MSM Arena Hotel

Hotels
7.1 (765 reviews)
6 Forty Lane , London , gb

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Facilities

Parking
Non-smoking rooms
Room service
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Noisy rooms

Categories

Cleanliness
5.45
Several reviews indicated issues with cleanliness, including dirty bathrooms and moldy rooms.
Service
8.45
Multiple mentions of friendly and helpful staff.
Location
8.45
Great location for accessing Wembley Stadium and public transport.
Room Quality
6.45
Mixed reviews on room quality with issues reported regarding noise and stability of furnishings.
Amenities
6.45
Some amenities are noted, but issues like cold rooms and parking cost affect perception.
Value for Money
7.45
Some reviews indicate good value, balanced against complaints about parking fees and cleanliness.
Food and Beverage
7.05
Not explicitly mentioned in reviews.
Overall Experience
7.05
Overall mixed experience; some guests enjoyed their stay while others faced significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:00

Property Description

City Views and Modern Comforts
Enjoy stunning views of the city at MSM Arena Hotel, where modern amenities and comfortable accommodations await you.

Convenient Services and Facilities
Benefit from free WiFi, room service, and a concierge service during your stay at our 3-star hotel in London.

Nearby Attractions and Transportation
Explore London Designer Outlet and Preston Road, located just a short distance away. Take advantage of our paid airport shuttle service for easy travel to and from London Heathrow Airport.

To book your stay with us, visit our website or call us today!

Important information:

- Check-in & Check-out: Standard Check-in: 3pm–10pm (Free). Early Check-in, subject to availability: £10 per hour prior to 3pm, minimum - £20. Late Check-in 10pm–3am: £20. Advance notice required for early and late check-in.

- Check-out: 11am SHARP. Late Check-out: £10 per hour beyond 11am minimum £20. Advance notice required.

- Parking: Private parking is available on site via a third party at discounted advance-booking rates: £10 per night (nonevent days), £30 per night (event days). Onsite rates without prior booking are higher. Advance reservation and payment are mandatory.

Visitors: Visitors are not permitted on the premises or in guest rooms.

Pets: Pets are only allowed with prior hotel approval, subject to a refundable £50 deposit and applicable fees. Unauthorized pets constitute a breach of hotel terms and may incur additional charges or eviction.

Additional Services: Baby cots available at £10 per stay. Amenities such as hair dryers and fans available on request.

- Transport: Airport transfers can be arranged at set rates.

- Smoking Policies: Smoking is prohibited indoors; violations incur a £200 penalty and possible eviction.

- Deposit: You may be asked to give damage deposit up to £150, which can be paid by cash or card or bank transfer

- Payment - Guests are expected to make full payment including for flexible rate to the hotel by card or by bank transfer once the cancellation period expires, generally 5 days. System will automatically cancel the reservation 5 days before arrival date without any notice, if full payment is not made in advance.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.1
Based on 765 reviews
Cleanliness: 5.45
Service: 8.45
Location: 8.45
Room Quality: 6.45
Amenities: 6.45
Value for Money: 7.45
Food and Beverage: 7.05
Overall Experience: 7.05
V
viskus • family_with_children • ee
10
Pros:

it was nice

2026-06-06 • via Nuitee
K
Kaina • couple • gb
4
Por el precio no lo vale
Pros:

Nada

Cons:

Todo deterioro

2026-06-06 • via Nuitee
E
ELALAMI • solo_traveller • gb
3
2026-06-05 • via Nuitee
M
Mhmd • couple • gb
10
Pros:

They gave me a different room from the room I booked

Cons:

The room was not comfortable and I left the site and booked another hotel

2026-06-04 • via Nuitee
D
Drew • couple • gb
8
2026-05-30 • via Nuitee
K
Kamal • family_with_children • gb
10
2026-05-29 • via Nuitee
S
Shane • family_with_children • gb
5
2026-05-28 • via Nuitee
M
Michael • family_with_children • gb
7
Good Location, clean rooms, what more do you need :)
Pros:

It was clean and comfortable, good location for Wembley stadium. It was close to the motorway network so easy to get in and out :)

Cons:

A bit of a hassle to get in, you had to scan a barcode and download an app to get a code to get in the building. Rooms were quite basic.

2026-05-26 • via Nuitee
H
Hope • couple • gb
8
2026-05-24 • via Nuitee
T
Tina • solo_traveller • gb
8
Enjoyable as my team won at Wembley
Pros:

Friendly staff and good location

2026-05-24 • via Nuitee
C
Craig • solo_traveller • gb
8
Pros:

Staff were excellent. Very friendly. Stayed over for the playoff final, which kicked off around the same time as check in. The staff send the room door code to my phone, ready for when we arrived. UTT

2026-05-24 • via Nuitee
J
Jennifer • family_with_children • gb
8
Fabulous location for Wembley stadium
Pros:

Fabulous location. We came to see a football match at Wembley stadium. UTT!! Around 15 minute walk to stadium at a steady speed. Asda and McDonalds a 5 min walk. Parking available for a small extra fee. Rooms are basic but clean and include everything you need. Check in easy. Staff friendly and helpful. Would definitely stay again. Thank you

Cons:

Little bit of mould in bathroom needs attention. A bin in bathroom is needed. Walls/floors are thin so lot of noise from room above from people moving chairs etc but for us was a bed for the night and didn’t bother us.

2026-05-24 • via Nuitee
R
Rooker • solo_traveller • gb
7
Suitably located for the arena.
Pros:

It had all the amenities that i required. E.g. Hot water, kettle, fan. The location suited me for the concert at wembley arena.

2026-05-23 • via Nuitee
K
konark • solo_traveller • gb
8
Pros:

No

Cons:

Yes

2026-05-21 • via Nuitee
L
Luke • couple • gb
9
2026-05-21 • via Nuitee
A
Asmaa • family_with_children • fi
3
2026-05-21 • via Nuitee
A
Afifi • couple • gb
10
Excellent
Pros:

It was comfortable nice and clean with the great stuff thank you so much for that. Make me nice night thank you so much.

Cons:

very nice. very clean, especially with a nice stuff.

2026-05-20 • via Nuitee
K
Kelvin • family_with_children • gb
8
Was a nice stay I enjoyed it
Pros:

Neatness

Cons:

There should be a mini fridge atleast

2026-05-19 • via Nuitee
M
Muskaan • couple • gb
3
Cons:

Staff was rude

2026-05-19 • via Nuitee
A
Ali • solo_traveller • gb
6
2026-05-17 • via Nuitee