Madelise Amica Hotel and Travel

Hotels
8.9 (223 reviews)
33 A Hàng Điếu , Hanoi , VN

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Lift / Elevator
Laundry
Luggage storage
Airport shuttle
See all facilities

Review Highlights

Pros:
Great customer service
Ideal location
Cons:
Small room
Missing amenities

Categories

Cleanliness
8.48
Clean rooms mentioned positively, but a specific complaint about missing toilet roll.
Service
9.45
Staff were incredibly warm, welcoming, and responsive to needs.
Location
9.49
Location was emphasized as ideal for travelers wanting to be in the center of events.
Room Quality
7.94
Room was very small and had an unfavorable view, despite being labeled as superior.
Amenities
8.97
Some amenities were lacking (e.g., no iron), but basic needs were generally met.
Value for Money
8.93
Standard quality for this hotel tier.
Food and Beverage
8.98
Standard quality for this hotel tier.
Overall Experience
8.95
Mixed experience due to room issues but highlighted by great service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:22

Property Description

Central Location
Luxurious Accommodation
Multilingual Staff

To experience a luxurious stay with attentive service and prime location, book your stay at Amica Premier Hotel and Travel now.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.9
Based on 223 reviews
Cleanliness: 8.48
Service: 9.45
Location: 9.49
Room Quality: 7.94
Amenities: 8.97
Value for Money: 8.93
Food and Beverage: 8.98
Overall Experience: 8.95
L
Lan • couple • vn
10
2026-10-20 • via Nuitee
M
Maxime • solo_traveller • fr
10
Paisible avec un super accueil
Pros:

La localisation et son tarif

2026-10-17 • via Nuitee
L
Linda • couple • eg
10
Pros:

The hotel is conveniently located right in the heart of the Old Quarter.
It features an excellent spa.
The staff helped me book tours to Ha Long, Ninh Binh, and Ha Giang; the service was great and well worth the money.

Cons:

Nothing

2026-10-09 • via Nuitee
M
Moyne • solo_traveller • fr
4
Pros:

Le personnel

Cons:

Le bruit de la rue

2026-10-08 • via Nuitee
H
Hưng • couple • vn
10
Excellent hotel in Hanoi
Pros:

This is a fantastic hotel with excellent customer service, clean rooms, and a convenient location in the heart of the old town. They also offer tour booking services and amazing massages. I will definitely return and recommend it to everyone.

2026-10-07 • via Nuitee
J
James • solo_traveller • gb
10
Quick stay
Pros:

Great location, clean and comfortable rooms, and genuinely friendly staff. Everything was convenient and well looked after. Would definitely stay here again!

Cons:

Nothing

2026-10-07 • via Nuitee
P
Phúc Hưng • couple • vn
8
2026-09-18 • via Nuitee
M
Maya • couple • de
10
BEST HOTEL IN VIET NAM
Pros:

We had a wonderful stay at this hotel and are very grateful for all the support during our trip. Henry, Elena, and Huy were incredibly friendly, helpful, and always happy to assist us whenever we needed anything.

Their warm hospitality made us feel very comfortable — honestly, it felt like staying at home rather than just at a hotel.

We were also especially impressed with the tours arranged by the hotel. The Ha Long Bay and Ha Giang tours were both excellent quality, very well organized, and surprisingly affordable. Everything was smooth and enjoyable from start to finish.

A big thank you to Henry, Elena, and Huy for making our stay so memorable. We would definitely recommend this hotel and its tours to other travelers!

Cons:

Everything perfer

2026-09-16 • via Nuitee
N
Nguyen • couple • es
10
Pros:

I had a wonderful stay at Amica Hotel. The hotel is located very close to the city center, the staff are friendly, and the rooms are clean and comfortable.
A special thank you to Henry for helping us arrange our Ha Long Bay, Ninh Binh, and Sapa tours at great prices with excellent quality.
Thank you to all the staff for making my holiday such a wonderful and memorable experience!

2026-09-16 • via Nuitee
E
Evgenij • solo_traveller • de
1
DO NOT BOOK!
Pros:

The staff was super friendly and accommodating!

Cons:

A very old, worn-out hotel with very small rooms! The air conditioning was very old! The window faced out into a small shaft—no natural light! You just look at a wall!

2026-09-14 • via Nuitee
G
Gautron • couple • fr
10
2026-09-11 • via Nuitee
T
Temirlan • solo_traveller • kg
3
Pros:

Расположение хорошее.

Cons:

Кондиционер не работает.
Мини бар не работает.
Душевая кабина сломана. Кондиционер работает иногда. Шумно. И дует прямо на вас и вы заболеете.

2026-09-11 • via Nuitee
C
Cham • couple • vn
10
Tốt
Pros:

Tốt

Cons:

K có

2026-09-10 • via Nuitee
J
John • couple • ae
10
Great place in a good central location, lovely people who could not do enough for us
Pros:

we did not have breakfast

Cons:

the hotel could do with some TLC on the walls etc but overall for the price and the location is was great value for money

2026-09-07 • via Nuitee
C
Christina • couple • de
9
Really nice
Pros:

Really central, very nice staff

Cons:

The aircon was quite dirty

2026-09-06 • via Nuitee
H
Hieu • couple • de
10
Pros:

Vị trí thuận tiện, khách sạn sạch sẽ. Nhân viên thân thiện nhiệt tình. Sẽ quay trở lại

2026-09-05 • via Nuitee
P
Paige • couple • gb
8
Pros:

Perfect location, so close to everything. Staff are so nice and accommodating - communication is great!

Cons:

The rooms are quite small but for the price it’s great because they are still clean and have everything you need.

2026-09-03 • via Nuitee
T
Tùng • solo_traveller • vn
3
Pros:

vị trí trung tâm

Cons:

Phòng nghỉ quá nhỏ, có mùi nước xịt phòng rất khó chịu, nước vòi hoa sen yếu, điều hòa kêu to.

2026-08-31 • via Nuitee
H
Hung • couple • ca
10
Thuy anh very friendly, the room very nice
Pros:

Good

Cons:

Nothing

2026-08-23 • via Nuitee
T
Trung Viet • couple • vn
10
10 điểm thuý anh, dịch vụ tốt
Pros:

10 điểm

Cons:

Kh có

2026-08-22 • via Nuitee