Palms Hotel & Retreat By Palette London Romford

All was really ok some small points
Doors were very solid and would be a bit in the noisy side when closing, the bar was closed for a private function and not sure if the restaurant was also closed for room service, not major just something to be aware of

Room was too hot. It would be good to upgrade all rooms with aircon

I filtered free parking into my search, arrived to the hotel and parking had changed to £10 for overnight, cobwebs all over the room, couldn’t use the bar as private functions were on with no warning

Staff were rude
No air con
Dirty
We didn’t end up staying

the wifi didn’t work.

when i came the first time we had a sofa in our room this time there was none

Leider sehr laut auf dem Gang.

It wasn't that clean. Hairs and dust in bathroom behind the door. Carpet poorly hoovered.

The Booking.com site said the rooms where air conditioned. Deceptive, only some of the rooms had air con. We had to change rooms halfway thought our stay!

Air con wasn’t the best

One of the male reception staff was rude and delivered poor customer service when my wife checked-in. E.g. threw room keys at my wife. Interpersonal communication skills were poor.
Room was too hot despite windows being opened. Sleep disrupted several times, no air conditioner! In-room coffee facilities poor, one cup provided despite room booked for two. Power outlets insufficient, none at beside table.
Breakfast poor; coffee machine did not work, instant coffee alternative poor, juices display and choice poor, bread remained in packaging on display, eggs were served without serving utensils. Waitress, did not possess/speak good English. Front of hotel car park spaces too small. Rear parking, adequate but surface/tarmac uneven and damaged.

That we wasn't told about paying for parking

The TV was not working & the maintenance guy had gone home. We had to ask for tea cups too.

Where do I start? I booked a disabled access room for my parents, specifically requested a room close to reception as they have mobility issues. Their 1st room was occupied by other guests, the second room was way down two long corridors with a bath that neither could utilise. Finally room no.3 was no. 171. I walked the whole of the ground floor in the hotel attempting to locate no. 171 - it does not have a room number displayed on the door!!!. It is labelled accessible, but didn't open with the door key I had been given. Finally got a staff mbr to locate the room - he had to ring a supervisor to find it. Moved my parents into the room, no air conditioning (36° outside) , requested & received a fan . No fridge in the room, my mother is a diabetic & the TV did not work. After all of that the key to my room did not work & I had to reassigned a new room. We were staying 2 nights and guess what, on the second day, our room keys did not work! We were also attending a function in the hotel, could not access the function room from inside the hotel, you have to walk around the hotel past the kitchen and bins to enter the room. As my parents had mobility issues, we asked if there was anyway to access the room internally, but no I had to drive around the hotel with them.
Lovely lady at breakfast, but very limited options for the continental breakfast.
Very very disappointed with our stay. We stayed in this hotel many years ago and it was lovely. Lots of work to be done here, to bring it up to an acceptable standard. Not recommended for anyone with accessibility issues.