BSEA Cancun Plaza Hotel

Hotels
7.3 (692 reviews)
Avenida Kukulkan Km. 19.5 Zona Hotelera , Cancún , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Clubhouse
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Beach and pool access
Friendly staff
Cons:
Cleanliness issues
Outdated facilities

Categories

Cleanliness
6.6
Multiple reviews noted poor cleanliness and unkempt facilities.
Service
7.57
Staff friendliness was noted positively, but service quality needs improvement.
Location
8.6
Consistently praised for its beachside location and sea views.
Room Quality
6.56
Many reviews indicated that rooms were outdated and poorly maintained.
Amenities
7.59
While the pool was appreciated, overall amenities need updating.
Value for Money
7.05
Fair pricing reported, but some felt overcharged for the quality provided.
Food and Beverage
7.1
The restaurant service was criticized, affecting the overall experience.
Overall Experience
7.37
Mixed feelings overall, with highlights on the location and views.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:10

Property Description

Stunning Caribbean Views:
Enjoy breathtaking views of the Caribbean Sea from your room at BSEA Cancun Plaza Hotel, located right on Cancún’s beachfront.

Relax by the Pool:
Unwind in style at our hotel's 2 outdoor swimming pools, including an exclusive pool for adults, perfect for a peaceful retreat under the sun.

Delicious Dining and Convenience:
Indulge in Mexican-inspired cuisine and mouth-watering home-style pizzas at our Palapa thatched hut restaurant. Need supplies? Visit our mini-supermarket or take advantage of our parking facilities.

Book now for an unforgettable beachfront experience at BSEA Cancun Plaza Hotel, just minutes away from Cancún's vibrant city center and top attractions.

Important information:

Please note that the property will pre-authorize the credit card for the amount of two nights in order to confirm the reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.3
Based on 692 reviews
Cleanliness: 6.6
Service: 7.57
Location: 8.6
Room Quality: 6.56
Amenities: 7.59
Value for Money: 7.05
Food and Beverage: 7.1
Overall Experience: 7.37
J
Juan Lázara • family_with_children • ar
8
Buen hotel en relación al costo
Pros:

La ubicación y la piscina

Cons:

Había una cucaracha aunque mediana.

2026-05-29 • via Nuitee
L
Lapierre • solo_traveller • ca
8
Pros:

Where we needed to be.

Cons:

The taxi to the airport cost me 68.00 when I thought it was a gre shuttle from the airport. I would have freaking called an Uber.

2026-05-29 • via Nuitee
R
Rodriguez Gonzalez • solo_traveller • mx
10
2026-05-27 • via Nuitee
J
Juan • family_with_children • us
8
2026-05-27 • via Nuitee
E
Edgard • solo_traveller • fr
1
Nul
Pros:

Rien

Cons:

Pas d’eau chaude dans la douche , et traces de sang sur les oreillers et les draps de lit !!!!

2026-05-27 • via Nuitee
M
Marnie • family_with_children • ca
1
Hi I paid a security deposit for my room when I checked in on Jan 21 and upon checking out on Jan 24
Cons:

Hi I paid a security deposit for my room when I checked in on Jan 21 and upon checking out on Jan 24 they checked my room and I was told the amount would be put back on my account and I am checking now and I was not reimbursed. Please advise asap.
Thx
Marnie Hayes

2026-05-26 • via Nuitee
J
Joaquín • solo_traveller • mx
8
Pros:

La piscina y la vista al mar

Cons:

Solo una fallita en el elevador

2026-05-25 • via Nuitee
S
Samuel • solo_traveller • mx
10
Pros:

Todo

Cons:

Contactos de baño dan electricidad

2026-05-25 • via Nuitee
F
Fabio • solo_traveller • br
7
Pros:

Localização, custo benefício

2026-05-25 • via Nuitee
A
Angelica • solo_traveller • mx
9
Pros:

El personal muy atento inmediatamente resolvieron
Una petición

Cons:

Mi estancia fue de 7 noches y no tienen una parrilla o estufa en la cocineta para poder cocinar algo

2026-05-16 • via Nuitee
N
Nigel • solo_traveller • us
10
A pleasure
Pros:

Old school great family atmosphere amongst staff & balcony, pool, sea combo

2026-05-15 • via Nuitee
A
Angelica • family_with_children • ie
9
2026-05-14 • via Nuitee
H
Hernandez Tinoco • solo_traveller • mx
9
Pros:

Su personal

Cons:

No habia secadora del pelo

2026-05-12 • via Nuitee
M
Madhu • family_with_children • ca
3
The staff was not friendly, took a deposit of 159 Canadian and hasn’t credited it back to my card.
2026-05-11 • via Nuitee
D
Dedonder • solo_traveller • fr
7
Sufficient for 1 night before taking plane
Pros:

Location near airport
View on the sea
Employees kindness

Cons:

Difficult stairs inside the room
Tiny bathroom
Smell in the room
Damaged chair
Furnitures showing age/ traces of use
Not due to the hotel but corrupted cops waited on the avenue of the hotels and took money from us

2026-05-10 • via Nuitee
A
Anette • solo_traveller • de
8
entspannte Tage in der Caribik
Pros:

Bis zum Strand sind es nur ein paar Stufen. schöner feiner Sand, wunderbar türkisfarbenes Wasser. Allerdings sind die Wellen mit Vorsicht zu genießen, das sage ich als Wasserratte. Atlantik halt...Aber der große Pool mit Infinityblick ist für Familien gut geeignet. Das Hotel ist nicht das Neueste, wird aber Stück für Stück renoviert. Die Lage am unteren Teil der sehr langen Hotelinsel liegt verkehrsgünstig in relativer Nähe zum Flughafen. Wir hatten ein Apartment im EG mit Blick auf Pool und Meer, 2 französische Betten, kleine Küche, die etwas umfangreicher hätte ausgestattet sein können. Aber insgesamt haben wir uns an den 3 Tagen bis zum Heimflug sehr entspannt und wohl gefühlt.

Cons:

Die Preise im Restaurant sind sehr an amerikanische Preise angepasst, sprich für unser Empfinden etwas zu hoch.

2026-05-05 • via Nuitee
G
Guadalupe Jazmin • couple • mx
7
Lo recomiendo para una sola noche
Pros:

La vista y la alberca.

Cons:

Muebles viejos, el elevador se atora, tenía un malestar en mis pies y bajar las escaleras desde el tercer piso estuvo pésimo, personal en recepción poco capacitados.

2026-05-04 • via Nuitee
E
Eduardo_Tello29 • family_with_children • mx
8
Bien en general
Pros:

Ubicación,. Las vistas, y la alberca

Cons:

El servicio de limpieza a la habitación, la cama un poco dura, no funcionaban los contactos para cargar celulares.

2026-05-03 • via Nuitee
A
Antoine • solo_traveller • fr
8
Pros:

hôtel un peu vieux mais très bon prix et très bon emplacement.

2026-05-02 • via Nuitee
N
Nancy • couple • mx
10
2026-05-02 • via Nuitee