Atour Hotel Hangzhou West Lake Cultural Plaza Shangtang Road

Hotels
9.1 (61 reviews)
No. 60, Shangtang Road , Hangzhou , CN

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Excellent service
Spacious rooms
Good location
Helpful staff
Cons:
Location might be hard to find for transport

Categories

Cleanliness
9.04
Standard quality for this hotel tier.
Service
9.51
Very nice and helpful staff; excellent robot service.
Location
9.05
Location is close to the subway, making it convenient.
Room Quality
9
Spacious rooms with soft pillows.
Amenities
9.03
Free laundry and good overall service.
Value for Money
8.99
Highly recommended and affordable.
Food and Beverage
9.04
Standard quality for this hotel tier.
Overall Experience
9.11
Overall positive stay with no significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 21:07

Property Description

Convenient Location and Stunning Views
Located in Hangzhou, Atour Hotel Hangzhou West Lake Cultural Plaza Shangtang Road offers easy access to key attractions like Wushan Square and Lingyin Temple. Enjoy picturesque city views throughout your stay.

Modern Amenities for a Comfortable Stay
Each room is equipped with air conditioning, a flat-screen TV, and free WiFi. The attentive staff ensures your room is stocked with essentials for a relaxing visit.

Multilingual Staff and Personalized Service
The hotel staff speaks English and Chinese, providing assistance and recommendations to enhance your stay.

To experience these exceptional features and more, book your stay at Atour Hotel Hangzhou West Lake Cultural Plaza Shangtang Road today.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.1
Based on 61 reviews
Cleanliness: 9.04
Service: 9.51
Location: 9.05
Room Quality: 9
Amenities: 9.03
Value for Money: 8.99
Food and Beverage: 9.04
Overall Experience: 9.11
X
XING RONG • family_with_children • my
5
2026-09-17 • via Nuitee
瑞堯 JUIYAO • solo_traveller • tw
9
2026-09-13 • via Nuitee
A
Andreas • solo_traveller • ch
9
Sehr gutes Hotel in hervorragender Lage, ideal für Sightseeing
Pros:

Sehr freundliches und hilfsbereites Personal, sehr sauberes Zimmer mit gutem Bett, gut gelegen, nur wenige Gehminuten zur nächsten Metrostation

2026-09-07 • via Nuitee
N
Ngai • extended_group • hk
10
2026-09-06 • via Nuitee
A
Augusta • extended_group • it
9
Pros:

Hotel bello e pulitissimo. Ottima colazione e personale gentile e collaborativo

2026-08-15 • via Nuitee
P
Pons • solo_traveller • fr
10
2026-08-10 • via Nuitee
V
Valérie • family_with_children • ch
4
2026-08-02 • via Nuitee
M
Mami • extended_group • fr
10
Très agréable !
Pros:

La chambre était grande. La climatisation calme. La laverie gratuite était pratique.

Cons:

Rien à dire.

2026-07-10 • via Nuitee
D
Devia • extended_group • au
10
2026-07-09 • via Nuitee
K
Kar Luan • couple • sg
8
Good comfortable stay. Good for family.
Pros:

Atour has live up to its expectations. Though the passage to the rooms is a bit dark, the rooms are well maintained and clean. Rooms are big, comfortable, and clean. Staff are friendly and helpful too.

Cons:

Location was next to a carriageway and it was a little confusing to navigate for the driver. There seems to be only one road leading to most destinations and we were caught in a few heavy traffic situations.

2026-07-01 • via Nuitee
M
meezoo • solo_traveller • kr
8
Pros:

가격대비 위치가 좋았어요

Cons:

모르겠어요

2026-06-26 • via Nuitee
S
Sebastian • solo_traveller • de
10
Pros:

Very nice people and best room ever.
Very nicely furnished, and the wall art was absolutely beautiful. Even in front of big road, it was totally peaceful, when window closed

2026-06-24 • via Nuitee
M
Mary • couple • ie
7
We enjoyed our stay there. Very comfortable
Pros:

It was a lovely hotel. A 5 min walk to subway. It looked poorly located as it beside a busy road but you couldn’t hear road noise from our room which faced it. Laundry room was very well equipped, iron, ironing board, steamer, Lots of detergent to use and ability to have staff assist with service wash. Lots of shops and restaurants beside hotel if you choose not to walk too far.

Cons:

Location beside busy road but there was no road noise

2026-06-21 • via Nuitee
M
Martini • solo_traveller • sg
9
Pros:

They had good amenities. Rooms were a good size.

Cons:

No proper driveway for Didi pickup/drop-off..

2026-06-18 • via Nuitee
S
Steven • family_with_children • de
8
2026-06-17 • via Nuitee
J
Jiayao • couple • se
10
Pros:

convenient location, fresh facility, and friendly staff.

2026-06-15 • via Nuitee
T
Tan • solo_traveller • my
9
2026-06-08 • via Nuitee
W
Wei Pin • family_with_children • my
10
2026-05-23 • via Nuitee
P
pi chih • solo_traveller • tw
9
Pros:

是的

2026-05-18 • via Nuitee
E
Elvina D. • solo_traveller • sg
10
2026-05-11 • via Nuitee