs

Chairs and table outside our garden terrace accomodation but if others outside almost on top of each other.

Several issues: one was a huge mix up of food bills. We were three friends staying who each had own room and booked separately. After charging several meals to our rooms we were approached by multiple staff saying there was a missing billing. When we requested details they presented us, quite rudely, with a stack of mismatched and some incorrect receipts. The inference seemed to be that we should work it out between ourselves rather than them getting the right charges attached to the correct rooms/people. In the end it was sorted, but it was an unpleasant experience. If the hotel staff cannot get charging to rooms correct or manage split bills at a table, then they should say so and not offer that service. Hotel needs a better system for managing this.

Also, we requested that the loud music in the breakfast room be turned down or off. The other group of people in the same room also requested this. We were told it was some sort of regulation to have it on and basically ‘no’..and in a very curt and unfriendly manner. One person in the other party commented that the ‘attitude of the staff here is appalling’!

One of our group had a flooding issue in her bathroom, resulting in her travel bag getting soaked. It was obvious that the problem had been occurring for some time or repeatedly based on stains. She was told they could not fix it soon and just put towels around it to sop up the water. As compensation she was offered two free glasses of Prosecco. She might have been able to move to another room but not until very late in the day and we were only staying one more night so moving would have taken more time away from our already short visit with each other.

Overall, the place itself was pleasant but the staff needs much training in how to approach and best serve customers.

Everything was prefect the service was exceptional even the facility for milk was prefect. Wish all hotels did this.

Nothing !

There was some noise from people walking down the street late at night, but that's to be expected for a hotel in a central position. The location of the courtyard, tucked behind other buildings, meant this noise was kept to a minimum.

Staff serving breakfast were not as professional as I would wish. They rolled their eyes when asked for the black pudding which had not come with our meal. A small but preventable blip in an otherwise excellent stay.

The only very small niggle was that we were at the top of the building up lots of stairs and we are both in our 70s with mobility issues. I didn't realise when I booked it that the room would be so far up lots of stairs. We also asked for a quiet room and the party goers outside went onto long into the night.
The floor tiles in the bathroom were cracked.
We would also have liked some indication on what type of coffee was in the coffee pods for the machine.

Nothing

There should be a deal for more secure parking. Adding the Marygate Parking fees makes the room even more expensive.
There should be better quality food in the restaurant; burgers honestly? It shows that it's a hotel run by a pub chain, it doesn't know what it is.

Air conditioning didn’t work properly and there were no instructions so the room got very hot during the night. Bedside reading lamp was faulty. I didn’t like that the room was across a courtyard so had to walk through the rain to get to and from the main building.