The Sanctuary Resort Pattaya, BW Signature Collection

Hotels
•
BW Signature Collection by Best Western
8 (1034 reviews)
352/430 หมู่ 12, ถ. พระตำหนัก ซอย 5 อ. บางละมุง , Pattaya South , th

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Room cleanliness issues
Breakfast quality under expectations

Categories

Cleanliness
7
There were complaints about room cleanliness and lingering smoke odors, which detracts from the overall impression.
Service
9
Staff were frequently noted as friendly and helpful, contributing positively to the experience.
Location
9
The hotel location was praised for being excellent, close to various attractions.
Room Quality
7.5
Rooms were mentioned positively for their size and decor, but issues with facilities were noted.
Amenities
8
Amenities such as the rooftop pool and fitness center were appreciated, though some mentioned the gym needs improvement.
Value for Money
8
Generally, guests felt the hotel provided good value for the price, though some services could be improved.
Food and Beverage
7.5
The breakfast buffet received mixed reviews, some guests expected better quality.
Overall Experience
8
Despite some issues, many guests left with a positive overall experience and were likely to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 23:34

Property Description

Luxurious Accommodation

The Sanctuary Resort Pattaya, BW Signature Collection, located just 200 meters from Pratumnak Beach, offers 5-star accommodation with city views and balconies. The rooms are elegantly furnished with modern amenities including air conditioning, flat-screen TVs, and private bathrooms with free toiletries. Some units even feature a hot tub and terrace for ultimate relaxation.

Top-Notch Facilities

Guests can enjoy the outdoor swimming pool, fitness centre, and garden on the property. The hotel also boasts a restaurant, shared lounge, and room service, ensuring a comfortable stay. Free WiFi, a 24-hour front desk, and concierge service are available for convenience.

Prime Location

Situated near Dongtan Beach and Paradise Beach, this resort provides easy access to Pattaya's popular attractions. With U-Tapao Rayong-Pattaya International Airport just 48 km away, The Sanctuary Resort Pattaya, BW Signature Collection is the perfect choice for your next getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children ages 4 and older are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 1034 reviews
Cleanliness: 7
Service: 9
Location: 9
Room Quality: 7.5
Amenities: 8
Value for Money: 8
Food and Beverage: 7.5
Overall Experience: 8
D
Darren • couple • au
9
Lovely stay, fantastic staff
Pros:

Location and staff

Cons:

Getting a little dated and needs some TLC

2026-06-13 • via Nuitee
R
Rachid • couple • fr
10
Super
Pros:

L’emplacement et le service

Cons:

Il manque un micro-onde et une bouilloire

2026-06-12 • via Nuitee
M
Matt • couple • au
10
Pros:

Pretty high class place. As everybody would say, awesome sharktank . Happy friendly staff . perfect location

2026-06-11 • via Nuitee
B
Bradley • solo_traveller • gb
10
2026-06-10 • via Nuitee
H
Hellqvist • solo_traveller • se
8
2026-06-10 • via Nuitee
K
KONSTANTINOS • solo_traveller • gr
10
2026-06-06 • via Nuitee
N
Nharhuepon • couple • th
1
2026-06-02 • via Nuitee
F
FRANCESCO • couple • ae
10
Pros:

Molto pulito e organizzato

2026-05-31 • via Nuitee
K
Kristoffer • solo_traveller • se
9
2026-05-31 • via Nuitee
B
Bensadik • couple • fr
10
Merci à toute l’équipe 🙏
Pros:

Les chambres, le personnel, l’emplacement et le restaurant

2026-05-30 • via Nuitee
P
Philip • solo_traveller • gb
9
2026-05-29 • via Nuitee
P
Petri • solo_traveller • se
1
Stay away!
Pros:

Nice rooftop pool

Cons:

Had 3 rooms in 4 nights. First room looking straight into opposite balconies. Second aircon stop work.
Last one the shower door break, normal use. For 2 days hear nothing until check out. Hotel wanted charge 18000 bath for it. Seriously. It just break.
Avoid the place.

2026-05-26 • via Nuitee
A
Abeema • family_with_children • th
1
ถึง รร จะเก่าถ้าใส่ใจเคื่องความสะอาดจะดีมากค่ะ
Pros:

พนักงานต้อนรับยิัมแย้มใส่ใจบริการ ชอบพนักงานที่ช่วยขนกระเป๋าบริการดี

Cons:

ตั้งแต่ประตูทางเข้า ประตูลิฟ (กระจก) ประตูห้อง ประตูห้องน้ำมีคาบเลอะจนไม่อยากสัมพัส ห้องน้ำมีกลิ่นเหม็น ห้องนอนมีกลิ่นอับสันนิฐานมาจากแอร์ ผ้าปูมีรอยเลอะ ผ้าม่านฝุ่นเยอะ แก้วน้ำมีลิกติก(ลืมถ่ายรูป) เก้าอี้ข้างเตียงเบาะมีรอยคราบ โต๊ะแป้งขาหักไม่กล้าวางของหนักกลัวถล่มลง ถ่ายเป็นคลิปวิดีโอมา ไม่สามารถโหลดลงได้

2026-05-22 • via Nuitee
I
Ilyas • solo_traveller • ch
9
2026-05-21 • via Nuitee
E
Eric • solo_traveller • us
4
Worst Five Stars Hotel
Cons:

This is my worst stay in a 5 stars hotel the TV never works properly no wifi for the TV for five days i stay i didn't watch the TV even they come twice to my room trying to fix the TV wifi still don't work .....

2026-05-20 • via Nuitee
S
Simon • solo_traveller • gb
6
Pleasant
Pros:

Rooftop pool and seating arrangement

Cons:

The cleanliness of the room was not as expected, the bathroom was not cleaned properly and the overall cleanliness was poor

2026-05-18 • via Nuitee
P
Porpol • solo_traveller • th
6
Pros:

Location. Staff

Cons:

Air condition is not work well.

2026-05-17 • via Nuitee
Z
Zach • couple • au
8
Pros:

Location, price and staff

Cons:

A little bit aged and some work going on the 4th floor

2026-05-14 • via Nuitee
V
VINCE D • solo_traveller • us
7
2026-05-13 • via Nuitee
D
Dirk • solo_traveller • de
10
2026-05-08 • via Nuitee