ACK Guest House Nairobi

Hotels
7.8 (154 reviews)
Bishop Road , Nairobi , ke

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Helpful staff
Good value for money
Serene environment
Cons:
Cleanliness issues
Inconsistent shower temperature
Limited amenities

Categories

Cleanliness
7.16
The housekeeping missed clearing the tissues from the bathroom, indicating a need for improvement.
Service
8.93
Staff were very helpful and went the extra mile; positive feedback about their assistance.
Location
7.67
Location is convenient for some but not centrally located, mentioned as being 2km from the city center.
Room Quality
7.62
Overall good but some issues like cold and inconsistent shower temperatures were mentioned.
Amenities
7.35
Few amenities reported, like no shampoo and conditioner and a non-functioning TV.
Value for Money
8.61
Good value for money based on positive feedback regarding pricing and service.
Food and Beverage
7.16
Breakfast reported as lacking variety and quantity.
Overall Experience
7.93
Mixed overall experience with a history of good stays but recent disappointments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:20

Property Description

Garden Oasis Retreat

Luxurious Accommodations: Each room at ACK Guest House Nairobi is equipped with modern amenities including a flat-screen TV, plush bed linen, and a private bathroom, ensuring a comfortable stay for every guest.

Delicious Dining: Guests can enjoy a daily continental breakfast at the hotel's restaurant, offering a variety of options to start the day off right.

Convenient Location: Situated just minutes away from popular attractions such as Nairobi National Museum and Kenya Railway Golf Club, ACK Guest House Nairobi provides easy access to the best of the city.

Experience the perfect blend of comfort and convenience at ACK Guest House Nairobi. Book your stay now for an unforgettable getaway.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 5 years old stay for US$11 per person per night when using an existing bed.
    Children from 6 years old to 17 years old stay for US$30 per person per night when using an existing bed.
    Children from 3 years old to 5 years old stay for US$11 per person per night when using an available extra bed.
    People 6 years old and over stay for US$30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 154 reviews
Cleanliness: 7.16
Service: 8.93
Location: 7.67
Room Quality: 7.62
Amenities: 7.35
Value for Money: 8.61
Food and Beverage: 7.16
Overall Experience: 7.93
P
Patrick • solo_traveller • ke
8
Execellent for people with a limited budget
Pros:

The place is quiet for anyone traveling for work

Cons:

Need some good lighting in the rooms in case one wants to do some work

2026-07-25 • via Nuitee
H
Hope • solo_traveller • ug
7
Value for money
Pros:

Staff are friendly. It's always good to stay at ACK. It's peaceful and nice. I like the proximity to Nairobi Central Business District, and easy access to the airport. Value for money.

Cons:

Room Furniture could do better.

2026-07-24 • via Nuitee
S
Samuel Davis • family_with_children • ke
5
The room needs total repairs
Pros:

The room old needing repairs with water leaking in sinks bathroom etc. location is excellent and staff courteous.

Cons:

Lightning, dirty bathroom, water leaks

2026-07-24 • via Nuitee
K
Kawira • solo_traveller • ke
7
2026-07-23 • via Nuitee
A
Alex • solo_traveller • fi
8
2026-07-20 • via Nuitee
H
Hilvert • couple • nl
10
2026-07-15 • via Nuitee
N
Nicholas • couple • us
10
I highly recommend the ACK Guesthouse!
Pros:

The staff are always helpful and go out of their way to accommodate any needs.

Cons:

There is nothing that I did not like.

2026-06-27 • via Nuitee
L
lucas • solo_traveller • tz
10
Pros:

It's safe and quiet

2026-06-23 • via Nuitee
F
francois • couple • re
7
Pros:

Bien situé et calme

Cons:

Un peu désuet

2026-05-18 • via Nuitee
E
Eti • solo_traveller • ke
7
It's OK
Pros:

The Location.
The check-in in the late hour of the night.

Cons:

I stayed in the 5th floor of G building, and did not have hot water at all.

2026-05-13 • via Nuitee
L
Louis Emmanuel • solo_traveller • ug
7
Wonderful
Pros:

It was really very good!he

Cons:

The fact that i was over billed by mistake. They didnt communicate that I should have signed in or checked in at 10am. Hence I was billed extra. That was the only downside. But everything else was excellent.

2026-05-12 • via Nuitee
T
Tarek • solo_traveller • om
1
2026-05-12 • via Nuitee
M
Margaret • couple • gb
10
Very reasonably priced and more than comfortable.
Pros:

I’ve stayed there several times. It’s not a ‘posh’ hotel, but it’s clean with large rooms, very good en-suite, good breakfast, nice staff, and for the price it must be the best value for money in Nairobi.

Cons:

No lift, but they help you with luggage. I always request a room on a lower floor and staff are obliging.

2026-05-06 • via Nuitee
S
Stephen • solo_traveller • gb
8
Comfortable
Pros:

Location, pleasant

2026-05-02 • via Nuitee
D
David • solo_traveller • gb
8
Pros:

Most of the things were done right

Cons:

Opt out

2026-04-21 • via Nuitee
S
Stan • couple • us
8
Pros:

Great Selection for Breakfast

2026-04-21 • via Nuitee
J
Juuso • solo_traveller • fi
10
2026-04-13 • via Nuitee
K
Khayangayanga Dave • family_with_children • ug
7
Very tranquil and affordable hotel at upperhill Nairobi
Pros:

Quite place near to CBD

Cons:

Some mosquitos but there was a mosquito net

2026-04-10 • via Nuitee
T
Todd • solo_traveller • ca
9
2026-01-20 • via Nuitee
K
Kate • solo_traveller • gb
9
2026-01-19 • via Nuitee