The Phoenix Hotel Yogyakarta - Handwritten Collection

Hotels
Handwritten Collection
8.8 (1644 reviews)
Jalan Jend. Sudirman No.9 , Yogyakarta , id

Children allowed

Facilities

Fitness facilities
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Delicious breakfast
Cons:
Cleanliness issues
Dated rooms and amenities

Categories

Cleanliness
7.38
Multiple complaints about mold, dust, and unclean rooms affected the overall perception.
Service
9.85
Staff were frequently mentioned as friendly and accommodating, enhancing the stay.
Location
9.89
The hotel’s location is praised for being perfect and conveniently located.
Room Quality
7.84
Rooms were described as tired and dated in some reviews, impacting comfort.
Amenities
8.37
Amenities such as breakfast were noted, but few were also highlighted as needing improvement.
Value for Money
8.83
Price perceived as high given the condition of the rooms.
Food and Beverage
8.88
Breakfast was generally good, but some food was served at room temperature.
Overall Experience
9.35
Overall experience was favorable despite cleanliness issues, with highlights on location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:38

Property Description

Luxury Colonial Landmark Hotel
Experience luxury at The Phoenix Hotel Yogyakarta - MGallery Collection, a colonial landmark from 1918. Classic Interiors with Modern Amenities
Indulge in rooms blending Javanese and European elements, equipped with flat-screen TVs, minibars, and more. Fine Dining and Relaxation
Enjoy diverse cuisine at The Paprika Restaurant and unwind by the large outdoor pool. Book now for an unforgettable stay at The Phoenix Hotel Yogyakarta - MGallery Collection.

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Internet

    No internet access available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 12 years old and over stay for Rp 500,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 1644 reviews
Cleanliness: 7.38
Service: 9.85
Location: 9.89
Room Quality: 7.84
Amenities: 8.37
Value for Money: 8.83
Food and Beverage: 8.88
Overall Experience: 9.35
K
Kym couple au
10
Memorable and unique
Pros:

A lovely historical property with beautiful leadlight and antique furniture and. Striking design and friendly staff. Well worth the stay

2026-07-10 via Nuitee
S
Sofia couple it
9
Relax e pulizia al centro di Yogyakarta
Pros:

Camera grande e pulita, servizi top, accoglienza eccellente, spa di altissimo livello

Cons:

Colazione non eccezionale come il resto

2026-07-07 via Nuitee
M
Massimo solo_traveller it
9
2026-07-07 via Nuitee
L
Loes couple nl
10
Fantastisch
Pros:

Het personeel was zo vriendelijk en behulpzaam.

Cons:

Niets

2026-07-06 via Nuitee
A
Annemiek solo_traveller nl
8
Pros:

Spa

Cons:

Uitzicht van het balkon

2026-07-06 via Nuitee
M
Milan solo_traveller nl
9
Een absolute aanrader
Pros:

De uitstraling

Cons:

Balkon aan zonzijde, erg warm

2026-07-06 via Nuitee
S
STEPHEN solo_traveller id
7
Pros:

Staff are lovely, the building built 1918 is a true heritage hotel

Cons:

The hot water was not hot but warm and the room service food max 5 outta 10

2026-07-05 via Nuitee
H
H.A.R solo_traveller nl
9
2026-07-05 via Nuitee
E
Eva couple sk
10
2026-07-05 via Nuitee
D
Darcy couple au
10
Pros:

Beautiful property, clean and smells amazing. Staff are wonderful.

Cons:

Nothing, it was amazing.

2026-07-05 via Nuitee
W
Walker couple au
9
2026-07-05 via Nuitee
H
Hunter solo_traveller au
1
Haunted room do not stay in the old wing
Cons:

I think the room I was in was haunted

2026-07-04 via Nuitee
S
Sherley Eleza couple my
10
2026-07-02 via Nuitee
K
Kevin extended_group us
10
Hotel with character and great service in Yogyakarta
Pros:

For people looking for non-meat options, this might be the best hotel in Indonesia. Most places have meats or sweets. Here you have great Javanese choices like gudeg (cooked jackfruit), kretec (which is made from cow-skin crackers, If I'm not mistaken, so be careful there), salad bar, egg station, and plenty more choices. Lots of sambal choices. A musician plays a gamelan mettaphone (a salon?). Indoor or outdoor seating. Service is great. Thanks Mbak Ghita who was really helpful, and Mbak Neras for helping me on a phone call. Friends say that the spa experience is top-notch.

Cons:

The hotel is historic, whicih is great, but you might have to walk a minute more than you are accustomed to, to figure out the layout and to find your room the first time or two. My fridge was pretty historic too and couldn't keep things very cold, but it wasn't a problem. Any small techinical deficiency is offset by the beautiful place and the great service.

2026-07-01 via Nuitee
H
Hillary solo_traveller ie
10
Ethereal hotel, so beautiful!
Pros:

The most beautiful hotel I’ve ever been in! The staff were so kind and so efficient!

Cons:

Housekeeping was a little too thorough, they took the bathrobe I was using during cleaning!

2026-06-29 via Nuitee
H
Herve couple gp
10
Tres haut niveau professionnel
Pros:

Très bien

Cons:

Double vitrage fenêtre .

2026-06-28 via Nuitee
D
Delphine solo_traveller fr
9
Hôtel très confortable qui propose de bonnes prestations
Pros:

Très bon hôtel, avec un bon emplacement au calme mais pas trop loin du centre ville. Le petit déjeuner est incroyable, et les prestations de l’hôtel sont de qualités. Je recommande de faire un tour par le spa qui propose de bons massages.

2026-06-28 via Nuitee
L
Laura couple ae
7
2026-06-28 via Nuitee
J
John Jude Lucius extended_group my
8
Very pleasant comfortable after day of touring. Well placed for excursions and shopping
Cons:

Food choice limited breakfast

2026-06-26 via Nuitee
P
Patrik couple sk
10
2026-06-26 via Nuitee