Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Comfortable rooms
Quality food
Cons:
Humidity in the bathroom
Limited breakfast options
Water pressure issues

Categories

Cleanliness
8.41
The bathroom had humidity issues and poor ventilation, which affected the cleanliness.
Service
9.88
The staff were kind, professional, and helpful across multiple reviews.
Location
9.92
Excellent location in the historic center and convenient for excursions.
Room Quality
8.37
Rooms were nice but some had layout issues and water pressure problems.
Amenities
8.9
Amenities were satisfactory, but limited breakfast options were mentioned.
Value for Money
9.36
The hotel provides good value considering the quality of service and location.
Food and Beverage
9.41
Food in the restaurant received positive remarks for quality and taste.
Overall Experience
9.38
Overall a pleasant stay with a few minor issues but largely enjoyable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:39

Property Description

Historical Elegance with Modern Comforts
Experience the charm of Sombra del Agua, a historical monument turned modern hotel, offering refined service in the heart of San Cristóbal de Las Casas.

Culinary Delights at Restaurant Tarumba
Indulge in a unique dining experience at Tarumba, where traditional flavors blend with modern presentation, creating a menu that tells a story of the region's rich culinary heritage.
Service hours: 7:00 a.m. to 11:00 p.m.

Prime Location for Exploring
Located just minutes away from La Paz Square and Central Park, Sombra del Agua provides the perfect starting point to explore the charming streets and historic sites of San Cristóbal de las Casas.

Book now to immerse yourself in luxury and history at Sombra del Agua.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.2
Based on 516 reviews
Cleanliness: 8.41
Service: 9.88
Location: 9.92
Room Quality: 8.37
Amenities: 8.9
Value for Money: 9.36
Food and Beverage: 9.41
Overall Experience: 9.38
P
Pepe • solo_traveller • uy
8
2026-05-19 • via Nuitee
C
Castillo • solo_traveller • mx
10
2026-05-18 • via Nuitee
G
gabriela • couple • mx
7
2026-05-07 • via Nuitee
A
ARCE • solo_traveller • mx
10
2026-05-06 • via Nuitee
A
ALEJANDRA • family_with_children • mx
9
2026-05-04 • via Nuitee
O
oliver • solo_traveller • be
10
Great hotel
Pros:

Large rooms
Friendly and helpful staff
Good location
Really good food/restaurant

Cons:

Not really any dislikes, only minor observations:

The rooms don't receive much natural light. Although I stayed in a room facing an inner courtyard with more natural light, even this room was a bit dark.

In the bathroom the shower area and toilet area are divided with a glass wall, but it's lacking a door or something similar, so after a shower, the (cold!) floor on the toilet/sink side gets wet too, and the water doesn't run off somewhere making a toilet visit afterwards a bit unpleasant

2026-05-02 • via Nuitee
M
Mirna • extended_group • mx
10
muy bien
Pros:

el desayuno...

Cons:

que me tuve que salir ... estaba lindisimo

2026-04-27 • via Nuitee
E
Erin • couple • us
10
2026-04-19 • via Nuitee
9
9a6903008dd971070544c518bdf18a07 • couple • gb
6
Pros:

Very beautifully designed. Clean rooms , great location and comfortable.

Cons:

The breakfast was limited. Gym was very basic at neighbouring hotel.

2026-04-16 • via Nuitee
3
3d0d10039e3f719990b8ef27bb028b61 • solo_traveller • mx
10
Pros:

La atencion excelente, un ejemplo para los demas hoteles alrededor

Cons:

Todo excelente

2026-04-16 • via Nuitee
A
afd62abc1af371874744f37eec658564 • solo_traveller • mx
7
Reglas en áreas comunes para huespedes
Pros:

El jardín y restaurantes

Cons:

Enchufes sin electricidad, puertas y cama que rechina
Huéspedes gritando por todo el hotel y en áreas comunes
Un grupo de seguridad para un evento local
Llegando de madrugada gritando preguntando por habitaciones y compañeros portasos
2 noches muy incomodas

2026-04-15 • via Nuitee
2
28ce03aeff5b70b0f52985f1326666cc • family_with_children • cl
9
Pros:

Ubicación y habitaciones muy cómodas

Cons:

Ruido de la calle

2026-04-13 • via Nuitee
0
0fea5e761bd173ba8a55f123a90e1468 • solo_traveller • mx
10
Pros:

La ubicación, la tranquilidad del hotel, la comodidad de la cama.

Cons:

El buffet de Tarumba me parece que es un poco simple.

2026-04-13 • via Nuitee
Y
Yuridia Guzman • extended_group • fr
8
Hotel agreable et sympathique.
Pros:

L’ambience
La deco

Cons:

Petit dej trop chèr et “gourmet”

2026-04-06 • via Nuitee
E
Evelin • couple • us
10
Would stay here again!
Pros:

Beautiful hotel in centro, large room, good coffee and breakfast.

2026-04-01 • via Nuitee
C
claudine • solo_traveller • fr
8
Belle étape au centre de San Cristobal
Pros:

La beauté des lieux. L’emplacement.la quiétude

Cons:

Les prix de la restauration

2026-03-24 • via Nuitee
R
Regina Georgina • couple • mx
8
Nice beautiful hotel and great staff
Pros:

Very beautiful hotel and nice staff

Cons:

Some rooms get a lot of noise from the street

2026-03-23 • via Nuitee
H
Hannah • couple • gb
10
Contemporary colonial lovely hotel in ideal location.
Pros:

Beautiful hotel in such a great central location! Comfortable beds and good pillows. Large walk in hot showers. Delicious food. Friendly staff. Fast turn around laundry if you need it. Gorgeous design. We would recommend.

Cons:

All good

2026-03-22 • via Nuitee
A
ALMA JULIANA • family_with_children • mx
9
Muy buen hotel
Pros:

El hotel es muy bonito, después de actividades se descansa super bien. Muy buena ubicación y realmente tiene unos jardínes hermosos.

Cons:

Solo desayunamos una vez en su restaurante y la verdad, no cumplió mis expectativas. Por todo lo demás super cómodas y satisfechas.

2026-03-21 • via Nuitee
J
José Luis • couple • mx
10
Excelent hotel, good locations and good design
Pros:

Good design and good location

2026-03-20 • via Nuitee