ACK Guest House Nairobi

Hotels
7.8 (164 reviews)
Bishop Road , Nairobi , KE

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Helpful staff
Good value for money
Serene environment
Cons:
Cleanliness issues
Inconsistent shower temperature
Limited amenities

Categories

Cleanliness
7.16
The housekeeping missed clearing the tissues from the bathroom, indicating a need for improvement.
Service
8.93
Staff were very helpful and went the extra mile; positive feedback about their assistance.
Location
7.67
Location is convenient for some but not centrally located, mentioned as being 2km from the city center.
Room Quality
7.62
Overall good but some issues like cold and inconsistent shower temperatures were mentioned.
Amenities
7.35
Few amenities reported, like no shampoo and conditioner and a non-functioning TV.
Value for Money
8.61
Good value for money based on positive feedback regarding pricing and service.
Food and Beverage
7.16
Breakfast reported as lacking variety and quantity.
Overall Experience
7.93
Mixed overall experience with a history of good stays but recent disappointments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:20

Property Description

Garden Oasis Retreat

Luxurious Accommodations: Each room at ACK Guest House Nairobi is equipped with modern amenities including a flat-screen TV, plush bed linen, and a private bathroom, ensuring a comfortable stay for every guest.

Delicious Dining: Guests can enjoy a daily continental breakfast at the hotel's restaurant, offering a variety of options to start the day off right.

Convenient Location: Situated just minutes away from popular attractions such as Nairobi National Museum and Kenya Railway Golf Club, ACK Guest House Nairobi provides easy access to the best of the city.

Experience the perfect blend of comfort and convenience at ACK Guest House Nairobi. Book your stay now for an unforgettable getaway.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

7.8
Based on 164 reviews
Cleanliness: 7.16
Service: 8.93
Location: 7.67
Room Quality: 7.62
Amenities: 7.35
Value for Money: 8.61
Food and Beverage: 7.16
Overall Experience: 7.93
K
Karsten • solo_traveller • ke
9
2026-09-18 • via Nuitee
Y
Yulita • solo_traveller • ke
6
Pros:

Location and proximity to town

Cons:

Breakfast was cold and I did not get much of what was on offer was depleted. By 8.30 am

2026-09-17 • via Nuitee
V
VINCENT • solo_traveller • cd
6
Bon séjour
Pros:

Très bien

Cons:

L’absence du réfrigérateur en chambre
La qualité de la connexion internet
Le manque d.ascenseur pour accéder aux chambres

2026-09-17 • via Nuitee
B
Badjie • solo_traveller • gm
5
2026-09-16 • via Nuitee
N
Nowamazima • solo_traveller • ug
10
2026-09-14 • via Nuitee
E
Edward Owusu • solo_traveller • gh
6
2026-09-13 • via Nuitee
P
Pitzl • solo_traveller • us
9
We stayed at the ACK many years ago and it was good to be back and see the improvements and familiar faces. We love ACK.
Pros:

Beautiful grounds.

Cons:

No air conditioning

2026-09-10 • via Nuitee
R
Robin • extended_group • us
6
Pros:

Location is great and staff is like family.

Cons:

Bed was very hard. Water leaking from shower and toilet floor was always wet loud music all hours of the day.

2026-09-10 • via Nuitee
A
Aloysius Okotch • solo_traveller • ke
8
2026-09-10 • via Nuitee
A
Aloysius Okotch • solo_traveller • ke
7
Pros:

The Reception. Someone was at the desk, helped retrieve my booking quickly and got me secured

Cons:

The room was quite a walk away, up a flight of stairs, with a tight bathroom and instant hot water shower which was too hot and low pressure.

2026-08-30 • via Nuitee
M
Mugo • solo_traveller • ke
9
Pros:

Location, parking safety, good breakfast, abundant water, good room size and the clientele

Cons:

There is need to improve the bed to be a bit modern.
Dust the room walls regularly

2026-08-29 • via Nuitee
T
Tsepiso • solo_traveller • ls
5
the drivers provided by the property were not trustworthy
Pros:

I didnt eat breakfast

Cons:

the toilet was leaking water

2026-08-28 • via Nuitee
C
Captndave • solo_traveller • au
9
Good option compared to others in area
2026-08-26 • via Nuitee
J
Janet • solo_traveller • us
9
Loved the pr
Cons:

The dinner meals weren't very good.

2026-08-25 • via Nuitee
J
John • couple • us
7
Overall the price for what we received made up for any issues.
Pros:

Reasonable price, restaurant was open late in evening, and all the staff were amazing. The location allowed easy travel to conference location by walking.

Cons:

The plumbing in the bath room had leaking issues from toilet and shower door in one room. The shower door in the second room leaked also. No window screens so the windows let in mosquitoes and could not be left open.

2026-08-22 • via Nuitee
D
Duncan.E • solo_traveller • ie
10
Come on yuh bhoyo 💚🖤💛❤️
Pros:

Everytin

Cons:

Nuthin

2026-08-12 • via Nuitee
K
Karen • solo_traveller • ca
8
Despite a few negatives I would stay here again, no hesitation
Pros:

Great location- safe area and plenty of public and taxi transport with the CBD only about 20-30 min away depending on the time of day. Staff were great and the rooms, though basic were adequate. Loved the quiet. Plently of hot water and an extra blanket if one gets cold.

Cons:

Breakfast ends at 8.30am! The food is fresh but in a country with so much fruit it was disappointing to have no variety at all- watermelon slices on one day and a banana on another. Had lunch once and the food was extremely bland and overpriced. The kettles in the room have such short cords and the sockets are high up on the wall that you have to suspend them in the air to boil or hold it until the water boils. Bathroom tiles need a good scrub. There is beverage (tea & coffee satchets) but no sugar provided.

2026-08-12 • via Nuitee
Z
ZuzanaO. • solo_traveller • cz
7
2026-08-03 • via Nuitee
P
Patrick • solo_traveller • ke
8
Execellent for people with a limited budget
Pros:

The place is quiet for anyone traveling for work

Cons:

Need some good lighting in the rooms in case one wants to do some work

2026-07-25 • via Nuitee
H
Hope • solo_traveller • ug
7
Value for money
Pros:

Staff are friendly. It's always good to stay at ACK. It's peaceful and nice. I like the proximity to Nairobi Central Business District, and easy access to the airport. Value for money.

Cons:

Room Furniture could do better.

2026-07-24 • via Nuitee