Atour Hotel Hangzhou West Lake Cultural Plaza Shangtang Road

Hotels
9.1 (31 reviews)
No. 60, Shangtang Road , Hangzhou , cn

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Facilities

Air conditioning
Family rooms
Luggage storage
Safety deposit box
Facilities for disabled guests
Wheelchair accessible
Emergency cord in bathroom
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Cashless payment available
See all facilities

Review Highlights

Pros:
Excellent service
Spacious rooms
Good location
Helpful staff
Cons:
Location might be hard to find for transport

Categories

Cleanliness
9.04
Standard quality for this hotel tier.
Service
9.51
Very nice and helpful staff; excellent robot service.
Location
9.05
Location is close to the subway, making it convenient.
Room Quality
9
Spacious rooms with soft pillows.
Amenities
9.03
Free laundry and good overall service.
Value for Money
8.99
Highly recommended and affordable.
Food and Beverage
9.04
Standard quality for this hotel tier.
Overall Experience
9.11
Overall positive stay with no significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 21:07

Property Description

Convenient Location and Stunning Views
Located in Hangzhou, Atour Hotel Hangzhou West Lake Cultural Plaza Shangtang Road offers easy access to key attractions like Wushan Square and Lingyin Temple. Enjoy picturesque city views throughout your stay.

Modern Amenities for a Comfortable Stay
Each room is equipped with air conditioning, a flat-screen TV, and free WiFi. The attentive staff ensures your room is stocked with essentials for a relaxing visit.

Multilingual Staff and Personalized Service
The hotel staff speaks English and Chinese, providing assistance and recommendations to enhance your stay.

To experience these exceptional features and more, book your stay at Atour Hotel Hangzhou West Lake Cultural Plaza Shangtang Road today.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.1
Based on 31 reviews
Cleanliness: 9.04
Service: 9.51
Location: 9.05
Room Quality: 9
Amenities: 9.03
Value for Money: 8.99
Food and Beverage: 9.04
Overall Experience: 9.11
W
Wei Pin • family_with_children • my
10
2026-05-23 • via Nuitee
P
pi chih • solo_traveller • tw
9
Pros:

是的

2026-05-18 • via Nuitee
E
Elvina D. • solo_traveller • sg
10
2026-05-11 • via Nuitee
L
Lil Bookworm • solo_traveller • sg
8
Pros:

Staff were friendly
My frd left her iPhone in the room, called the front desk, they found and kept. Thumb up for honesty.
Near MRT

Cons:

The supper was 寒酸。 Better off not providing.
Gym size is small

2026-05-11 • via Nuitee
E
EMILIE • solo_traveller • fr
8
2026-05-09 • via Nuitee
M
Melanie • family_with_children • au
9
Clean and comfortable stay
Pros:

Central location, great room and clean and loved the included laundry services!

2026-05-01 • via Nuitee
G
Gaoyun • family_with_children • au
8
Pros:

Very helpful and friendly staff
Good restaurant next door for spring dishes

Cons:

I thought the booking was a non-smoking room!!!!
There was fairly obvious smell of smoke when I opened the door… disappointed

2026-04-29 • via Nuitee
C
Cheng • extended_group • ca
9
2026-04-28 • via Nuitee
G
Guangqing • couple • gb
10
Pros:

Great location. Well connected. Close to tube station to train station and airport. Staffs are friendly and helpful

2026-04-27 • via Nuitee
I
Inna • family_with_children • nz
8
It was ok for 1-2 nights , not longer
Pros:

The room we booked was large as we paid extra and we liked it. The location is quite away from everything and the metro station. Not much food or supermarkets around. The staff os friendly. The hotel
is not a modern building but it is okey for 1-2 nights. I wish we booked
in a better location or closer to thw meteo station.

Cons:

Location

2026-04-26 • via Nuitee
Y
Yong Noi • couple • sg
6
Not recommended for family members.
Cons:

The location is not favourable. Property is along highway. Metro station is about 12 min walk.

2026-04-22 • via Nuitee
E
Esperança Viana • extended_group • br
9
Boa experiência e um lugar tranquilo
Pros:

Hotel limpo e organizado e atendentes gentios .

2026-04-18 • via Nuitee
M
MEI FENG • extended_group • tw
10
2026-04-16 • via Nuitee
Y
Yong Noi • couple • sg
7
2026-04-14 • via Nuitee
J
jimmy • couple • hk
8
2026-04-07 • via Nuitee
D
Doan Van • extended_group • de
8
Die Ausstatten sind neu und sauber. Atour Team ist nett und freundlich
Pros:

Service Team sind nett und freundlich

Cons:

nichts

2026-04-06 • via Nuitee
G
Gaoyun • family_with_children • au
9
Pros:

Very helpful and friendly staff.

Cons:

The only downside is probably the room size

2026-04-05 • via Nuitee
J
Jeanette • extended_group • sg
10
2026-04-02 • via Nuitee
C
Cindy • couple • my
10
2026-03-29 • via Nuitee
V
Veera • extended_group • fi
5
Hyvän kokoinen huone, siisti mutta asiakaspalvelu vaikeaa ja huonoa aivan liian kuuma.
Pros:

Ok aamiainen ja sijainti

Cons:

Ilmastointi ei toiminut huoneessa, lämpötila oli 29 astetta. Plussaa se että tarjottiin pari tuuletinta huoneeseen (ei kylläkään kuumuutta poistanut). Henkilökunta ei puhunut englantia ja esimerkiksi taxin tilaaminen oli todella vastahakoista, kysyvät miksi emme itse tilaa. Tilaamiseen meni todella kauan.

2026-03-25 • via Nuitee