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Facilities
Property facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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Air conditioning
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Swimming pool
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24-hour front desk
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Family rooms
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Garden
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Laundry
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Airport shuttle
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Safety deposit box
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Tour desk
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Soundproof rooms
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Outdoor pool
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Daily housekeeping
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Designated smoking area
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Airport shuttle (additional charge)
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Shuttle service (additional charge)
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Beachfront
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Pool with view
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Private beach area
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Sun loungers or beach chairs
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Wine/champagne
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Sun umbrellas
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Airport drop off
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Airport pick up
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Fruits
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Beach
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Mobile app for room service
Review Highlights
Categories
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Property Description
Luxurious Amenities
The Playa Palms Beach Hotel offers a luxurious experience with its outdoor pool, private beach area, and stunning views of the sea. The hotel is conveniently located near the vibrant 5th Avenue, providing easy access to cafeterias, shops, and nightclubs.
Comfortable Accommodations
All units at the hotel are air-conditioned and feature a seating and/or dining area, along with a flat-screen TV. Some units even come with a kitchen equipped with a toaster. Guests can relax on their balcony or hammocks while enjoying partial sea or garden views.
Convenience at Your Fingertips
Guests can enjoy free WiFi throughout the property and have the option to indulge in spa services. Additionally, a tour desk is available for assistance with planning activities. Don't miss the chance to experience all this and more at Playa Palms Beach Hotel.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Location
Guest Reviews
The beach no longer exists. Only a tide pool of sargasso.
The room was spacious and spotless and the bed was really comfortable!
The place had a horrible smell! So bad that I couldn't bear sitting out on the balcony for the whole trip. I wonder whether it was a seaweed problem or the certain time of year but other hotels didn't have this problem and there was no communication regarding it from the staff.
Right by the centre of town and a nice view from the room. Well equiped studio with fridge.
Bad smell from the algues as soon as you go outside
Ubicación y que era un apartamento. Vistas al mar que no pudimos disfrutar mucho. Buena atención del personal muy amable
Había un olor horrible a podrido. Entiendo que no era propio del hotel pero olía así en todo el recinto y no podíamos ni salir al balcón a disfrutar de las vistas. No tenían restauranción.
La cama muy comoda
Olia mal por el sargazo
Quartos
Nao tem café da manhã
The hotel is absolutely beautiful, it’s a true paradise. The staff are incredibly friendly, the food is delicious, and the housekeeping team take great care and pride in keeping the rooms spotless.
The only “downside” is that the hotel doesn’t have a proper beach. There is a small sandy area close to the sea, but getting into the water can be quite difficult. It would be great if the hotel could build some sort of jetty or platform to make it easier and more comfortable for guests to access the sea.
La recamara es excelente, muy cómoda la cama, tiene sistema de extracción en el baño lo que evita malos olores, esta muy bien equipada la cocina, y en general bonita y super comoda la recamara, la ubicación es muy buena, a unos cuantos pasos de la quinta avenida, me guardaron el equipaje aunque como tal no es un servicio que ofrecen
Si quieres reservar el hotel por la vista y la playa este no es tu hotel, las habitaciones dan mas bien a los cuartos de enfrente, la piscina es pequeña y el área para estar enfrente del mar también es pequeña, no habia gente y por eso no estuvo mal, pero yo creo que con un poco de ocupacion si debe ser un poco incomodo.
Personale gentile e disponibile! L’hotel è piccolo ma piuttosto accogliente. Attaccato alla via principale dei locali e dei negozi; nonostante questo, si trova in una posizione tale che non si sentono rumori da fuori ed è perfetto.
Nulla
Limpio y habitaciones amplias
6 cuadras de la plaza
Loved the hammock right outside the sliding door. The beds were comfortable. Walking distance to the main walking area with restaurants with a longer walk to the Cozumel ferry but very doable.
Hammock and nothing else
The door didn’t lock, so naturally the solution was to move me to a worse room.
The new room came with filthy, stained curtains, a fridge that sounded like a tractor on a quiet harvest day, and half-drunk sodas left behind by previous guests. And because apparently that wasn’t enough, a family of raccoons regularly visited the balcony, meaning keeping the door open was not exactly an option.
As for communication, accountability, and responsiveness from reception — those seem to be available only in theory. Overall, an impressive combination of poor maintenance, questionable cleanliness, and complete indifference. A truly memorable stay, just not for the reasons you’d hope.
La habitacion tenia todo para pasar una estancia agradable en todas las areas , la recamara muy comoda y amplia , la cocina con todo lo necesario para ir en familia y super limpio todo el lugar!!
Que no tiene estacionamiento , y hay que agregar $120 pesos x cada dia de parquimetro los dias que estes hospedado .
The property is situated on the beach and the particular unit seemed far enough away from the nearby nightlife so that you could hear the waves and surf at night. There are neighboring restaurants and fishing boats where you can go out, catch a fish, and come back to have it prepared and eaten right on the beach. Fantastic.
El personal muy amable Alfredo el q nos recibió muy atento y amable
Todo muy bien
TOUT ! l’hôtel est super bien situé, à quelques pas de l'avenue centrale de Playa Del Carmen. la chambre à 2 était parfaite, donnant sur la cour, au calme! ménage fait tous les jour, mise à dispo d'une fontaine d'eau de source était un vrai plus. et les serviettes de piscine/plage à volonté (on pouvait sortir avec de l’hôtel pour se rendre à la plage la plus proche - Mamita's Beach ~magnifique à 10min à pieds). La piscine de l'hotel très propre aussi. on a vraiment passé un super séjour. et grâce aux personnes de l’accueil, on a réservé via l’hôtel une excursion catamaran pour Isla Mojeres ! je recommande vraiment!
je mets une note de 9 pour la plage de l’hôtel, c'est plus pour se relaxer sur le transat que pour se baigner. sinon, le reste était parfait
Ubicación y limpieza
Nada malo que agregar
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