Caption by Hyatt Downtown Nashville

Hotels
8.7 (987 reviews)
118 12th Avenue South , Nashville , US

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great Location
Friendly Staff
Cons:
Small Rooms
Inconsistent Service

Categories

Cleanliness
8.51
Most reviews mention cleanliness positively, but some indicate areas for improvement.
Service
9.48
Many reviews appreciated the staff's kindness and accommodation.
Location
9.52
Close proximity to attractions received positive feedback.
Room Quality
7.97
Room sizes were often described as smaller than expected.
Amenities
7.5
Limited amenities like a pool or spa were noted, but many activities are nearby.
Value for Money
8.96
Fair pricing for the location and quality of the hotel.
Food and Beverage
8.51
Positive remarks about food quality, but bar hours were a concern.
Overall Experience
9.18
Overall sentiment is high, with many willing to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:43

Property Description

Prime Location in Nashville: Positioned in the heart of the vibrant Broadway district, Caption By Hyatt Downtown Nashville/The Gulch offers easy access to popular attractions like Ryman Auditorium and Vanderbilt University.

Modern Amenities: Enjoy air-conditioned rooms with private bathrooms, flat-screen TVs, and safety deposit boxes. Unwind in the cozy seating area or grab a cold drink from the fridge.

Nearby Landmarks: Explore Nashville's iconic sites with Johnny Cash Museum, Bridgestone Arena, and Nissan Stadium just a short distance away.

To experience the best of Nashville in comfort and style, book your stay at Caption By Hyatt Downtown Nashville/The Gulch today.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 987 reviews
Cleanliness: 8.51
Service: 9.48
Location: 9.52
Room Quality: 7.97
Amenities: 7.5
Value for Money: 8.96
Food and Beverage: 8.51
Overall Experience: 9.18
J
Joy • couple • us
10
2026-09-11 • via Nuitee
L
leteaisha • solo_traveller • us
10
Pros:

The staff was great!!!! The hotel was beautiful!

2026-09-08 • via Nuitee
J
Jordan • couple • us
9
Exceptional
Pros:

Service was outstanding

Cons:

Nothing

2026-09-06 • via Nuitee
D
David • couple • il
9
נעים ונוח
Pros:

חדר מרווח כולל סלון ומטבח

2026-09-04 • via Nuitee
B
Bruce • couple • us
5
Pros:

Location was decent

Cons:

Small room. Very expensive for the amenities that were offered. Found a hair in our breakfast food.

2026-09-02 • via Nuitee
J
John • couple • us
7
Great for spending time on Broadway.
Pros:

Location is great.

Cons:

Parking area for the hotel needs to be clearly marked.

2026-09-02 • via Nuitee
L
leslie • extended_group • us
9
2026-09-01 • via Nuitee
H
Henry • couple • ca
9
2026-09-01 • via Nuitee
T
Trudarius • couple • us
10
2026-09-01 • via Nuitee
L
Leanne • solo_traveller • ca
10
A great property away from the busyness of Broadway
Pros:

Great design. Clean. New

Cons:

Didn’t like the elevator passcard.

2026-08-31 • via Nuitee
S
Shawn Kell • couple • us
7
Cons:

Parking Charge and non hotel access from the garage. Had to go around the block??

2026-08-31 • via Nuitee
F
Fesseha • solo_traveller • au
9
.
Pros:

.

Cons:

.

2026-08-29 • via Nuitee
K
Katharine • solo_traveller • us
9
Pros:

I appreciate the location , about a mile to a mile and a half away from all the celebrity bars. Lots of walking. Not worth having a car and renting it and paying for all that parking.

Cons:

What I did not like is there a cafe. Food was able to fill you up, but definitely not worth the money. Doordash or going out to the local restaurants is a much better choice

2026-08-29 • via Nuitee
J
Jaz • couple • us
9
Very comfortable. Love the modern touches
Pros:

Aesthetically pleasing and friendly staff

Cons:

No rooftop lounge or pool

2026-08-27 • via Nuitee
J
Julia • extended_group • us
10
2026-08-27 • via Nuitee
J
Jamie • couple • us
10
2026-08-25 • via Nuitee
Z
Zvi • couple • il
10
2026-08-25 • via Nuitee
C
Crystal • couple • us
9
It was a nice room overall, clean floors felt clean, quiet and relaxing.
Pros:

Location was good, right by Broadway but still a walk to get to the main strip.
Which was good because we still got the quiet nights, whereas if we would have been closer to the strip, I think it would have been noisy and I would not have been able to sleep. So it was just right for us. The decor was cute matched the "Country" theme.

Cons:

Our AC kept dropping back to 74/75 in the middle of the night. We like our room cold and would set it the temperature we liked before we left for the night and when we returned, it was back at the 74/75 temp.

2026-08-24 • via Nuitee
B
Belinda • couple • us
10
Beautiful
Pros:

Everything was clean. Let me check in early everybody very nice and helpful.

Cons:

There was nothing not to lie about

2026-08-23 • via Nuitee
S
Sharlotte • couple • us
10
2026-08-23 • via Nuitee