Super OYO Townhouse OAK Hotel Fiducia Serpong

Hotels
•
OYO Rooms
6.8 (70 reviews)
Jalan Raya Serpong KM.12 Lengkong Karya, Jelupang, Kec. Serpong Utara, Banten , Serpong , id

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Meeting/banquet facilities
See all facilities

Review Highlights

Pros:
Convenient
Great
Cons:
Dirty bedsheets
Payment confusion
Lack of communication

Categories

Cleanliness
3.58
Spots spotted on bedsheet, quite dirty. Even though after staff changed the bedsheet, still have abit of blood stains.
Service
8.07
Standard quality for this hotel tier.
Location
8.07
Standard quality for this hotel tier.
Room Quality
6.58
Standard quality for this hotel tier.
Amenities
8.07
Standard quality for this hotel tier.
Value for Money
5.58
Extra $$$ was deducted without informing.
Food and Beverage
8.07
Standard quality for this hotel tier.
Overall Experience
6.38
Complicated payment issues impacted overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:35

Property Description

Modern Comfort and Convenience
Experience a delightful stay at SUPER OYO Townhouse OAK Hotel Fiducia Serpong, where modern amenities meet comfort. Each air-conditioned room is equipped with free WiFi and a private bathroom, ensuring a relaxing retreat for guests.

Convenient Dining Options
Indulge in a culinary journey at the hotel's restaurant, offering delectable dishes to satisfy your cravings. Whether it's a quick bite or a leisurely meal, our dining options cater to every palate.

Exceptional Service
Enjoy the convenience of room service and a 24-hour front desk, where our dedicated staff are ready to assist you at any time. Your comfort and satisfaction are our top priorities at SUPER OYO Townhouse OAK Hotel Fiducia Serpong.

Book your stay now and elevate your travel experience with us!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.8
Based on 70 reviews
Cleanliness: 3.58
Service: 8.07
Location: 8.07
Room Quality: 6.58
Amenities: 8.07
Value for Money: 5.58
Food and Beverage: 8.07
Overall Experience: 6.38
J
Jenn Ning • solo_traveller • sg
1
2026-07-12 • via Nuitee
J
JULIE AR • extended_group • ph
3
Bad
Cons:

No breakfast was included yet it was mentioned in the booking that breakfast was included in the final price. The hotel smells cigarettes. Dirty rest room and bed sheets.

2026-06-26 • via Nuitee
İsmail Hakkı • solo_traveller • tr
1
Pros:

Kalitesiz

Cons:

Temiz değil

2026-05-01 • via Nuitee
M
Mai • couple • vn
2
Rất tệ. Tôi đặt 3 đêm trả trước không hoàn tiền, nhưng tôi chỉ ở 1 đêm và trả phòng
Pros:

Vị trí tốt

Cons:

Toà nhà cũ,
Phòng ốc trang bị sơ sài
Ga giường và gối có vết dơ
Phòng tắm không có chỗ treo quần áo, không có xà bông tắm cũng không có giấy vệ sinh. Chỉ có hai cái bàn chải đánh răng

2026-04-13 • via Nuitee
A
Alfikri • family_with_children • id
10
2026-03-31 • via Nuitee
S
Syahrul • family_with_children • id
5
2026-02-28 • via Nuitee
M
mrghrtha • family_with_children • id
8
2026-01-22 • via Nuitee
C
christopher • family_with_children • au
9
2025-12-21 • via Nuitee
A
Ade • family_with_children • id
1
Pros:

Pembatalan 100 %

2025-11-28 • via Nuitee
A
Andri • couple • id
2
2025-10-24 • via Nuitee
O
Octavie Mireille • couple • cm
6
2025-10-23 • via Nuitee
A
alwi • family_with_children • id
8
2025-09-08 • via Nuitee
T
Tokan • couple • id
8
2025-08-16 • via Nuitee
C
Chun Ping • extended_group • my
1
2025-08-03 • via Nuitee
T
Tokan • family_with_children • id
5
2025-07-22 • via Nuitee
D
Dewi • couple • id
10
2025-07-18 • via Nuitee
P
Pang Ping • couple • sg
3
At your own risk
Pros:

Convenient, great.

Cons:

Spots spotted on bedsheet, quite dirty. Even though after staff changed the bedsheet, still have abit of blood stains. Extra $$$ was deducted from my credit card without informing me and returned back to my credit card few days later. But due to FX fluctuation, i got back less. Messaged the hotel on explanation but no reply. Before arriving, i’ve already paid but somehow hotel requested me to pay again. After clarifying with the reception, they confirmed it was already paid before.

2025-07-09 • via Nuitee
J
John • young couple • au
6
I would have stayed for the week if noise was controlled
Pros:

Good location, malls and small eats near by, rooms are good for the price.

Cons:

Unfortunately on our stay there was a family on the 3rd floor foyer that were noisy all night, staff really should stop this. When we went down for breakfast we could hear them from the lobby. So no excuses that the staff didn’t hear them. Aircon wasn’t cool but I guess I could have told them they may have changed my room. The point is this should be checked prior to checking people in.

2025-04-26 • via Nuitee
J
Juliana • family with young children • my
5
Passable
2025-03-15 • via Nuitee
M
Mohd • solo traveller • my
6
Pleasant
2025-01-27 • via Nuitee