The Phoenix Hotel Yogyakarta - Handwritten Collection

Hotels
•
Handwritten Collection
8.8 (1662 reviews)
Jalan Jend. Sudirman No.9 , Yogyakarta , id

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Children allowed

Facilities

Fitness facilities
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Delicious breakfast
Cons:
Cleanliness issues
Dated rooms and amenities

Categories

Cleanliness
7.38
Multiple complaints about mold, dust, and unclean rooms affected the overall perception.
Service
9.85
Staff were frequently mentioned as friendly and accommodating, enhancing the stay.
Location
9.89
The hotel’s location is praised for being perfect and conveniently located.
Room Quality
7.84
Rooms were described as tired and dated in some reviews, impacting comfort.
Amenities
8.37
Amenities such as breakfast were noted, but few were also highlighted as needing improvement.
Value for Money
8.83
Price perceived as high given the condition of the rooms.
Food and Beverage
8.88
Breakfast was generally good, but some food was served at room temperature.
Overall Experience
9.35
Overall experience was favorable despite cleanliness issues, with highlights on location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:38

Property Description

Luxury Colonial Landmark Hotel
Experience luxury at The Phoenix Hotel Yogyakarta - MGallery Collection, a colonial landmark from 1918. Classic Interiors with Modern Amenities
Indulge in rooms blending Javanese and European elements, equipped with flat-screen TVs, minibars, and more. Fine Dining and Relaxation
Enjoy diverse cuisine at The Paprika Restaurant and unwind by the large outdoor pool. Book now for an unforgettable stay at The Phoenix Hotel Yogyakarta - MGallery Collection.

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Internet

    No internet access available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 12 years old and over stay for Rp 500,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 1662 reviews
Cleanliness: 7.38
Service: 9.85
Location: 9.89
Room Quality: 7.84
Amenities: 8.37
Value for Money: 8.83
Food and Beverage: 8.88
Overall Experience: 9.35
J
JEAN-PIERRE • couple • fr
8
En plus du dépaysement de l’Indonésie, un voyage dans le temps.
Pros:

Le décor un peu suranné nous plongeant dans une atmosphère dépaysante, l’accueil du personnel, la piscine nichée au cœur de l’hôtel, la proximité de Maliobiro et de la gare centrale.

Cons:

Le côté vieillissant de l’établissement, les chambres auraient besoin d’un sérieux coup de neuf. Les 5 étoiles sont un peu surévaluées.

2026-07-24 • via Nuitee
N
Nai-Jit • family_with_children • my
9
2026-07-23 • via Nuitee
E
Ewald Andreas • family_with_children • at
9
Nice 2 night stay during temple visits
Pros:

Very well located in proximity to Maliboro area and Sulan‘s palace

2026-07-23 • via Nuitee
J
Julian • extended_group • au
9
Good option for a short stay
Pros:

The staff were excellent, rooms, very comfortable.

Cons:

Room service was a bit difficult. Wine - very expensive.

2026-07-22 • via Nuitee
M
Margie G • couple • us
9
Thank you
Pros:

Beautiful hotel ; beautiful feel to it. Beautiful Yogyakarta.

Cons:

The room we had was satisfactory , but it is a bit worn out.

2026-07-22 • via Nuitee
C
Chloe Rose • solo_traveller • hk
10
2026-07-19 • via Nuitee
Y
Yi Ching • extended_group • tw
10
2026-07-19 • via Nuitee
Y
Yi Ching • solo_traveller • tw
10
2026-07-19 • via Nuitee
G
Gerben • couple • nl
9
Prima stadshotel met uitgebreid ontbijtbuffet en goede faciliteiten.
Pros:

Heerlijk stadshotel met alle faciliteiten, prima zwembad, goeie massage, prima en sfeervol restaurant. Goed gelegen met lokaal vervoer kun je alles makkelijk bereiken.

2026-07-13 • via Nuitee
I
Ines • couple • de
9
Charmantes Hotel mit exzellentem Restaurant.
Pros:

Restaurant im Hotel 24/7 inklusive Zimmerservice zu einem sehr günstigem Preis. Unglaublich nettes Personal. Geschmackvolle historische Ausstattung.

2026-07-13 • via Nuitee
K
Kym • couple • au
10
Memorable and unique
Pros:

A lovely historical property with beautiful leadlight and antique furniture and. Striking design and friendly staff. Well worth the stay

2026-07-10 • via Nuitee
S
Sofia • couple • it
9
Relax e pulizia al centro di Yogyakarta
Pros:

Camera grande e pulita, servizi top, accoglienza eccellente, spa di altissimo livello

Cons:

Colazione non eccezionale come il resto

2026-07-07 • via Nuitee
M
Massimo • solo_traveller • it
9
2026-07-07 • via Nuitee
M
Milan • solo_traveller • nl
9
Een absolute aanrader
Pros:

De uitstraling

Cons:

Balkon aan zonzijde, erg warm

2026-07-06 • via Nuitee
L
Loes • couple • nl
10
Fantastisch
Pros:

Het personeel was zo vriendelijk en behulpzaam.

Cons:

Niets

2026-07-06 • via Nuitee
A
Annemiek • solo_traveller • nl
8
Pros:

Spa

Cons:

Uitzicht van het balkon

2026-07-06 • via Nuitee
W
Walker • couple • au
9
2026-07-05 • via Nuitee
S
STEPHEN • solo_traveller • id
7
Pros:

Staff are lovely, the building built 1918 is a true heritage hotel

Cons:

The hot water was not hot but warm and the room service food max 5 outta 10

2026-07-05 • via Nuitee
H
H.A.R • solo_traveller • nl
9
2026-07-05 • via Nuitee
E
Eva • couple • sk
10
2026-07-05 • via Nuitee