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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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24-hour front desk
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Room service
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Family rooms
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Garden
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Luggage storage
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Airport shuttle
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Tour desk
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Car hire
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Currency exchange
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Non-smoking throughout
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Private parking
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Outdoor pool
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Daily housekeeping
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Airport shuttle (additional charge)
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Shuttle service (additional charge)
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Concierge service
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Outdoor furniture
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Sun umbrellas
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Airport drop off
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Airport pick up
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Shallow end
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Beach
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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CCTV outside property
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CCTV in common areas
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Face masks for guests available
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24-hour security
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Thermometers for guests provided by property
Review Highlights
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Property Description
Convenient Location
Situated just 1.2 km from Ponta Negra Beach, Pousada Recanto de Ponta Negra offers easy access to top attractions like Arena das Dunas and Forte dos Reis Magos, making it an ideal choice for travelers wanting to explore Natal.
Relaxing Amenities
Guests can unwind in the outdoor swimming pool or take a leisurely stroll in the garden. The 24-hour front desk, free WiFi, and room service ensure a comfortable stay for all visitors.
Comfortable Rooms
Each guest room features modern amenities such as a flat-screen TV, air conditioning, and a private bathroom. Some rooms even boast a balcony, providing a perfect spot to enjoy the scenic views.
Ready to experience the perfect blend of comfort and convenience? Book your stay at Pousada Recanto de Ponta Negra now!
A deposit may be required at the property.
Location
Guest Reviews
Conforto
Nada
Localização, café da manhã e simpatia dos funcionários.
A tv apresentou um problema no HDMI, ficamos sem assistir.
Excelente escolha
Tudo
A localização e o tamanho do quarto
O custo benefício é excelente. A localização é perfeita.
A limpeza. Não que seja sujo. Mas parecem que no processo de limpeza economizam, nosso banheiro ficou com cheiro de urina e mesmo após a limpeza o cheiro continuava, na limpeza diária não trocavam o pano de chão do banheiro. As toalhas já estão bem velhas precisam ser trocadas. A porta do banheiro do nosso apartamento não fechava.
O atendimento e a localização
Café da manhã espetacular
Atendimento dos funcionários espetacular
Staff muito atencioso, pousada aconchegante sem frescuras. Preço muito competitivo. Camas boas, ar gelando e chuveiro esquentando.
O jogo de toalhas pode ser renovado.
A pousada é aconchegante, bem localizada e a senhora da cozinha foi extremamente educada e atenciosa. Porém, infelizmente, nossa experiência foi marcada de forma negativa pelo atendimento do recepcionista que nos recebeu durante a semana. Posteriormente, descobri que ele era o gerente da pousada, o que tornou a experiência ainda mais decepcionante, já que se espera justamente dele uma postura acolhedora e profissional.
Chegamos antes do horário do check-in e eu sabia que o quarto só estaria disponível às 13h. Em nenhum momento exigi entrar antes do horário, mas esperava um pouco mais de empatia. Estávamos viajando com uma criança de 3 anos e fomos deixados aguardando em um puff desconfortável, mesmo havendo outros espaços onde poderíamos esperar com mais conforto, como a área do café da manhã, que estava vazia, ou o sofá da parte inferior da pousada.
Por volta do meio-dia, perguntei educadamente se já havia algum quarto liberado, pois eu havia informado pelo Booking o horário aproximado da nossa chegada. A resposta foi dada de forma irônica, acompanhada de um sorriso de deboche. Ele disse que aquilo era apenas uma cortesia e que a tolerância era de apenas 15 minutos. A forma como conduziu a situação foi desnecessária e nos fez sentir muito mal recebidos.
Além disso, o quarto também deixou a desejar. A reserva era para três adultos e uma criança, mas a acomodação não era adequada para essa quantidade de pessoas. O anúncio informava que o quarto possuía varanda, porém o quarto disponibilizado não tinha. A tampa do vaso sanitário estava quebrada e a televisão não era Smart, o que impossibilitou colocar desenhos no YouTube para nosso filho. O receptor também não oferecia canais infantis.
É uma pena, porque a pousada tem potencial e alguns funcionários são muito atenciosos. Inclusive, o recepcionista que nos atendeu no sábado foi muito simpático e prestativo.
The 24h desk was essential to us, we had to do a late check-in (2 am) and the staff was waiting for us!
The breakfast was very good! Good variety, Green juice, fresh tapiocas, the cakes was delicious (not too sweet). The breakfast staff was a loveliest woman, always very nice and smiling.
The staffs in the reception were nice too.
When we arrived at our first room, we had to remove a cockroach, there was hair left behind from previous guests, the bathroom tiles had mould and mildew, and the room was extremely humid. The air conditioner was barely working, and I don’t know how often it is cleaned, but by the next morning my girlfriend woke up with a completely blocked nose and a headache.
To be fair, the staff were very kind and understanding. When we explained the situation, they immediately offered to move us to another room. The employee showed us the new room first and explained that it would be smaller but better ventilated, which we appreciated and accepted.
Unfortunately, the second room also had a very dirty bathroom. Another inconvenience was that there was nowhere to place shampoo or soap in the shower, so everything had to be left on the floor because the only shelf was out of reach.
In our first room, the bed and pillows were comfortable, although some of the sheets and pillowcases had stains that made them look dirty. In the second room, the bed and pillows were much less comfortable.
We’re not fussy travellers. We’ve been backpacking around South America for the past six months and have stayed in many simple, budget accommodations. We don’t expect luxury. However, basic cleanliness is something every guest should be able to expect. Most of these issues could be solved with a thorough deep clean and more regular maintenance, but it feels like they have simply been neglected.
Despite the accommodation, we tried not to let it ruin our trip. Natal is an amazing destination, and we really enjoyed the city, the beaches, the people and everything else it had to offer. I hope the management takes guests’ feedback seriously, because with better cleaning and maintenance, this place could be a much better option.
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