MSM Arena Hotel

Hotels
7.1 (854 reviews)
6 Forty Lane , London , gb

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Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Room service
Heating
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Noisy rooms

Categories

Cleanliness
5.45
Several reviews indicated issues with cleanliness, including dirty bathrooms and moldy rooms.
Service
8.45
Multiple mentions of friendly and helpful staff.
Location
8.45
Great location for accessing Wembley Stadium and public transport.
Room Quality
6.45
Mixed reviews on room quality with issues reported regarding noise and stability of furnishings.
Amenities
6.45
Some amenities are noted, but issues like cold rooms and parking cost affect perception.
Value for Money
7.45
Some reviews indicate good value, balanced against complaints about parking fees and cleanliness.
Food and Beverage
7.05
Not explicitly mentioned in reviews.
Overall Experience
7.05
Overall mixed experience; some guests enjoyed their stay while others faced significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:00

Property Description

City Views and Modern Comforts
Enjoy stunning views of the city at MSM Arena Hotel, where modern amenities and comfortable accommodations await you.

Convenient Services and Facilities
Benefit from free WiFi, room service, and a concierge service during your stay at our 3-star hotel in London.

Nearby Attractions and Transportation
Explore London Designer Outlet and Preston Road, located just a short distance away. Take advantage of our paid airport shuttle service for easy travel to and from London Heathrow Airport.

To book your stay with us, visit our website or call us today!

Important information:

- Check-in & Check-out: Standard Check-in: 3pm–10pm (Free). Early Check-in, subject to availability: £10 per hour prior to 3pm, minimum - £20. Late Check-in 10pm–3am: £20. Advance notice required for early and late check-in.

- Check-out: 11am SHARP. Late Check-out: £10 per hour beyond 11am minimum £20. Advance notice required.

- Parking: Private parking is available on site via a third party at discounted advance-booking rates: £10 per night (nonevent days), £30 per night (event days). Onsite rates without prior booking are higher. Advance reservation and payment are mandatory.

Visitors: Visitors are not permitted on the premises or in guest rooms.

Pets: Pets are only allowed with prior hotel approval, subject to a refundable £50 deposit and applicable fees. Unauthorized pets constitute a breach of hotel terms and may incur additional charges or eviction.

Additional Services: Baby cots available at £10 per stay. Amenities such as hair dryers and fans available on request.

- Transport: Airport transfers can be arranged at set rates.

- Smoking Policies: Smoking is prohibited indoors; violations incur a £200 penalty and possible eviction.

- Deposit: You may be asked to give damage deposit up to £150, which can be paid by cash or card or bank transfer

- Payment - Guests are expected to make full payment including for flexible rate to the hotel by card or by bank transfer once the cancellation period expires, generally 5 days. System will automatically cancel the reservation 5 days before arrival date without any notice, if full payment is not made in advance.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.1
Based on 854 reviews
Cleanliness: 5.45
Service: 8.45
Location: 8.45
Room Quality: 6.45
Amenities: 6.45
Value for Money: 7.45
Food and Beverage: 7.05
Overall Experience: 7.05
J
Julia • couple • gb
7
Just one night whilst attending an event at Wembley stadium. Two bus stops from Wembley Park or a 20 min walk.
Pros:

Nice clean pleasant room, easy check in, lovely lady at the desk.

Cons:

Very steep steps down to the bathroom, this should be shown on the booking information as some people would find this very difficult

2026-07-25 • via Nuitee
L
Liliana • couple • gb
6
Conveniently walking distance from Wembley stadium.
Pros:

The bathroom and shower

Cons:

Needs a bit of tidying up at the front. My room faced the bins.

2026-07-24 • via Nuitee
D
Dool • family_with_children • gb
9
2026-07-24 • via Nuitee
A
Amanda • solo_traveller • gb
8
2026-07-24 • via Nuitee
S
Sheila • extended_group • gb
1
Pros:

Nothing

Cons:

The hotel cancelled my booking- which was booked months ago, three hours before we checked in . They didn’t offer alternative and did not know when I would receive a refund.

