The Star Grand Brisbane

Hotels
9 (1700 reviews)
33 William Street , Brisbane , au

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Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Soundproof rooms
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Review Highlights

Pros:
Location
Modern rooms
Clean property
Cons:
Staff friendliness varies
Issues with food pricing
Concerns about luggage handling

Categories

Cleanliness
8.5
Some concerns about cleanliness were mentioned, but overall positive remarks about the property.
Service
9
Mixed reviews regarding staff friendliness, affecting the overall service sentiment.
Location
10
Multiple reviews praised the hotel's location as a major highlight.
Room Quality
9.5
Modern and clean rooms were frequently mentioned, contributing to high satisfaction.
Amenities
9
Amenities received positive feedback, but some issues were reported in specific areas.
Value for Money
8.5
Value perception varied, especially regarding food and drink pricing.
Food and Beverage
8
Some negative comments regarding the dining experience during the holiday period.
Overall Experience
9.5
Overall positive experiences highlighted, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:15

Property Description

Luxurious Accommodation
Indulge in 5-star comfort with a garden view, private parking, and attentive concierge service.

Gourmet Dining Options
Enjoy exquisite meals at the on-site restaurant and unwind with drinks at the stylish bar.

Convenient Location
Explore Brisbane's top attractions like Queen Street Mall and City Botanical Gardens, all within reach.

Experience luxury and convenience at The Star Grand Brisbane. Book your stay now for a memorable getaway.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 1700 reviews
Cleanliness: 8.5
Service: 9
Location: 10
Room Quality: 9.5
Amenities: 9
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 9.5
A
Aleni Bastine • solo_traveller • au
10
Pros:

To keep short and not a novel. It was amazing.

Cons:

Hmm I'll get back to you that... Haven't come across anything i didn't like.

2026-06-19 • via Nuitee
L
LI-CHUN • extended_group • au
10
Excellent place to stay
Pros:

The clearness, service and location was so good.
The staff members were friendly and helpful.

Cons:

Love everything

2026-06-18 • via Nuitee
M
Murray Browne • solo_traveller • nz
8
2026-06-17 • via Nuitee
W
William • couple • au
10
Unbelievable best hotel in Brisbane little bit expensive but worth it definitely staying here again 10/10
2026-06-16 • via Nuitee
C
Cheryl • solo_traveller • au
10
2026-06-16 • via Nuitee
S
Sheppard • couple • au
10
2026-06-14 • via Nuitee
J
Juergen & Maria • solo_traveller • au
10
Thank you to Zara on front desk
Pros:

Everything

Cons:

All good

2026-06-13 • via Nuitee
A
Ashleigh • family_with_children • au
9
2026-06-12 • via Nuitee
G
Gwen • couple • au
10
2026-06-12 • via Nuitee
R
Rafe • family_with_children • au
9
2026-06-12 • via Nuitee
R
Ron • couple • au
6
Pros:

View

Cons:

Lack of light in the main room.Unfortunately there was no signs saying star car park entrance closed ( due to an incident) plus the marathon in the area,we drove for 2 plus hours before we decided to go into a nearby car park that time was spent going round n round the city trying to get into the casino car park.We planned on spending a few hours at the pokies before checking in at 15.00 pm.But only arrived around 2.30 pm. So it was a little disappointing.

2026-06-10 • via Nuitee
M
Marilyn • couple • au
10
Excellent! Loved the welcome complimentary snacks and drinks in the room
Pros:

Staff and beautiful room

Cons:

NO music or entertainment in the bars and restaurants…particularly on a Sunday night

2026-06-09 • via Nuitee
K
Katherine • couple • au
10
Luxurious, the best way to start a holiday
Pros:

We loved everything!

2026-06-09 • via Nuitee
G
Graham • couple • au
9
2026-06-08 • via Nuitee
J
Janine • couple • au
10
2026-06-07 • via Nuitee
K
Kwai Wah • couple • my
8
Locati
Pros:

I upgraded to a room with river view and had an accessible room. View was great. Mattress was great. The french restaurant on level 4 was great. View from Sky deck was great

Cons:

The life controls does not work well. You press the level and it disappears after a while. It happens to everyone I met on the lift. All the lights in the room are controlled with one master switch. Hence no chance of a small reading light in the room.

2026-06-07 • via Nuitee
P
Phatb9 • solo_traveller • au
10
2026-06-07 • via Nuitee
C
Carolyn • couple • au
10
2026-06-07 • via Nuitee
B
Bernard • couple • au
7
2026-06-07 • via Nuitee
M
Michalis • solo_traveller • gb
10
2026-05-29 • via Nuitee