Grand City Hotel Cancun

Hotels
8.5 (412 reviews)
Avenida Yaxchilan, 154 , Cancún , MX

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Room conditions vary

Categories

Cleanliness
7.25
Multiple mentions of cleanliness issues such as mildew stains and rooms smelling of moisture.
Service
9.25
Staff is mentioned as friendly and accommodating in multiple reviews.
Location
9.25
Good location near Avenida Tulum and easily accessible.
Room Quality
7.75
Rooms described as dark and in some cases, not well maintained.
Amenities
8.75
General amenities mentioned are satisfactory with some specific issues like the pool.
Value for Money
8.75
Rates are reasonable for the service and amenities provided.
Food and Beverage
8.25
Breakfast and food options are generally well-rated, but some issues with service.
Overall Experience
8.75
A decent experience overall, with specific areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:18

Property Description

Central Location and Convenience
Grand City Hotel Cancún is perfectly situated in central Cancun, just minutes away from the beach. With supermarkets, bars, and restaurants within walking distance, and major shopping centers nearby, guests can easily explore the vibrant surroundings.

Modern Rooms and Amenities
Each room at Grand City Hotel is designed for comfort and convenience, featuring modern amenities such as a flat-screen TV, microwave, and minibar. Guests can also enjoy the luxury of a private bathroom with complimentary toiletries and additional perks like a sewing kit, iron, and coffee maker.

Relaxing Pool Area and Dining Options
Unwind by the outdoor swimming pool in the hotel's serene gardens or grab a bite at the cafeteria and restaurant. The pool area is equipped with showers and toilets for added convenience, ensuring a pleasant stay for all guests.

Experience the perfect blend of comfort and convenience at Grand City Hotel Cancún - book your stay now for an unforgettable Cancun getaway!

Important information:

Alcohol consumption on the property is not permitted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.5
Based on 412 reviews
Cleanliness: 7.25
Service: 9.25
Location: 9.25
Room Quality: 7.75
Amenities: 8.75
Value for Money: 8.75
Food and Beverage: 8.25
Overall Experience: 8.75
A
Alexander • couple • rs
8
2026-10-17 • via Nuitee
P
Perez • solo_traveller • mx
9
Pros:

Muy cómodo y muy bien ubicado

2026-10-15 • via Nuitee
E
Eduardo • solo_traveller • mx
10
Pros:

nos gusto el hotel una noche y todo bien

2026-10-11 • via Nuitee
F
Francisco • solo_traveller • mx
10
2026-10-11 • via Nuitee
E
elisa • couple • it
6
2026-10-10 • via Nuitee
M
Medina Sanchez • couple • mx
10
2026-10-09 • via Nuitee
G
Guadalupe • couple • ar
9
2026-10-07 • via Nuitee
L
Lee • extended_group • za
1
No daily (Paid) breakfast, Leaking Aircon, Bad service from some staff.
Pros:

Pool

Cons:

Aircon, Wifi, Service

2026-10-07 • via Nuitee
C
Charisse • family_with_children • za
1
Wont stay there again
Cons:

This hotel was shocking, when we arrived our shower and hair dryer wasn't working. I also asked for 2 extra pillows which I'm still waiting for. It stated that breakfast was available daily this was not the case and the lady that made the breakfast was not friendly at all. There needs to be a better note about no alcohol allowed on the premises, it would be nice to be able to bring your own drinks so that you can actually enjoy the pool and outdoor lounge area. Then just down the road was the Route 66 bar, music blaring until 2am in the morning! We also only had beds made on 2 mornings, last day no beds were made and toilet paper wasn't replaced. No one can speak English. Not happy about this hotel.

2026-10-07 • via Nuitee
G
Gaona • couple • co
10
2026-09-19 • via Nuitee
F
Flore • couple • be
7
Pratique pour trajet aéroport et très abordable
Pros:

Emplacement pratique pour accès vers l’aéroport

Cons:

Assez vétuste, le nettoyage/ usure peut être amélioré.

2026-09-19 • via Nuitee
D
Diana • solo_traveller • co
9
Pros:

La atención del.personal,Muy servicial.

2026-09-17 • via Nuitee
H
Hernandez • solo_traveller • mx
10
Todo muy bien
Pros:

La habitación muy cómoda tod muy lindo y limpio solo me falto experimentar la piscina pero de ahí todo bien

2026-09-14 • via Nuitee
H
Hana • couple • fr
9
Séjour sympathique à Cancun
Pros:

Sa petite piscine très agréable
Sa literie confortable
Sa réception et le personnel disponible 24h/24

Cons:

Petit déjeuner qui pourrait être un peu diversifié

2026-09-12 • via Nuitee
K
Kym • solo_traveller • tt
8
Not major issues
Pros:

The location in the city is great and the room is spacious. So is the bathroom. The courtyard is very nice with a small pool. The staff was very professional and quite patient (especially as I did not speak Spanish much).
The housekeeper was really wonderful and diligent.

Cons:

The couch. It was a low leather couch that was ripped. It definitely should be replaced.
(This other is not necessarily a dislike, but a beware cause it was unexpected. In many of the establishments in Cancun - public facilities included- toilet paper does not go into the toilet. It will immediately clog the toilet. So be prepared).

2026-09-08 • via Nuitee
C
camilo • solo_traveller • co
10
Buen servicio calidad precio
Pros:

Excelente servicio en recepción el señor, muy amable el sitio el ambiente muy bueno

Cons:

Quizás un poco el olor en la habitación cuando ingrese algo húmedo

2026-09-03 • via Nuitee
S
Sergio • couple • es
9
Muy buen hotel, instalaciones con encanto, habitaciones amplias.
Pros:

Hotel con encanto, habitaciones grandes

2026-08-30 • via Nuitee
Y
Younes • couple • fr
7
Bien , rapport qualité / prix intéressant
Pros:

J’ai passé seulement une nuit là-bas durant une escale donc c’était très rapide et je n’ai utilisé aucun équipements ou services de l’hôtel à part mon lit , la tv , la douche … mais les 3 était plutôt bien , la smart tv connectée ( donc netflix etc ) était très grande et bien orientée donc top . L’espace piscine qui se trouve au milieu de l’hôtel avait l’air simpa et jolie .

Cons:

Alors … la porte d’entrée qui ne ferme pas , je sais que pour des gens sa peut être rédhibitoire . La clef tourne dans le vide la porte et toute abîmé clairement j’espère que c’est en cours de réparation . Une serviette de douche sale avec tache rouge dessus ….

2026-08-25 • via Nuitee
H
Hamid Belmekki • solo_traveller • fr
10
bon hotel
Pros:

tres bon hotel comfortable bien situé

Cons:

le bruit venanrvdu bar a côté le soir

2026-08-23 • via Nuitee
E
elisa • couple • it
10
2026-08-23 • via Nuitee