Wyndham Garden Sonasea Van Don

Hotels
•
Wyndham Hotels & Resorts
8.3 (98 reviews)
SR02- SR03 Area 1 Sonasea Van Don Harbor City , Cái Rồng , VN

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Beautiful views and beach; many pools
Friendly and professional reception staff / quick check-in
New resort, generally airy and pleasant for relaxation
Several guests reported diverse and tasty breakfast options
Suitable for family stays and relaxation
Cons:
Cleanliness issues: dirty floors, cobwebs, bathroom stains
Room maintenance problems: AC issues, loose doors, poor mattress/bed comfort
Staff handling inconsistent: reports of unhelpful/doorkeeper attitude and language barriers
Limited on-site amenities and evening activities; nearby dining/services sparse
Safety concern: very slippery bathroom floors causing guest injury
Perceived poor value: rates considered high for service/maintenance level
Inconsistent food/breakfast quality reported by some guests

Categories

Cleanliness
7
Multiple reviews report dirty floors, cobwebs, glass and bathroom stains, and slippery bathroom floors causing safety issues; some guests also described the resort as generally clean and new, so overall a below-target cleanliness score.
Service
9.5
Mixed reports: several guests praised quick check-in and professional, friendly staff, while others reported poor handling of situations (e.g., lost room card, unhelpful/doorkeeper attitude, language barriers). Overall weighted toward positive due to frequent praise for attentive reception and staff professionalism.
Location
10
Consistently noted as a strong point: beautiful views, many pools, and a lovely beach; some comments mention the resort is slightly far from local dining options, but location and scenery are standout positives.
Room Quality
6.8
Several concrete problems: air-conditioning not working well, doors coming off, small/uneven mattresses causing discomfort, sloppy extra-bed setup and other maintenance issues — room quality rates notably below average.
Amenities
7.5
Facilities (pools, beach) are appealing, but many reviews note limited on-site services, sparse evening activities, and few nearby quality restaurants; new resort with developing external amenities.
Value for Money
7
Guests frequently commented that the room rate feels high relative to service consistency, maintenance and limited amenities; some still found the stay worthwhile for the location and facilities.
Food and Beverage
9.5
Mixed but generally positive: several guests praised diverse and tasty breakfasts, while at least one review described the breakfast buffet as poor — overall weighted positive given multiple reports of good breakfast experiences.
Overall Experience
9.1
Many guests reported a pleasant family stay, praising the new, airy resort, beautiful beach and supportive staff; negative points on maintenance, cleanliness and value tempered the experience but overall stays were positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:34

Property Description

Luxurious Amenities
Experience top-notch facilities like an outdoor pool, fitness center, and private beach at Wyndham Garden Sonasea Van Don.

Family-Friendly Services
Enjoy a kids' club, concierge assistance, and room service for a hassle-free stay with your loved ones.

Relaxation and Recreation
Unwind in 5-star comfort with an indoor pool, sun terrace, and easy access to cycling adventures at this stunning beachfront property.

To book your stay at this oasis in Ha Long, visit our website now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.3
Based on 98 reviews
Cleanliness: 7
Service: 9.5
Location: 10
Room Quality: 6.8
Amenities: 7.5
Value for Money: 7
Food and Beverage: 9.5
Overall Experience: 9.1
L
Lan Anh • family_with_children • vn
9
2026-10-23 • via Nuitee
A
Anh Tu • family_with_children • vn
9
2026-10-18 • via Nuitee
V
Valery • solo_traveller • vn
9
2026-09-19 • via Nuitee
S
Sonia • solo_traveller • in
9
2026-09-13 • via Nuitee
T
thị thuỳ dương • family_with_children • vn
5
ko quay lại
Cons:

nhân viên xử lý kém tình huống. điều hoà hỏng mà bảo thủ . 12;00 đêm vẫn chờ 30p xem thế nào

2026-09-12 • via Nuitee
T
The Anh • family_with_children • vn
9
2026-09-07 • via Nuitee
T
The Anh • family_with_children • vn
8
2026-09-07 • via Nuitee
T
Trung Thanh • couple • vn
6
Pros:

Nhân viên thân thiện

Cons:

Sàn phòng ko sạch, lau chùi còn bẩn, có mạng nhện, ko có bồn tắm nằm

2026-09-03 • via Nuitee
P
Pham • family_with_children • vn
7
Đạt yêu cầu với khu nghỉ dưỡng đại trà có vị trí, view đẹp; chưa tương xứng với khu nghỉ dưỡng 5*
Pros:

cảnh quan

Cons:

- Tiện nghi phòng không xứng khách sạn 5* (giường ngủ bé, nệm mềm dốc về phía đầu giường, nằm đau lưng, khó ngủ; điều hòa điều chỉnh giảm nhiệt độ nhưng không hiệu quả, không có quạt, nóng bức khó ngủ; vệ sinh không thực sự sạch sẽ, cửa kính, sàn nhà, nhà vệ sinh có nhiều vết bẩn,...)
- Các loại dịch vụ ít và đơn giản; sau khoảng 9h về nhà không biết làm gì.
- Các nhà hàng, dịch vụ giải trí gần khách sạn thì chất lượng không cao, vắng khách; muốn ăn ngon và sử dụng dịch vụ vui chơi khác thì phải đi xa 1 chút

2026-09-02 • via Nuitee
T
Thi kim quy • extended_group • vn
5
So so
Pros:

No

Cons:

Nhân viên ko hỗ trợ khi bị mất thẻ phòng trong hotel. Bắt đền tiền, chưa đi hotel nào lại bắt đền tiền này.

2026-08-24 • via Nuitee
H
Hà Mạnh • couple • vn
10
2026-08-23 • via Nuitee
D
Duyên • family_with_children • vn
9
Đáng để đến
Pros:

Khu nghỉ còn mới, sạch sẽ, thoáng mát, phù hợp để nghỉ dưỡng

Cons:

Do là nơi mới nên các tiện ích khu xung quang còn nghèo nàn

2026-08-20 • via Nuitee
D
Diệu Linh • family_with_children • vn
6
Cons:

Sàn nhà tắm của khách sạn rất trơn, dép trong phòng để cũng bị trơn. Chị tôi và nh người trong GĐ bị trượt chân, chị tôi bị nặng nhất rạn xương cụt phải đi viện kiểm tra. Resort nên thay thế dép đi trong nhà tắm, xử lý sàn để khắc phục tình trạng trên, tránh nguy cơ ko an toàn cho khách hàng sử dụng dịch vụ.

2026-08-20 • via Nuitee
C
Cuong Duy • solo_traveller • vn
10
2026-08-12 • via Nuitee
Q
Quynh Ngoc • extended_group • us
9
2026-08-09 • via Nuitee
R
Ronald • family_with_children • nl
7
Jammer van zo’n mooi hotel
Pros:

Hotel was erg mooi met heel veel zwembaden en een prachtig uitzicht

Cons:

Het personeel sprak bijna geen Engels. Wij waren de enige niet Chinezen in het hotel.
Wij vroegen naar excursies, maar die waren er niet
Heel mooi hotel, maar mijn advies is ga ergens anders heen

2026-08-07 • via Nuitee
J
Jörg • solo_traveller • de
8
2026-07-25 • via Nuitee
T
Thị Thanh Mai • family_with_children • vn
5
2026-07-20 • via Nuitee
N
Nguyên • family_with_children • vn
8
2026-07-19 • via Nuitee
T
Thọ • solo_traveller • vn
7
2026-07-17 • via Nuitee