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Facilities
Property facilities
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Luggage storage
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Non-smoking throughout
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Concierge service
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Wheelchair accessible
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Evening entertainment
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Lower bathroom sink
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Emergency cord in bathroom
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Outdoor furniture
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Mobile app for room service
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Broadcast Live sport events
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Internet access
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Housekeeping on request
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Concerts/live shows
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Private picnics
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Wine release events
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Reception hall
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Japanese garden
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Covered parking
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Casino nearby
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Vegetarian menu options available
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Bulk dispenser for toiletries
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Indulge in 5-star comfort with a garden view, private parking, and attentive concierge service.
Gourmet Dining Options
Enjoy exquisite meals at the on-site restaurant and unwind with drinks at the stylish bar.
Convenient Location
Explore Brisbane's top attractions like Queen Street Mall and City Botanical Gardens, all within reach.
Experience luxury and convenience at The Star Grand Brisbane. Book your stay now for a memorable getaway.
This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Location
Guest Reviews
Sauna, pool, view
Nothing
The staff were amazing, went the extra mile to assist us.
Some of the amenities were not operating and also so many restaurants not open.
Clean
close to everything
Beautiful property and location
Staff were a little stand offish and price was excessive
Great space, maddening details
The suite itself is genuinely impressive, beautiful fixtures and fittings, a massive bathroom, a lovely bedroom, very comfortable bed and lounge that all feel very high end. I have been lucky enough to stay in some excellent hotels all over the world and this was up there with the best. The bar area is a real highlight, especially the hot and cold tap which is a great touch. The master kill switch next to the bed is genius, all hotels should have one! The controls were very easy to use but could have done with a few more options. Shower was awesome. Room service food was excellent but very limited menu.
Maybe small points but such a shame they spent all that money and didnt get the practical details right. No usable drawers. Anywhere in the suite, not in the bedroom, bathroom, or in the massive dressing room. No desk or dressing table either. Very lilmited hanging space, so we ended up living out of our suitcase the whole time, which in a suite this size is a really strange call.
The bathroom had single-ply toilet paper, one spare roll, and no toilet brush. How exactly are you supposed to clean the toilet! The toilet sits right next to the bed, the big impressive sliding doors into the bathroom don't lock and neither does the glass toilet door, which also does absolutely nothing for sound insulation. If they had just swapped the shower cubicle with the toilet it would have been heaps better. Bath sheets would have been more luxurious than bath towels - just saying!
Air con in the bedroom and lounge had to be set the same, not ideal when they're separate rooms. The sofa was uncomfortable without piling half the bed pillows on it. Lighting was either soft or bright with no way to turn individual lights on or off independently.
Sound proofing from outside is actually good, until there's an event on and you can hear the bass thumping right through the room. The corridor is a different story, every door opening and closing is clearly audible, but it wasn't that busy so bearable. House keeping was generally good only one day it was very sloppy. The carpet is very loud! Room service menu was very very limited. Never seen anything like it in all my travels. However, the food we ordered was great and mainly arrived piping hot except one breakfast.
We had a fantastic stay. The location was absolutely amazing — close to everything and very convenient. The hotel itself was nice, clean, and well maintained, which made the whole experience really comfortable and relaxing. Staff were friendly, and overall it was a great place to stay. Would definitely come back again.
The only downside was the shower pressure — it was honestly terrible. Everything else was great though.
Everything
Late to be checked in (1545h) and no compensation for having to wait for a room we paid for from 1500h.
Great location , excellent staff
Everything
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