Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Family rooms
Garden
Laundry
Airport shuttle
See all facilities

Review Highlights

Pros:
Great service
Good location
Spacious rooms
Cons:
Beach cleanliness
Basic breakfast
Extra charge for beach towels

Categories

Cleanliness
8.14
Rooms were very clean, but some issues noted with beach cleanliness.
Service
9.11
Staff were praised for their helpfulness and service.
Location
9.15
Well-located near main attractions and restaurants.
Room Quality
8.6
Rooms were spacious and well-equipped.
Amenities
8.13
Some amenities like the beach and breakfast were lacking.
Value for Money
8.59
Generally good value, but some charges felt excessive.
Food and Beverage
7.64
Breakfast options were basic and lacking.
Overall Experience
8.61
Overall enjoyable stay with a couple of drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 14:29

Property Description

Luxurious Amenities

The Playa Palms Beach Hotel offers a luxurious experience with its outdoor pool, private beach area, and stunning views of the sea. The hotel is conveniently located near the vibrant 5th Avenue, providing easy access to cafeterias, shops, and nightclubs.

Comfortable Accommodations

All units at the hotel are air-conditioned and feature a seating and/or dining area, along with a flat-screen TV. Some units even come with a kitchen equipped with a toaster. Guests can relax on their balcony or hammocks while enjoying partial sea or garden views.

Convenience at Your Fingertips

Guests can enjoy free WiFi throughout the property and have the option to indulge in spa services. Additionally, a tour desk is available for assistance with planning activities. Don't miss the chance to experience all this and more at Playa Palms Beach Hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.5
Based on 647 reviews
Cleanliness: 8.14
Service: 9.11
Location: 9.15
Room Quality: 8.6
Amenities: 8.13
Value for Money: 8.59
Food and Beverage: 7.64
Overall Experience: 8.61
O
OSCAR Mor • solo_traveller • mx
1
2026-07-09 • via Nuitee
J
Junior • solo_traveller • br
5
Pros:

Funcionários

Cons:

Qualidade das instalações

2026-07-02 • via Nuitee
A
Aracely • extended_group • us
10
Comodidad, seguridad y amabilidad
Pros:

La habitación muy limpia y el personal es muy amable cualquier cosa que necesite siempre me ayudaron y estuvieron al pendiente que mi estancia fuera cómoda .. muy recomendado

Cons:

Que solo tiene un solo baño

2026-06-29 • via Nuitee
E
Elsa • family_with_children • fr
7
Moyen
Pros:

La chambre était joliment décorée et fonctionnelle. Terrasse agréable et plutôt spacieuse. L'hôtel est joli avec plein de plantes. La piscine est sympa.

Cons:

Le sol de la chambre était assez sale. Il y avait de l'eau par terre. Une grande bâche bleue se trouvait juste devant une des fenêtres de la chambre. Et il n'y a pas eut d'eau chaude durant tout le séjour.
Malheureusement, et ceci n'a rien à voir avec l'hôtel, mais nous n'avons pas pu profiter de la petite plage devant l'hôtel car il y avait des tonnes de sargasses et l'odeur était difficilement supportable ... même de notre terrasse, il était difficile de rester dehors.

2026-06-26 • via Nuitee
R
Raquel • solo_traveller • mx
9
Pros:

Un hotel que superó mis expectativas, muy limpio, cómodo, el personal atento y una ubicación muy céntrica, había leído comentarios de que está cerca de antros y que el ruido era molesto, en lo personal no hubo molestia de ningún tipo.

Cons:

Si vas para descanso (solo en camastros) es fenomenal, ya que no tiene acceso a la playa, el hotel se encuentra en área de rocas y embarcadero, pero aún con eso, yo volvería.

2026-06-16 • via Nuitee
C
Cicuamia • couple • co
8
2026-06-14 • via Nuitee
I
Ibargurengoitia • solo_traveller • es
9
Playa del Carmen
Pros:

La habitacion muy bonita la hubicación del hotel tambien es genial, a dos pasos de la 5 avenida.

Cons:

El Sargazo que fastidiaba el acceso a la playa y el mal olor que desprende. Pero bueno, no es culpa del hotel, es la Naturaleza en estado puro.

2026-06-13 • via Nuitee
P
PascalH65 • couple • ch
5
2026-06-10 • via Nuitee
A
Amandine • family_with_children • fr
10
Super
Pros:

Tout était super !!! Je recommande c’est magnifique.

Cons:

Rien

2026-06-10 • via Nuitee
B
bob • couple • us
7
Place nice clean has know beach the smell is nothing like you have ever smelled everyday pool not to clean
Pros:

Clean nice looking small hotel

Cons:

Nice looking stairs room Mexican theme

2026-06-02 • via Nuitee
J
Jennifer • solo_traveller • au
3
2026-05-28 • via Nuitee
M
Margaux • couple • fr
8
Super séjour au playa palms beach!
Pros:

Nous avons passé un super séjour dans cet hôtel, la chambre était spacieuse avec un grand dressing, de quoi cuisiner un minimum, au moins pour le petit déjeuner. Il y avait une fontaine à eau minérale dans la chambre gratuite et un sèche cheveux ! La chambre est nettoyée tous les jours et des serviettes de bain pour la plage à disposition. Le personnel très agréable, mention spéciale au gardien de nuit trop rigolo.

On peut également noter le calme du lieu malgré la proximité avec les différents bars de nuits. Ainsi que la localisation à deux pas de la cinquième avenue très fréquentée.

Cons:

Le seul bémol était l’accès plage super mignon mais rempli de sargasses qui n’étaient pas retirées donc avec la chaleur et l’humidité il y avait une forte odeur assez nauséabonde.

2026-05-25 • via Nuitee
L
Lyle • couple • us
7
Great location
Pros:

Ocean view

Cons:

Could stand a small update

2026-05-22 • via Nuitee
K
Katherine • solo_traveller • ca
7
It was nice
Pros:

my room was nice and comfortable and I enjoyed it's Mexican authenticity. The pool was always a comfortable temperature. It was quite good proximity to 5th ave

Cons:

the beach was not swimmable at all. There is a strong dead fish smell especially in the mornings

2026-05-21 • via Nuitee
M
Mari • solo_traveller • ca
8
2026-05-20 • via Nuitee
I
ivan • solo_traveller • us
6
Cons:

Sargassum smell

2026-05-13 • via Nuitee
G
Georgia • couple • gb
9
Great Hotel with good location to shops and restaurants
Pros:

Great location - right next to 5th Avenue shops but not too close that you hear loud noises ect at night! lovely little private beach and the room was clean and well presented.

2026-05-10 • via Nuitee
S
Susan • couple • us
10
Would definitely stay here again
Pros:

The grounds were beautiful and lush.

Cons:

Not so much of a beach entry and sargassum.

2026-05-05 • via Nuitee
S
Sameeksha • couple • ca
9
2026-05-03 • via Nuitee
M
Marivic • family_with_children • ca
10
It was a great stay and I enjoyed with the family 💕
2026-05-02 • via Nuitee