Eden Hill Hotel

Hotels
6.9 (37 reviews)
1 Badulla Road , Nuwara Eliya , lk

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Free
Children allowed

Facilities

Parking
Free Parking
Restaurant
Room service
Family rooms
Non-smoking throughout
Private parking

Review Highlights

Pros:
Excellent location
Scenic view of George Lake
Hot water available
Helpful staff
Cons:
Toilets not clean / need fixing
Rooms and furniture are old
No card payments accepted (cash/foreign currency required)

Categories

Cleanliness
4.5
Negative: toilets reported as not clean and needing repair; cleanliness was a clear complaint.
Service
7.5
Mixed: headline suggested service should improve, but review body notes staff were generally helpful and responsive to needs.
Location
9
Very positive: highlighted as the best feature with an amazing view of George Lake from the window and balcony.
Room Quality
5.5
Negative-to-average: rooms and furniture described as old and dated, reducing comfort.
Amenities
6.5
Modest: hot water facility available; few other amenities mentioned.
Value for Money
6
Slight concern: lack of card payment acceptance caused inconvenience and affected perceived value.
Food and Beverage
8.1
Standard quality for this hotel tier.
Overall Experience
8.1
Mixed overall: excellent location and generally helpful staff, but cleanliness issues and dated rooms detract from the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-10 13:53

Property Description

Luxurious Accommodation
Experience 5-star luxury at Eden Hill Hotel, located near Gregory Lake and Hakgala Botanical Garden. Each room features a comfortable desk and a private bathroom with premium amenities.

Exquisite Dining
Indulge in a culinary journey at our on-site restaurant, specializing in delectable Chinese cuisine. Enjoy a delightful dining experience without leaving the comfort of the hotel.

Convenient Amenities
Benefit from our convenient services including room service and complimentary private parking. Relax and unwind in style at Eden Hill Hotel.

Book now for an unforgettable stay at Eden Hill Hotel and elevate your Nuwara Eliya experience.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

6.9
Based on 37 reviews
Cleanliness: 4.5
Service: 7.5
Location: 9
Room Quality: 5.5
Amenities: 6.5
Value for Money: 6
Food and Beverage: 8.1
Overall Experience: 8.1
A
Abid • family_with_children • qa
8
Pros:

Location and room is good

Cons:

Toilet is not clean need to fix the line

2026-08-04 • via Nuitee
N
Nafizul • solo_traveller • bd
7
Great location, Service should be improved
Pros:

Best thing about this hotel is its location. The view of George Lake it offers from window and balcony is truly amazing. Apart from that the rooms and furintures are old in condition. Toilets are just ok. They have hot water facility.

Service was good. There was always some staff to help you with your needs.

Cons:

One thing you should know that they don’t accept card payment. This let us in some kind of trouble as we had fewer cash in hand. Eventually we paid some part with USD and some with Lankan rupees in cash.

2026-07-21 • via Nuitee
K
Kaleel • solo traveller • lk
7
Good
2025-06-08 • via Nuitee
A
Aashique • family with young children • in
6
Pleasant
2025-05-29 • via Nuitee
J
Joshua • young couple • gb
1
Bad
2025-05-27 • via Nuitee
S
Shayma • family with young children • bd
8
Excellent view, excellent room
Pros:

The location

Cons:

Staffs

2025-04-07 • via Nuitee
S
Saif • with friends • lk
4
Disappointing
2025-02-15 • via Nuitee
B
Bianca • young couple • gb
4
Don’t go
Pros:

I only liked the size of the rooms because there were very big.

Cons:

As I entered the hotel, there was a strong smell of mould. The room was not cleaned and the towels were wet.

2025-01-26 • via Nuitee
S
Syeda • group • bd
8
Very good
2025-01-12 • via Nuitee
P
Prabhat • with friends • in
9
Superb
Pros:

Just in front of the Gregorian lake, so you get the best view in the city. Almost a mile walk from the main city center. The inhouse restaurant is also great and serves tasty food.

Cons:

The place only accepts cash and the Internet is a bit tricky and gets worse with bad weather conditions.

2025-01-07 • via Nuitee
L
Lahiru • young couple • lk
5
Review on Eden Hills Hotel
Pros:

Location and view is good

Cons:

Room is not clean enough and necessary facilities like room heaters, hot water is not properly available..

2024-12-15 • via Nuitee
S
Sivakumar • group • de
1
Bad
2024-08-12 • via Nuitee
G
Gihan • group • lk
3
Poor
2024-06-29 • via Nuitee
A
Abraham • family with young children • mv
5
It’s not comfortable but price is too high. No break fast included
Pros:

Location

Cons:

It’s not worth money

2024-05-09 • via Nuitee
C
Chathu • young couple • sg
10
Exceptional
Pros:

Highly recommended, perfect location. Friendly staff and good food.

2024-03-15 • via Nuitee
S
Sumira • young couple • lk
8
Friendly staff ko
Pros:

Great location

2024-02-23 • via Nuitee
S
Stavros • young couple • gr
10
Exceptional
2024-02-14 • via Nuitee
L
Lokare • family with young children • in
1
This should be 1 star hotel and NOT 4 stars as listed.
Pros:

Unfortunately nothing about this hotel is good or likeable. The location is decent and that's about it.

Cons:

There are so many things to dislike about this hotel. There was no AC or heater in the room. The rooms were damp. The bedsheets and towels were wet. I had to fight for the portable heater unit from the front desk for which they were asking for additional money. The toilets were in the room, but they were not of the good standard at all. The taps were plastic and broken in 1 of the rooms. I am really surprised to find the good rating about this hotel with these many problems. I have booked through booking.com at least 20 times before and I am writing the review for the first time due to enormous difference between the rating and actual hotel.

2024-02-01 • via Nuitee
Z
Ziffan • family with young children • qa
6
Pleasant
2024-01-31 • via Nuitee
S
Santosh • young couple • in
8
Very good
2024-01-26 • via Nuitee