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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Room service
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Heating
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Family rooms
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Pets allowed
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Luggage storage
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Express check-in/check-out
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Airport shuttle
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Ironing service
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Dry cleaning
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Currency exchange
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Non-smoking throughout
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Private parking
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Airport shuttle (additional charge)
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Board games/puzzles
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Shuttle service (additional charge)
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Minimarket on site
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Concierge service
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Lockers
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Public transport tickets
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Airport drop off
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Airport pick up
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
City Views and Modern Comforts
Enjoy stunning views of the city at MSM Arena Hotel, where modern amenities and comfortable accommodations await you.
Convenient Services and Facilities
Benefit from free WiFi, room service, and a concierge service during your stay at our 3-star hotel in London.
Nearby Attractions and Transportation
Explore London Designer Outlet and Preston Road, located just a short distance away. Take advantage of our paid airport shuttle service for easy travel to and from London Heathrow Airport.
To book your stay with us, visit our website or call us today!
- Check-in & Check-out: Standard Check-in: 3pm–10pm (Free). Early Check-in, subject to availability: £10 per hour prior to 3pm, minimum - £20. Late Check-in 10pm–3am: £20. Advance notice required for early and late check-in.
- Check-out: 11am SHARP. Late Check-out: £10 per hour beyond 11am minimum £20. Advance notice required.
- Parking: Private parking is available on site via a third party at discounted advance-booking rates: £10 per night (nonevent days), £30 per night (event days). Onsite rates without prior booking are higher. Advance reservation and payment are mandatory.
Visitors: Visitors are not permitted on the premises or in guest rooms.
Pets: Pets are only allowed with prior hotel approval, subject to a refundable £50 deposit and applicable fees. Unauthorized pets constitute a breach of hotel terms and may incur additional charges or eviction.
Additional Services: Baby cots available at £10 per stay. Amenities such as hair dryers and fans available on request.
- Transport: Airport transfers can be arranged at set rates.
- Smoking Policies: Smoking is prohibited indoors; violations incur a £200 penalty and possible eviction.
- Deposit: You may be asked to give damage deposit up to £150, which can be paid by cash or card or bank transfer
- Payment - Guests are expected to make full payment including for flexible rate to the hotel by card or by bank transfer once the cancellation period expires, generally 5 days. System will automatically cancel the reservation 5 days before arrival date without any notice, if full payment is not made in advance.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
Staff were lovely, rooms nice enough.
The property is in very poor condition and is not fit for purpose. The building has a serious damp problem, and the smell of dampness is noticeable from the moment you walk into the reception area. The overall condition of the property is concerning and needs urgent attention.
The property hThe damp smell is very noticeable and creates an unpleasant and unhealthy environment.
You get what you pay for
V small room.
La chambre était très propre. Il y a de la place. Salle de bain propre et spacieuse. Nous avions une chambre avec 1 lit double et 1 lit simple. Code d'accès pour rentrer dans le bâtiment et dans la chambre. A une vingtaine de minutes de marche du stade de Wembley.
C'est vieillot, pas de prise USB pour charger les GSM ou les PC. Une seule prise disponible avec adaptateur, vu que nous sommes à Londres. Prix TRES élevé pour une nuit, mais bon, Bon Jovi était en concert à Wembley. Nous avons payé 359 livres pour 1 nuit, 2 personnes.
This hotel is in a good location for Wembley Stadium. It is within walking distance or there is a bus stop just outside on a route to Wembley and Wembley Park Tube Station.
Took ages for the water to run hot in the bathroom. Lamp didn't work in bedroom. Bathroom nice and modern but seemed unfinished.
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