Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Clean and neat rooms
Convenient location
Good breakfast
Cons:
Noise issues
Check-in process concerns

Categories

Cleanliness
7.51
Several mentions of cleanliness; however, issues like smoke smell affected the perception.
Service
8.48
Service was generally regarded positively, but some concerns regarding check-in procedures.
Location
9.02
Multiple positive references about the convenient location near the station.
Room Quality
7.97
Rooms are spacious and comfortable, though some specific complaints exist.
Amenities
8
Amenities like breakfast and massage chair were appreciated.
Value for Money
7.96
Generally considered good value, although there were some concerns about specific aspects.
Food and Beverage
9.01
Breakfast was mentioned positively and adds to the overall experience.
Overall Experience
8.48
Overall stay was pleasant, with good value and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:24

Property Description

Luxurious Amenities

Experience ultimate relaxation in our rooms equipped with a massage chair and spa bath. Enjoy modern comforts like a flat-screen TV, electric kettle, and free Wi-Fi access.

Convenient Location

Located just a 3-minute walk from Zhubei Train Station, our hotel offers easy access to nearby attractions like Leofoo Village Theme Park and Hsinchu Industrial Park.

Exceptional Service

Our 24-hour front desk is always ready to assist with luggage storage, laundry services, and bicycle rentals. Enjoy complimentary private parking and self-service laundry facilities during your stay.

Book your stay at The Cloud Hotel now for a memorable and convenient experience!

Important information:

Please inform The Cloud Hotel before 17:00 (local time) if you are arriving after 18:00. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for TWD 1,200 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for TWD 1,500 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 730 reviews
Cleanliness: 7.51
Service: 8.48
Location: 9.02
Room Quality: 7.97
Amenities: 8
Value for Money: 7.96
Food and Beverage: 9.01
Overall Experience: 8.48
玟錂 • solo_traveller • tw
8
Pros:

乾淨

2026-06-19 • via Nuitee
W
Wang Chang Ming • solo_traveller • tw
7
2026-06-15 • via Nuitee
王 • couple • tw
7
2026-06-13 • via Nuitee
王 • couple • tw
8
2026-06-13 • via Nuitee
王 • couple • tw
7
2026-06-13 • via Nuitee
A
Anita • couple • tw
7
2026-06-11 • via Nuitee
M
Mr. Lin.S.H. • solo_traveller • tw
7
2026-06-09 • via Nuitee
Y
Ya Chin • solo_traveller • tw
9
2026-06-08 • via Nuitee
T
Tsou • extended_group • tw
10
2026-05-30 • via Nuitee
T
Tsou • extended_group • tw
10
2026-05-30 • via Nuitee
T
Tien hsin • solo_traveller • tw
8
2026-05-30 • via Nuitee
琇汶 • solo_traveller • tw
9
2026-05-30 • via Nuitee
T
ting yu • extended_group • tw
5
教育訓練不足
Pros:

地點佳

Cons:

訂兩間房，辦理入住後，其中一間房完全沒有整理，遺漏上一名房客的垃圾。

2026-05-27 • via Nuitee
韻妍 • couple • hk
10
2026-05-26 • via Nuitee
朱 • couple • tw
8
2026-05-23 • via Nuitee
P
Pei-Fang • solo_traveller • tw
8
2026-05-21 • via Nuitee
H
Hsien-chung • couple • tw
10
2026-05-20 • via Nuitee
國字 • couple • tw
8
Pros:

整齊，清潔，櫃檯服務人員態度佳，雖標示二星，應可再加ㄧ星。

Cons:

由於工作關係，無法享用07：00開始的早餐，只能用了小簡餐立即前往工作。

2026-05-20 • via Nuitee
A
Anne • solo_traveller • fr
6
Pros:

Location was good

Cons:

Wifi connection very bad so not possible to work well in the room, especially the evening
Breakfast starts a little late

2026-05-13 • via Nuitee
資添 • couple • tw
10
2026-05-05 • via Nuitee