The Phoenix Hotel Yogyakarta - Handwritten Collection

Hotels
•
Handwritten Collection
8.8 (1544 reviews)
Jalan Jend. Sudirman No.9 , Yogyakarta , id

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Children allowed

Facilities

Health or beauty spa nearby
Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Delicious breakfast
Cons:
Cleanliness issues
Dated rooms and amenities

Categories

Cleanliness
7.38
Multiple complaints about mold, dust, and unclean rooms affected the overall perception.
Service
9.85
Staff were frequently mentioned as friendly and accommodating, enhancing the stay.
Location
9.89
The hotel’s location is praised for being perfect and conveniently located.
Room Quality
7.84
Rooms were described as tired and dated in some reviews, impacting comfort.
Amenities
8.37
Amenities such as breakfast were noted, but few were also highlighted as needing improvement.
Value for Money
8.83
Price perceived as high given the condition of the rooms.
Food and Beverage
8.88
Breakfast was generally good, but some food was served at room temperature.
Overall Experience
9.35
Overall experience was favorable despite cleanliness issues, with highlights on location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:38

Property Description

Luxury Colonial Landmark Hotel
Experience luxury at The Phoenix Hotel Yogyakarta - MGallery Collection, a colonial landmark from 1918. Classic Interiors with Modern Amenities
Indulge in rooms blending Javanese and European elements, equipped with flat-screen TVs, minibars, and more. Fine Dining and Relaxation
Enjoy diverse cuisine at The Paprika Restaurant and unwind by the large outdoor pool. Book now for an unforgettable stay at The Phoenix Hotel Yogyakarta - MGallery Collection.

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Internet

    No internet access available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 12 years old and over stay for Rp 500,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 1544 reviews
Cleanliness: 7.38
Service: 9.85
Location: 9.89
Room Quality: 7.84
Amenities: 8.37
Value for Money: 8.83
Food and Beverage: 8.88
Overall Experience: 9.35
S
Santizo • couple • id
9
Timeless charm and heritage
Pros:

The building, location, price and staff.

Cons:

Might need some renovation in the bathrooms.

2026-05-30 • via Nuitee
S
Stephen • couple • au
9
2026-05-30 • via Nuitee
F
Fran • couple • us
9
Lovely property in good location
Pros:

It’s a beautiful property with a historical connection. The stuff could not be kinder or more helpful. Very nice room and a lovely pool. They also have a very good restaurant and had dinner there twice. Good location and very accessible to Marlioboro, museums and other monuments.

2026-05-29 • via Nuitee
G
Gibouin • couple • fr
9
2026-05-28 • via Nuitee
L
Linda • solo_traveller • nl
10
Pros:

Goed personeel, ontbijt, kamer, badkamer

Cons:

Geen haakjes om dingen op te hangen

2026-05-28 • via Nuitee
P
philippe • couple • fr
9
Très bel hôtel qui vaut le détour !
Pros:

Le personnel très professionnel et aimable. Les chambres spacieuses. Le petit déjeuner très bon. Le restaurant très correct.

Cons:

L’insonorisation entre chambres.
Possibilité de changer de l’argent à la réception.

2026-05-27 • via Nuitee
M
Marleen • couple • nl
10
Fantastisch!
Pros:

De sfeer van het hotel is fantastisch! Het ademt geschiedenis. Het personeel is zonder uitzondering super vriendelijk en behulpzaam! Het hele hotel is superschoon; er hangt ook een fijne frisse geur in de gangen en alle ruimtes. Wij hadden een kamer aan het zwembad, wat leuk was met de balkonnetjes. De kamer was ruim en van alles voorzien. De bedden lagen heel goed. De wasservice is heel goed; alles kwam
Dezelfde dag schoon weer terug en de prijs daarvoor was keurig. Taxi is makkelijk via het hotel te regelen. We hadden al kaarten voor borobudur en prambanan; maar dat hadden zij ook kunnen doen begreep ik later. Het ontbijt is fantastisch!! Veel keuzes uit Indonesisch eten en nog een klein hoekje als je toch iets westers wilt. Fantastische koffie. De locatie is handig; taxi’s kunnen er goed komen. Je loopt in 5 minuten naar maliorobo street.

