ACK Guest House Nairobi

Hotels
7.8 (152 reviews)
Bishop Road , Nairobi , ke

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Terrace
Family rooms
BBQ facilities
Packed lunches
Kid meals
Coffee Shop on site
See all facilities

Review Highlights

Pros:
Helpful staff
Good value for money
Serene environment
Cons:
Cleanliness issues
Inconsistent shower temperature
Limited amenities

Categories

Cleanliness
7.16
The housekeeping missed clearing the tissues from the bathroom, indicating a need for improvement.
Service
8.93
Staff were very helpful and went the extra mile; positive feedback about their assistance.
Location
7.67
Location is convenient for some but not centrally located, mentioned as being 2km from the city center.
Room Quality
7.62
Overall good but some issues like cold and inconsistent shower temperatures were mentioned.
Amenities
7.35
Few amenities reported, like no shampoo and conditioner and a non-functioning TV.
Value for Money
8.61
Good value for money based on positive feedback regarding pricing and service.
Food and Beverage
7.16
Breakfast reported as lacking variety and quantity.
Overall Experience
7.93
Mixed overall experience with a history of good stays but recent disappointments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:20

Property Description

Garden Oasis Retreat

Luxurious Accommodations: Each room at ACK Guest House Nairobi is equipped with modern amenities including a flat-screen TV, plush bed linen, and a private bathroom, ensuring a comfortable stay for every guest.

Delicious Dining: Guests can enjoy a daily continental breakfast at the hotel's restaurant, offering a variety of options to start the day off right.

Convenient Location: Situated just minutes away from popular attractions such as Nairobi National Museum and Kenya Railway Golf Club, ACK Guest House Nairobi provides easy access to the best of the city.

Experience the perfect blend of comfort and convenience at ACK Guest House Nairobi. Book your stay now for an unforgettable getaway.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 5 years old stay for US$11 per person per night when using an existing bed.
    Children from 6 years old to 17 years old stay for US$30 per person per night when using an existing bed.
    Children from 3 years old to 5 years old stay for US$11 per person per night when using an available extra bed.
    People 6 years old and over stay for US$30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 152 reviews
Cleanliness: 7.16
Service: 8.93
Location: 7.67
Room Quality: 7.62
Amenities: 7.35
Value for Money: 8.61
Food and Beverage: 7.16
Overall Experience: 7.93
F
francois • couple • re
7
Pros:

Bien situé et calme

Cons:

Un peu désuet

2026-05-18 • via Nuitee
E
Eti • solo_traveller • ke
7
It's OK
Pros:

The Location.
The check-in in the late hour of the night.

Cons:

I stayed in the 5th floor of G building, and did not have hot water at all.

2026-05-13 • via Nuitee
T
Tarek • solo_traveller • om
1
2026-05-12 • via Nuitee
L
Louis Emmanuel • solo_traveller • ug
7
Wonderful
Pros:

It was really very good!he

Cons:

The fact that i was over billed by mistake. They didnt communicate that I should have signed in or checked in at 10am. Hence I was billed extra. That was the only downside. But everything else was excellent.

2026-05-12 • via Nuitee
M
Margaret • couple • gb
10
Very reasonably priced and more than comfortable.
Pros:

I’ve stayed there several times. It’s not a ‘posh’ hotel, but it’s clean with large rooms, very good en-suite, good breakfast, nice staff, and for the price it must be the best value for money in Nairobi.

Cons:

No lift, but they help you with luggage. I always request a room on a lower floor and staff are obliging.

2026-05-06 • via Nuitee
S
Stephen • solo_traveller • gb
8
Comfortable
Pros:

Location, pleasant

2026-05-02 • via Nuitee
D
David • solo_traveller • gb
8
Pros:

Most of the things were done right

Cons:

Opt out

2026-04-21 • via Nuitee
S
Stan • couple • us
8
Pros:

Great Selection for Breakfast

2026-04-21 • via Nuitee
J
Juuso • solo_traveller • fi
10
2026-04-13 • via Nuitee
K
Khayangayanga Dave • family_with_children • ug
7
Very tranquil and affordable hotel at upperhill Nairobi
Pros:

Quite place near to CBD

Cons:

Some mosquitos but there was a mosquito net

2026-04-10 • via Nuitee
T
Todd • solo_traveller • ca
9
2026-01-20 • via Nuitee
K
Kate • solo_traveller • gb
9
2026-01-19 • via Nuitee
K
Kiboneka • family_with_children • ug
9
Pros:

The serenity is good, good location

Cons:

Meals sometime

2026-01-04 • via Nuitee
O
O’Malley • solo_traveller • au
8
2026-01-02 • via Nuitee
F
Frank • couple • de
7
Cons:

In the lounge there were no comfortable seatings/sofa, just chairs and tables. Previously it was better with a sofa set.

2025-12-15 • via Nuitee
M
Mary • solo_traveller • gb
8
2025-12-08 • via Nuitee
G
Gideon • solo_traveller • ke
10
Good environment, good facility
Pros:

Serene environment, accessible

Cons:

Stairs

2025-12-07 • via Nuitee
A
Alemu • solo_traveller • et
7
Helpful staff and good value for money
Pros:

I stayed at ACK Guest House for one week and appreciated that it offers good value for money. The location is very convenient, being close to my training venue. Although the hotel is old, it is clean and well maintained. The staff at the reception were very helpful and always went the extra mile whenever I needed assistance. I especially liked the shower, it was hot and powerful.

Cons:

What I didn’t like: The housekeeping missed clearing the tissues from the bathroom, so I found tissues left by the previous guest when I arrived. The safety box is very old and not user-friendly; I tried to get it maintained, but it was not successful.

2025-11-10 • via Nuitee
M
Mousa • solo_traveller • jo
4
2025-11-06 • via Nuitee
K
Kateryna • extended_group • de
6
2025-10-31 • via Nuitee