2026-07-24 • via Nuitee
B
Bismark • couple • gb
1
2026-07-24 • via Nuitee
S
Saoirse • family_with_children • gb
1
2026-07-23 • via Nuitee
I
Imogen • extended_group • gb
1
2026-07-23 • via Nuitee
F
Faizan • couple • gb
1
Room was £77 on booking.com and when I reached there they asked me to give them £20 more as I have a child with me and I
Pros:

Nothing

Cons:

Nothing

2026-07-22 • via Nuitee
R
Rachel • family_with_children • gb
9
Perfect location, easy walk to Wembley stadium
Pros:

Perfect location, easy walk to Wembley stadium

2026-07-22 • via Nuitee
W
wasis ilham • solo_traveller • gb
9
2026-07-22 • via Nuitee
S
Sarah • family_with_children • gb
3
Avoid unless desperate,
Pros:

The staff were friendly on arrival and check out.
Close to local shops and train station

Cons:

Not worth the money paid for one night, Especially when you get charged £40 for parking ontop of the accommodation price. (Never stayed at hotel where parking isnt included)
Ceiling was leaking and dripped on my daughters head and arm, the lady on desk was informed and we got the reply of" yh were aware thanks"
The sockets were hanging off the wall, squashed wasps on door frames.
The shower and sink was not pleasant sight, bed sheets stained.
The view from the window was ridiculous, Just like scrap yard.
Area very loud at night
Definitely wont be staying here again

2026-07-20 • via Nuitee
D
Danielle • family_with_children • gb
8
Great location for Wembley
Pros:

Clean, comfortable and spacious for a family of 4. Great location if you are attending a concert at Wemberly

2026-07-20 • via Nuitee
B
Bishop • solo_traveller • gb
10
Wembley gig
Pros:

Perfect location for Wembley stadium, 15 20 minute walk and easy to find. We got an uber back to the hotel after the gig with ease.

Cons:

It would have been nice to have a breakfast on offer, but there's a few places nearby to grab a bite so it didn't really matter.

2026-07-20 • via Nuitee
A
Alexandra • extended_group • de
6
Pros:

Gute Anbindung durch die Bushaltestelle direkt vor der Tür und Nähe zur Wembley Arena.
Einkaufsmöglichkeiten (z.B. Lidl) in der Nähe.
Nettes Personal und unkomplizierte Kommunikation.
Ventilator während der Hitzewelle.

Cons:

Ständige Sirenen in der Nacht. Auch wenn das Hotel selbst dafür nichts kann, war es leider sehr störend.
Etwas staubig in versteckten Ecken. Abgenutztes, teilweise etwas fleckiges Bettzeug. Kaputte, schimmlige Silikonfugen im Bad.

2026-07-20 • via Nuitee
K
karen • solo_traveller • gb
8
Great for one night in London for gig at Wembley
Pros:

Location within 20 min walking distance of Wembley Stadium
Modern and bright , electric fan , comfy beds

Cons:

No fridge , no hairdryer ,

2026-07-20 • via Nuitee
E
Emma • couple • gb
6
Pros:

Close to Wembley Stadium

Cons:

Rooms very small, can hear everything

2026-07-19 • via Nuitee
S
Sian • family_with_children • gb
10
Great stat for the stadium
Pros:

Perfect location and walking distance to stadium
Basic but price reflects

2026-07-19 • via Nuitee
D
Debbie • family_with_children • gb
5
It was fine to stay at for one night.
Pros:

I liked how close it was to Wembley

Cons:

There was a hole in the bedroom wall. Dust at the side of the wardrobe and the shower tiles had no grout.

2026-07-19 • via Nuitee
J
Jordan • solo_traveller • pt
7
2026-07-17 • via Nuitee