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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Room service
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Heating
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Family rooms
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Garden
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BBQ facilities
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Laundry
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Luggage storage
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Bar
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Non-smoking throughout
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Private parking
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Shuttle service (additional charge)
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Snack bar
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Lockers
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Vending machine - drinks
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Toilet with grab rails
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Vending machine - snacks
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Emergency cord in bathroom
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Picnic area
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Wine/champagne
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Coffee Shop on site
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Fruits
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Shuttle service
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Fire extinguishers
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Invoice provided
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Smoke alarms
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Key access
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CCTV outside property
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CCTV in common areas
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24-hour security
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Security alarm
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Key card access
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Happy hour
Review Highlights
Categories
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Property Description
Modern Accommodation
Discover our modern rooms with free WiFi and free private parking for a comfortable stay.
Convenient Location
Located near popular attractions like intu Lakeside Shopping Centre, this non-smoking property offers easy access to nearby towns and London City Airport.
Nearby Attractions
Explore the surroundings of South Woodford, East Ham, and more while staying at The Palms Hotel.
Book now to experience comfort and convenience at The Palms Hotel!
• Early check-in and late check-out available only if approved, charged at £20 per hour
• Latest check-in time is 2:00 AM (management approval required)
Guests must present valid ID at check-in. Failure to provide ID, payment verification, or
compliance with hotel rules may result in refusal of entry.
A valid card is required to secure booking. Payment may be taken at booking or arrival
depending on rate. Some offers require upfront non-refundable payment. Pre-authorisation
may be applied.
• Free cancellation up to 48 hours before 3:00 PM arrival
• After this or no-show: first night charged
• Third-party bookings also follow platform policies (e.g. Booking.com, Expedia)
A card pre-authorisation may be taken as security. Guests are responsible for any damage,
loss, smoking fines, or excessive cleaning, which will be charged to the card provided.
Strict no smoking/vaping policy throughout the hotel. Breach results in a £250 cleaning fee.
Strictly prohibited. Violations may result in eviction without refund, possible police
involvement, and additional charges for damages or cleaning.
No pets allowed except certified assistance/guard dogs. £50 cleaning fee applies where
permitted.
The hotel may refuse service or terminate stays without refund for:
• Abuse or threatening behaviour
• Illegal activity
• Noise disturbance
• Rule breaches
Guests are responsible for all damage or loss during their stay. Charges will be taken from the
payment method provided.
These terms are governed by the laws of England and Wales.
By booking, guests confirm they have read, understood, and agreed to all terms and
conditions.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
I cldn’t sleep well it was too noisy and loud from customers who booked.
I never rested well the all ground floor was very noisy and people kept on disturbing my sleep. So I checked out
All good
NA
Very clean and comfortable . Reception staff very helpful
There was very poor service and the bedrooms not up-to-date. The mattress is horrible. Can’t sleep and everybody I asked at the bar or saying the mattresses are not good.
I didn't eat breakfast.
I like the environment.
Excellent value for money .
Room was clean & Comfortable.
A room on the other side of the corridor would have been quieter.
Lovely restaurant/bar to eat and drink
Nothing
Everything, rude and unhelpful staff, expensive carpark,
Everything
Function room was fabulous , helpful staff and breakfast was good value .
Net curtains in room grubby torn
Rooms were clean
Breakfast was not great
Nothing
Absolutely disgusted that I had to pay £20 to park my vehicle overnight, to then find out in the morning it had been broken in to and some valuables were stolen. To top it off I was given a fairly pleasant room with a bath but it was look not touch scenario as the plug was kidnapped (no where to be seen). The staff were not approachable when I asked regarding the parking as not made clear on the booking site but it had been updated 3 months ago after my first stay here.
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