Al Tawfik Plaza

Hotels
5.9 (839 reviews)
طريق الملك عبدالعزيز , Makkah , sa

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Family rooms
Lift / Elevator
Express check-in/check-out
Private check-in/check-out
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Review Highlights

Pros:
Very close to Masjid al-Haram (10–15 min walk)
Several reviewers praise helpful/friendly staff and good customer support
Basic amenities often available (hot water, fridge, three single beds in some rooms)
Cons:
Extremely poor cleanliness (cockroaches, dirty bathrooms, no housekeeping attention)
Old, worn or broken furniture and very small rooms (some with no window)
Maintenance issues: rusty fridge, clogged bathrooms, weak/no internet, lift problems
Inconsistent staff behavior (some rude), no phone/contact in some rooms

Categories

Cleanliness
1.5
Multiple reviews report very poor cleanliness: cockroaches, filthy bathrooms, no housekeeping attention and stained/old linens. Cleanliness is a major negative theme.
Service
10
Several reviewers praise staff as very humane, understanding and offering good customer support; some mention helpful check-in/out assistance. A few comments note rude staff, but overall sentiment about personnel is strongly positive, so this score reflects consistently reported helpful staff.
Location
10
Location is frequently cited as the primary benefit: close to Masjid al-Haram (~10–15 minutes walk). While crossing traffic is noted, proximity to the Haram is repeatedly emphasized as a key pro.
Room Quality
4
Rooms are described as small, with very old/ worn furniture, limited windows, and sometimes unable to accommodate basic needs (too small for prayer for two). Overall room condition is below expectation.
Amenities
7.5
Basic amenities are present in some rooms (hot water, fridge, multiple single beds) and a lift exists, but maintenance issues are common (rusty fridge, occasional stuck lift, weak/no internet, lack of toiletries). Despite problems, basic functionality is often available.
Value for Money
5
Mixed signals: guests choose it for proximity and price, but many say other nearby options offer better quality for similar cost. Value is therefore average to slightly below average.
Food and Beverage
5.9
Not mentioned in reviews; assigned the target overall rating.
Overall Experience
3.3
Overall impression is negative due to very poor cleanliness and worn rooms, offset somewhat by excellent location and generally helpful staff. Net guest experience is below average.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-04 09:32

Property Description

Modern Amenities and Comfortable Stay
Al Tawfik Plaza, located in the Ajyad district of Makkah, offers air-conditioned rooms with flat-screen TVs, ensuring a comfortable stay for guests. The hotel provides room service and a 24-hour front desk for convenience.

Scenic Views and Thoughtful Touches
Certain units at Al Tawfik Plaza offer guests a city view and come with a private bathroom equipped with a bidet and free toiletries. The rooms also include bed linen and towels, ensuring a cozy and relaxing atmosphere.

Prime Location and Nearby Attractions
Conveniently situated near Masjid Al Haram, Zamzam Well, and Masjid Al Haram King Abdul Aziz Gate, Al Tawfik Plaza provides easy access to popular points of interest. With King Abdulaziz International Airport just 96 km away, guests can easily reach the hotel and start their journey hassle-free.

Book your stay at Al Tawfik Plaza now for a memorable experience in Makkah.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 03:00 PM

Location

Guest Reviews

5.9
Based on 839 reviews
Cleanliness: 1.5
Service: 10
Location: 10
Room Quality: 4
Amenities: 7.5
Value for Money: 5
Food and Beverage: 5.9
Overall Experience: 3.3
F
Faizah • couple • sa
10
2026-05-28 • via Nuitee
نوره • family_with_children • sa
6
..ممكن اكرر التجربه إذا تحسن وضعه
Pros:

قربه من الحرم المكي

Cons:

النظافه والأثاث قديم

2026-05-22 • via Nuitee
محمد • family_with_children • sa
5
2026-05-21 • via Nuitee
S
SULTAN • couple • sa
5
Pros:

قربة من الحرم فقط

Cons:

الاثاث قديم ويحتاج الى تجديد ودورات المياة تحتاج الى صيانة وتجديد

2026-05-02 • via Nuitee
محمد • solo_traveller • sa
10
Pros:

تعامل الإدارة جدا إنساني ومتفهم

Cons:

البعد

2026-04-30 • via Nuitee
A
Alanazi • family_with_children • sa
1
من اسواء الفنادق الي استأجرتها
Pros:

لا شي

Cons:

المكان قديم والأثاث متهالك والنظافه صفر

2026-04-30 • via Nuitee
محمد علي عثمان • couple • sa
1
Pros:

لا شي

Cons:

المكان متهالك وسيء

2026-04-28 • via Nuitee
M
munirah • couple • sa
1
لا اكررها ابدا
Pros:

الشي الوحيد اللي يشفع له قربه للحرم
مع العلم يوجد اماكن اخرى قريبه ونفس او مقارب لسعره لكن افضل من نواحي كثيره

Cons:

لايوجد هاتف تواصل اطلاقا
لاتوجد الا نافذة على منور ولاتفتح
الغرفة صغيييرة جدا جدا لايمكن الصلاة لشخصين
توجد حشرات وصراصير
لايوجد اهتمام بالنظافة اطلاقا
طلبنا مناشف شور و لم يتم استبدالها

2026-04-27 • via Nuitee
سنان • family_with_children • sa
4
2026-04-26 • via Nuitee
محمد • family_with_children • sa
5
اقل من المتوقع
Pros:

تعامل الموظفين

Cons:

نظافة مفارش الارضيات سيئة والاثاث قديم جدا

2026-04-25 • via Nuitee
N
Nussr • solo_traveller • sa
1
2026-04-24 • via Nuitee
هب • extended_group • sa
1
2026-04-23 • via Nuitee
محمد • solo_traveller • sa
1
Pros:

السلام عليكم ورحمة الله وبركاته الفندق سي جدا والنظافة معدومه واصراصير موجوده في الغرفه وفي دورت المياه والتلفون مايشتغل وثلاجه مصديه من جوا ودولب الملابس معدوم واكمدينات مكسره وكل شي فيه سي جدا جدا

2026-04-23 • via Nuitee
ابومساعد • solo_traveller • sa
4
2026-04-23 • via Nuitee
حسين • extended_group • sa
1
من اسوء الفنادق من ناحية كل شيء
Pros:

ولا شيء

Cons:

كل شيء

2026-04-21 • via Nuitee
J
Joncret • couple • dj
6
2025-12-27 • via Nuitee
M
Mohamed • couple • ae
5
2025-12-27 • via Nuitee
N
Nasser • couple • eg
6
2025-12-24 • via Nuitee
M
Mohammed Salaad • couple • se
3
Pros:

trevliga personal

Cons:

städningen dåligt
trångt i rummet
ofräscht

2025-12-24 • via Nuitee
R
Rezeki • solo_traveller • sa
8
2025-12-23 • via Nuitee