Cons:

-

2026-05-26 • via Nuitee
A
Arshia • family_with_children • in
10
charming old world hotel located in the heart of yogyakarta
Pros:

unfortunately it was a very short stay so we could not take advantage of the pool. The room was comfortable and the breakfast was very good. We could have done with a few more bottles of water in the room.

Cons:

A few more bottles of water in the rooms would have been great..however, when we asked te reception for some they did give us an extra bottle each.

2026-05-26 • via Nuitee
W
Wim • extended_group • nl
10
Authentiek en rustgevend hotel
Pros:

Authentiek met luxe gecombineerd. Prefecte locatie.

2026-05-24 • via Nuitee
T
Tania • couple • us
10
Beautiful stay in a historic hotel, quiet, luxurious, boutique vibes
Pros:

Loved this hisoric hotel, just beautiful. Like walking back in time, but definitely doesn't feel old or run down. Fantastic breakfast

2026-05-23 • via Nuitee
D
davinci666 • solo_traveller • au
9
2026-05-19 • via Nuitee
J
Jan • couple • id
8
2026-05-19 • via Nuitee
S
Steven • couple • gb
8
Good hotel short walk from everything
Pros:

Reception staff very good, we wanted to visit two temples Ghita on reception helped us organise everything she was fantastic

Cons:

Nothing

2026-05-18 • via Nuitee
A
Anja • solo_traveller • de
9
Pros:

Sehr schöne Zimmer, großer Pool, tolles Frühstücksbuffet.

Cons:

Da es sehr zentral liegt, hört man in manchen Zimmern Straßenlärm. Wir hatten Glück und haben auf Nachfrage andere Zimmer, die etwas ruhiger waren, bekommen. Den Ruf der Muezzin um ca 4.00 hört man immer.

2026-05-18 • via Nuitee
L
Leo • extended_group • th
10
Excellent Stay in a fabulous hotel
Pros:

Excellent property which exceeded our expectations. Very nice heritage hotel with excellent rooms, very friendly staff and good food. Will surely stay again.

Cons:

Everything was excellent.

2026-05-18 • via Nuitee
B
Beata • solo_traveller • pl
7
2026-05-18 • via Nuitee
A
Alain • couple • ca
10
Un petit bijou dans une ville très sympathique
Pros:

Établissement magnifique avec un personnel super sympathique. Le décor et l ‘ambiance nous donne envie d’ y faire un long sefour.

Cons:

Tout est parfait.

2026-05-17 • via Nuitee
M
Mariam • solo_traveller • ae
10
Had an enjoyable stay at the hotel and the staff was very helpful
Pros:

I
Like everthing about the property. The furniture just what it represents

2026-05-17 • via Nuitee
A
Asena Larissa • couple • de
10
Wunderschönes Hotel, würde jederzeit wieder hin gehen
Pros:

Personal war sehr zuvorkommend und İmmer hilfsbereit. Des Weiteren war es sehr sauber und man hat sich wohl gefühlt

Cons:

Alles perfekt

2026-05-17 • via Nuitee
S
Svenja • solo_traveller • de
9
Schönes, gut gelegenes Hotel in Yogyakarta
Pros:

Die Auswahl beim Frühstück war groß - lokale, aber auch westliche Speisen wurden angeboten. Zum Teil wurde das Essen frisch auf Bestellung zubereitet. Es gab immer Live Musik.
Die Größe des Zimmers war in Ordnung, wir hatten auch einen kleinen Balkon.
Die Mitarbeitenden waren super freundlich und zuvorkommend, gerade als wir das falsche Zimmer zugewiesen bekommen hatten.

Cons:

Das Zimmer war wegen der Holzverkleidung an den Wänden etwas zu dunkel.
Die Preise für den Wäscheservice sind sehr hoch.

2026-05-15 • via Nuitee