BSEA Cancun Plaza Hotel

Hotels
7.3 (727 reviews)
Avenida Kukulkan Km. 19.5 Zona Hotelera , Cancún , mx

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Business center
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Beach and pool access
Friendly staff
Cons:
Cleanliness issues
Outdated facilities

Categories

Cleanliness
6.6
Multiple reviews noted poor cleanliness and unkempt facilities.
Service
7.57
Staff friendliness was noted positively, but service quality needs improvement.
Location
8.6
Consistently praised for its beachside location and sea views.
Room Quality
6.56
Many reviews indicated that rooms were outdated and poorly maintained.
Amenities
7.59
While the pool was appreciated, overall amenities need updating.
Value for Money
7.05
Fair pricing reported, but some felt overcharged for the quality provided.
Food and Beverage
7.1
The restaurant service was criticized, affecting the overall experience.
Overall Experience
7.37
Mixed feelings overall, with highlights on the location and views.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:10

Property Description

Stunning Caribbean Views:
Enjoy breathtaking views of the Caribbean Sea from your room at BSEA Cancun Plaza Hotel, located right on Cancún’s beachfront.

Relax by the Pool:
Unwind in style at our hotel's 2 outdoor swimming pools, including an exclusive pool for adults, perfect for a peaceful retreat under the sun.

Delicious Dining and Convenience:
Indulge in Mexican-inspired cuisine and mouth-watering home-style pizzas at our Palapa thatched hut restaurant. Need supplies? Visit our mini-supermarket or take advantage of our parking facilities.

Book now for an unforgettable beachfront experience at BSEA Cancun Plaza Hotel, just minutes away from Cancún's vibrant city center and top attractions.

Important information:

Please note that the property will pre-authorize the credit card for the amount of two nights in order to confirm the reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.3
Based on 727 reviews
Cleanliness: 6.6
Service: 7.57
Location: 8.6
Room Quality: 6.56
Amenities: 7.59
Value for Money: 7.05
Food and Beverage: 7.1
Overall Experience: 7.37
L
Lufeve21 solo_traveller co
10
Pros:

La atención del personal

Cons:

Que la habitación la separaba una puerta con otra habitación y se escuchaba todo lo que se hablaba

2026-07-17 via Nuitee
A
Aniket couple ca
8
2026-07-13 via Nuitee
R
Rojas solo_traveller co
9
Pros:

La piscina

Cons:

Mucho zargaso

2026-07-11 via Nuitee
D
David solo_traveller es
8
Pros:

La piscina y sus vistas.
Habitaciones amplias.

Cons:

Antiguo. Con problemas de electricidad que provocan cortes a lo largo del día. Cierres de ventanas y mobiliario muy deteriorados.

2026-07-09 via Nuitee
C
Christin family_with_children de
2
2026-07-08 via Nuitee
F
Francisco couple ca
8
2026-07-08 via Nuitee
A
Alex solo_traveller mx
5
Calificación de mi experiencia
Pros:

Su ubicación

Cons:

El horario de la alberca

2026-07-06 via Nuitee
D
diaz solo_traveller cr
10
2026-07-06 via Nuitee
D
Diego Roman family_with_children mx
10
Buena relación costo beneficio
Pros:

El espacio y limpieza

Cons:

Falta de aire en los pasillo a los cuartos

2026-07-05 via Nuitee
G
Grissel solo_traveller mx
9
2026-07-01 via Nuitee
G
Gabriel solo_traveller ar
10
2026-06-30 via Nuitee
R
Ricardo couple mx
6
2026-06-30 via Nuitee
J
Jaime family_with_children us
7
Pros:

La vista al mar 🌊

2026-06-30 via Nuitee
N
Nora family_with_children us
10
2026-06-27 via Nuitee
D
Douglas couple us
7
We will come back. 😃😃
Pros:

Loved the pool and the onsite beachfront restaurant. Loved the cold AC

Cons:

Toilet required several flushes.

2026-06-26 via Nuitee
J
Jesse solo_traveller us
8
2026-06-25 via Nuitee
U
ufuk couple tr
4
Pros:

Plaj kenarında olması

Cons:

Otel çok eski ve bakımsızdı. Otel dışındayken odanın elektrikleri arızalanmış ve buzdolabındaki yiyeceklerimiz bozulmuştu. Turdan otele döndüğümüzde arızayı gideremediler saatlerce bekledik. Yorgun bir günün sonunda odamızı taşımak zorunda kaldık. Personel taşınmamıza yardım etmedi. Yeni odanın kapısı kırıktı. Resepsiyonda yetkili olmadığından mecbur kaldık. Yeni odada Wifi da çalışmıyordu. Hiçbir özürde bulunmadılar.

2026-06-25 via Nuitee
S
sabogal solo_traveller co
10
2026-06-23 via Nuitee
M
Mora solo_traveller co
8
2026-06-18 via Nuitee
M
Marek couple cz
7
Pros:

Seaview

2026-06-15 via Nuitee