Hotel Riu Plaza Chicago

Hotels
•
RIU Hotels
9.2 (7541 reviews)
150 East Ontario Street, Chicago, Illinois, 60611 , Chicago , US
1-312-3633480

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Facilities

Free breakfast
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Elevator
Free breakfast
Multilingual staff
Smoke-free property
Snack bar/deli
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Cleanliness issues
Poor breakfast quality
Limited amenities

Categories

Cleanliness
8.6
Some reviews mentioned issues with cleanliness, affecting the overall sentiment.
Service
9.98
Many reviews highlighted friendly and helpful staff.
Location
9.61
Consistently praised as excellent with close proximity to attractions.
Room Quality
9.56
Guests appreciated the thoughtful room design and comfort.
Amenities
8.59
Some amenities fell short, such as gym and pool offerings.
Value for Money
9.05
While some guests felt it could be improved, many considered it reasonable for the location.
Food and Beverage
8.6
Breakfast quality varied significantly noted by some guests.
Overall Experience
9.57
Overall, guests enjoyed their stay with several highlights.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:49

Property Description

Luxurious Amenities and Services
Indulge in the 24-hour fitness center, complimentary Wi-Fi, and concierge services at Hotel Riu Plaza Chicago.

Dining and Bar Options
Savor delicious meals at the on-site restaurant, grab a snack at the snack bar/deli, and unwind with drinks at the 2 bars/lounges.

Convenient Location
Located steps away from Michigan Avenue and a short walk from Chicago Riverwalk, Hotel Riu Plaza Chicago offers easy access to popular attractions.

Experience elegance and convenience at Hotel Riu Plaza Chicago, book your stay now!

Important information:

Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and concierge services.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • General

    Professional property host/manager

Location

Guest Reviews

9.2
Based on 7541 reviews
Cleanliness: 8.6
Service: 9.98
Location: 9.61
Room Quality: 9.56
Amenities: 8.59
Value for Money: 9.05
Food and Beverage: 8.6
Overall Experience: 9.57
J
Josep Maria • couple • es
10
2026-07-26 • via Nuitee
N
Nancy • couple • us
10
2026-07-25 • via Nuitee
S
SAIOA • solo_traveller • es
10
Ubicación y servicio
Pros:

Ubicación perfecta, desayunos impresionantes y el personal encantador y bien coordinado

Cons:

Nada. Sólo el precio, pero es Usa

2026-07-25 • via Nuitee
J
Jimmy • solo_traveller • us
9
2026-07-25 • via Nuitee
C
Cor • family_with_children • nl
10
Voortreffelijk hotel
Pros:

Super net hotel. Goede bediening embleem zeer goed ontbijt

2026-07-25 • via Nuitee
M
MARIA DEL CARMEN • couple • us
10
2026-07-25 • via Nuitee
J
Janet • couple • us
9
Pros:

The location, comfort and cleanliness.

Cons:

The breakfast room is extremely noisy.

2026-07-25 • via Nuitee
J
Jeff • solo_traveller • us
8
Pros:

Very nice room. Bed and shower were excellent.

Cons:

A little disappointed in the breakfast buffet and quality of drinks at the rooftop bar.

2026-07-25 • via Nuitee
L
lucasalvim • couple • br
9
2026-07-24 • via Nuitee
B
Brooke • couple • au
7
Pros:

The location was amazing

Cons:

The check-in staff - they were rude and quite obnoxious refusing to allow me to amend the booked dates and charging me in full for no reason. It was not explained that the reservations team were not available to assist as it was a Saturday - thereby wasting 1 hour of our time after a very long flight before checking us in.

2026-07-24 • via Nuitee
T
Tadhg • couple • ie
10
2026-07-24 • via Nuitee
J
Jason • couple • ca
10
It was excellent.
Pros:

Close to everything.

Cons:

No swimming pool.

2026-07-24 • via Nuitee
J
Jonathan • couple • us
1
Terrible. Wouldn’t waste my money again.
Pros:

Location

Cons:

Rude staff. Uncomfortable bed. Not able to get my room until an hour after check in.

2026-07-24 • via Nuitee
A
Andreas • extended_group • de
10
Sehr schönes Hotel in zentraler Lage
Pros:

Sehr schönes Hotel in zentraler Lage. Man kann alle Sehenswürdigkeiten zu Fuß erkunden. Unser Zimmer war sehr groß und modern eingerichtet, und das Frühstück mit einer großen Auswahl war sehr gut

2026-07-24 • via Nuitee
D
David • solo_traveller • us
1
Pros:

Nothing

Cons:

Every thing

2026-07-24 • via Nuitee
A
Andrea • family_with_children • de
3
Pros:

Größe des Zimmers. Frühstück.

Cons:

Personal unfreundlich. Zimmer dreckig.

2026-07-24 • via Nuitee
R
Rob • extended_group • be
8
Goed
Pros:

De locatie

2026-07-24 • via Nuitee
S
Stephen • couple • us
10
Pros:

Excellent Hotel & Outstanding staff.

Cons:

Distance from McCormick Convention Center

2026-07-24 • via Nuitee
D
Dawn • couple • us
9
Would stay again!
Pros:

The breakfast buffet was perfection! And the location made everything walkable.

Cons:

The gym was nice but a tight fit! The bar prices were on the high side, even for a downtown Chicago hotel.

2026-07-23 • via Nuitee
N
najla • couple • fr
6
Pros:

L’emplacement et la propreté

Cons:

Le petit déjeuner pas top !
Le personnel quand on leur demande d’imprimer un papier en couleur pour un entretien et qu’il dise on a que noir et blanc pour un 4 étoiles !!!! lol

2026-07-23 • via Nuitee