Hotel Riu Plaza Chicago

Hotels
•
RIU Hotels
9.2 (7541 reviews)
150 East Ontario Street, Chicago, Illinois, 60611 , Chicago , US
1-312-3633480

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Facilities

Free breakfast
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Elevator
Free breakfast
Multilingual staff
Smoke-free property
Snack bar/deli
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Cleanliness issues
Poor breakfast quality
Limited amenities

Categories

Cleanliness
8.6
Some reviews mentioned issues with cleanliness, affecting the overall sentiment.
Service
9.98
Many reviews highlighted friendly and helpful staff.
Location
9.61
Consistently praised as excellent with close proximity to attractions.
Room Quality
9.56
Guests appreciated the thoughtful room design and comfort.
Amenities
8.59
Some amenities fell short, such as gym and pool offerings.
Value for Money
9.05
While some guests felt it could be improved, many considered it reasonable for the location.
Food and Beverage
8.6
Breakfast quality varied significantly noted by some guests.
Overall Experience
9.57
Overall, guests enjoyed their stay with several highlights.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:49

Property Description

Luxurious Amenities and Services
Indulge in the 24-hour fitness center, complimentary Wi-Fi, and concierge services at Hotel Riu Plaza Chicago.

Dining and Bar Options
Savor delicious meals at the on-site restaurant, grab a snack at the snack bar/deli, and unwind with drinks at the 2 bars/lounges.

Convenient Location
Located steps away from Michigan Avenue and a short walk from Chicago Riverwalk, Hotel Riu Plaza Chicago offers easy access to popular attractions.

Experience elegance and convenience at Hotel Riu Plaza Chicago, book your stay now!

Important information:

Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and concierge services.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • General

    Professional property host/manager

Location

Guest Reviews

9.2
Based on 7541 reviews
Cleanliness: 8.6
Service: 9.98
Location: 9.61
Room Quality: 9.56
Amenities: 8.59
Value for Money: 9.05
Food and Beverage: 8.6
Overall Experience: 9.57
E
Eulalia • solo_traveller • es
9
2026-05-30 • via Nuitee
A
Andrew • extended_group • au
9
Great location
Pros:

The location was fantastic and the rooftop bar was spectacular.

Cons:

All was good.

2026-05-30 • via Nuitee
C
Cari • couple • es
9
Un hotel estupendo en el centro de Chicago
Pros:

Todo, ubicación, limpieza, desayuno, cocktail en el rooftop

Cons:

Todo estupendo

2026-05-30 • via Nuitee
A
Alain • couple • nl
9
2026-05-30 • via Nuitee
C
Chris • solo_traveller • au
10
Perfect stay with a perfect breakfast
Pros:

Perfect position right on the Golden Mile, a stones throw from Michigan Ave. Added bonus…..a breakfast buffet to die for!

2026-05-30 • via Nuitee
D
Duc Huy • solo_traveller • us
10
2026-05-30 • via Nuitee
M
Massimo • couple • it
9
A good place where stay!
Pros:

All perfect!

2026-05-30 • via Nuitee
D
Danise Joy • couple • us
8
2026-05-30 • via Nuitee
P
Polina • family_with_children • us
10
2026-05-30 • via Nuitee
L
Latoya • couple • us
10
2026-05-29 • via Nuitee
U
Ulises • couple • us
10
2026-05-29 • via Nuitee
A
ADAM • couple • us
10
2026-05-29 • via Nuitee
N
NÉSTOR • couple • co
9
Excelente experiencia
Pros:

El desayuno muy completo y variado, el personal de servicio muy atento, habitaciones amplias. Terminamos nuestra estadía con un coctel en el precioso rooftop del hotel.

Cons:

Pueden tener mas variedad de almohadas. No nos habían informado que se debía dejar un depósito al ingreso.

2026-05-29 • via Nuitee
E
Evren • couple • tr
9
Pros:

Konumu çok iyiydi çok temizdi odalar çok konforluydu

Cons:

Banyodaki muslukların kullanımında zorlandık

2026-05-29 • via Nuitee
M
Meriam • family_with_children • us
9
2026-05-29 • via Nuitee
M
Maximilien • couple • fr
10
2026-05-29 • via Nuitee
M
Magali • family_with_children • us
10
My stay was comfortable
Pros:

Location was great, able to walk everywhere within distance. Breakfast was amazing plenty to choose from and staff was always helpful.

Cons:

I liked everything!

2026-05-29 • via Nuitee
V
violeta • family_with_children • us
10
Exceeded expectation, for a better price compared to similar hotels in the area
Pros:

Great location downtown Chicago, parking was very expensive, with minimal discount from the hotel (55$ from 60 regular rate), but very easy to access using the hotel instructions
Breakfast was amazing, and very well organized in a huge dining hall
room and bathroom were recently updated, the linen was clean and crisp; 2 bottles of complimentary water

Cons:

free parking!

2026-05-29 • via Nuitee
A
Ana • couple • us
10
Pros:

The location and staff was great. Clean room and area. Roof top was beautiful, great drinks and food.

Cons:

No parking or valet available.

2026-05-29 • via Nuitee
M
Martha • couple • us
10
Pros:

Location and service

2026-05-29 • via Nuitee