Caption by Hyatt Downtown Nashville

Hotels
8.7 (924 reviews)
118 12th Avenue South , Nashville , us

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Review Highlights

Pros:
Great Location
Friendly Staff
Cons:
Small Rooms
Inconsistent Service

Categories

Cleanliness
8.51
Most reviews mention cleanliness positively, but some indicate areas for improvement.
Service
9.48
Many reviews appreciated the staff's kindness and accommodation.
Location
9.52
Close proximity to attractions received positive feedback.
Room Quality
7.97
Room sizes were often described as smaller than expected.
Amenities
7.5
Limited amenities like a pool or spa were noted, but many activities are nearby.
Value for Money
8.96
Fair pricing for the location and quality of the hotel.
Food and Beverage
8.51
Positive remarks about food quality, but bar hours were a concern.
Overall Experience
9.18
Overall sentiment is high, with many willing to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:43

Property Description

Prime Location in Nashville: Positioned in the heart of the vibrant Broadway district, Caption By Hyatt Downtown Nashville/The Gulch offers easy access to popular attractions like Ryman Auditorium and Vanderbilt University.

Modern Amenities: Enjoy air-conditioned rooms with private bathrooms, flat-screen TVs, and safety deposit boxes. Unwind in the cozy seating area or grab a cold drink from the fridge.

Nearby Landmarks: Explore Nashville's iconic sites with Johnny Cash Museum, Bridgestone Arena, and Nissan Stadium just a short distance away.

To experience the best of Nashville in comfort and style, book your stay at Caption By Hyatt Downtown Nashville/The Gulch today.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 924 reviews
Cleanliness: 8.51
Service: 9.48
Location: 9.52
Room Quality: 7.97
Amenities: 7.5
Value for Money: 8.96
Food and Beverage: 8.51
Overall Experience: 9.18
G
Greg • couple • gb
10
Pros:

Lovely property, nice and clean with very friendly and helpful staff.

2026-05-29 • via Nuitee
L
Lila • couple • us
10
2026-05-28 • via Nuitee
J
Joseph • solo_traveller • us
10
2026-05-28 • via Nuitee
T
Timothy • solo_traveller • us
10
Very convenient to the downtown without being in the loud area
Pros:

The rooms were quiet and comfortable

Cons:

Nothing! We enjoyed our stay

2026-05-26 • via Nuitee
V
Vladyslav • family_with_children • om
8
Cons:

room was sound un-proof, could clearly hear neighbors.

2026-05-20 • via Nuitee
E
Eva • family_with_children • is
9
Overall very nice
Pros:

The hotel is very nice, comfortable bed, good size room and great staff

Cons:

The water pressure in the shower could be more and it would have been nice to have á safe in the room.

2026-05-19 • via Nuitee
N
Nikki • couple • us
8
2026-05-18 • via Nuitee
M
Michelle • couple • us
9
Epic!
Pros:

Design, clean, very very friendly and so appealing to all generations.

Cons:

No room service, no pool outdoors and no shuttle service to and from airport.

2026-05-17 • via Nuitee
R
Robin • couple • us
8
Very nice and convenient
Pros:

Location was great to downtown activities. Easy walk!

Cons:

Everything meet our needs

2026-05-17 • via Nuitee
L
Linah • couple • us
10
2026-05-15 • via Nuitee
F
Francesca • solo_traveller • gb
10
2026-05-13 • via Nuitee
H
Hopkins • family_with_children • us
10
Pros:

Location

Cons:

Noth

2026-05-12 • via Nuitee
C
Camacho • family_with_children • us
10
2026-05-11 • via Nuitee
C
Carl • couple • us
10
AMAZING
Pros:

Everything. Bed was comfortable. Clean. Staff was amazing. Overall great performance and excellent experience. Will be back!

Cons:

I have no bad words

2026-05-11 • via Nuitee
E
Eduardo • solo_traveller • br
7
Pros:

hotel novo

Cons:

cama muito ruim.

2026-05-09 • via Nuitee
J
James • family_with_children • us
8
Fantastic
Pros:

Front desk

Cons:

N/A

2026-05-09 • via Nuitee
H
Hugh • couple • gb
9
Great
2026-05-07 • via Nuitee
V
Valenti • solo_traveller • us
9
2026-05-07 • via Nuitee
S
Sabrina • family_with_children • us
9
Pros:

The bathroom was really nice with the detachable shower heads and nice countertops.

Cons:

The breakfast was confusing (sit and wait to be served) with no instructions and no breakfast buffet. I did not like that everything was individually priced. Pancakes but not meat and no eggs, etc. was not good.
The VALET PARKING WAS HORRIBLE. THEY QUOTED AN ENCYCLOPEDIA that i was not in the mood to comprehend. it was late. we were tired. i needed a drink and bed but didn't feel good that maybe i didn't hear or pay attention to something that might have been said. PARKING WAS TERRIBLY EXPENSIVE. It appears as if i was charged twice, one from Booking.com and once from the hotel.

2026-05-06 • via Nuitee
J
Jessica • solo_traveller • us
9
Pros:

Clean, great location, helpful and friendly staff

Cons:

AC didn't work as well as would have liked

2026-05-04 • via Nuitee