The Star Grand Brisbane

Hotels
9 (1830 reviews)
33 William Street , Brisbane , AU

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location and river/city views
Very clean and well-maintained rooms
Friendly, attentive staff and strong service overall
Luxurious, comfortable rooms and suites (including penthouse upgrade)
Good amenities: pool, sauna, gym, skydeck, complimentary minibar
Convenient access to ferry terminal/Queen St Mall
Cons:
Breakfast/F&B needs improvement; breakfast area lacking charm
Road noise from main river-facing artery; needs better soundproofing
Incident with fire alarm and lack of staff communication during the alarm
Bathroom lighting inadequate for makeup/hair; minibar/fridge not cold enough
Hotel layout/navigation can be confusing for some guests

Categories

Cleanliness
9.5
Multiple guests describe the rooms and suites as clean and immaculate; repeated praise for cleanliness across reviews.
Service
9.1
Staff frequently praised as exceptional, friendly and attentive; one notable service lapse (fire-alarm communication) reduces the score slightly.
Location
9.3
Many reviewers call the location excellent/perfect with great river and city views and easy access to attractions; one strong complaint about road noise/soundproofing lowers the score a bit.
Room Quality
9.2
Rooms and suites repeatedly described as beautiful, luxurious, spacious and comfortable (including penthouse/premium upgrades); minor issues reported with bathroom lighting and minibar temperature.
Amenities
9.1
Pool, sauna, gym, skydeck and complimentary minibar/automated in-suite features are frequently praised; generally described as well maintained.
Value for Money
8.8
Not widely discussed explicitly but upgrades and high satisfaction imply strong value; score adjusted slightly to reflect limited direct commentary and to balance the overall rating.
Food and Beverage
8
Several comments flag breakfast as needing improvement and the breakfast area as lacking charm, which lowers this category despite a generally positive hotel experience.
Overall Experience
9
Majority of reviews describe an outstanding, memorable stay with luxury, excellent staff and great views; minor operational issues (breakfast, noise, alarm communication) are noted but do not dominate the overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:34

Property Description

Luxurious Accommodation
Indulge in 5-star comfort with a garden view, private parking, and attentive concierge service.

Gourmet Dining Options
Enjoy exquisite meals at the on-site restaurant and unwind with drinks at the stylish bar.

Convenient Location
Explore Brisbane's top attractions like Queen Street Mall and City Botanical Gardens, all within reach.

Experience luxury and convenience at The Star Grand Brisbane. Book your stay now for a memorable getaway.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 1830 reviews
Cleanliness: 9.5
Service: 9.1
Location: 9.3
Room Quality: 9.2
Amenities: 9.1
Value for Money: 8.8
Food and Beverage: 8
Overall Experience: 9
S
Suzanne • couple • au
10
2026-10-31 • via Nuitee
M
Mathew • family_with_children • nz
10
2026-10-31 • via Nuitee
J
John • couple • us
10
The star grand was an excellent hotel find.
Pros:

The location was excellent. The hotel was beautiful, clean and very comfortable. It exceeded our expectations.

Cons:

There isn’t a thing we can think of that we didn’t like.

2026-10-28 • via Nuitee
O
Ollie • couple • au
10
Exceptional luxury, stunning river views and outstanding service — a truly memorable stay.
Pros:

Absolutely fantastic stay from start to finish. The staff were exceptional — incredibly friendly, attentive and always happy to help, making everything effortless. I stayed in a river-view suite, which was beautiful, spacious, immaculate and extremely comfortable, with stunning views. The hotel’s location was excellent, the restaurants were beautiful, and the pool area was fantastic. Everything about the property felt luxurious and well maintained. A genuinely outstanding experience.

Cons:

Honestly, nothing. I couldn’t fault the property or the service. Everything exceeded my expectations.

2026-10-27 • via Nuitee
H
Harpreet • couple • au
1
2026-10-27 • via Nuitee
A
Anna • family_with_children • au
5
2026-10-27 • via Nuitee
M
Margaret • solo_traveller • au
10
Pros:

Everything

Cons:

I like all

2026-10-27 • via Nuitee
J
Josephine • extended_group • au
7
Cosy and clean
Pros:

Facilities, room size, comfort and cleanliness

Cons:

Breakfast needs improvement!

2026-10-27 • via Nuitee
A
Alysha • couple • au
10
Pros:

The pool and sauna

Cons:

I liked everything

2026-10-25 • via Nuitee
B
Brad • couple • au
10
2026-10-25 • via Nuitee
R
Robert • couple • au
10
Magnificent
Pros:

Beautiful rooms and the outdoor and pool area was gorgeous

Cons:

Nothing loved it all was a great experience

2026-10-24 • via Nuitee
T
Teresa • couple • au
9
Comfortable and luxurious
Pros:

Room was amazing, city views were forever changing and always something to look at.
Location was great for ferry terminal and Queen st Mall.
Particularly loved the bathroom facilities and all the automated features in the suite.
Bed was super comfortable, with a really lovely ambience over all.

Cons:

Lighting in the bathroom was soft and lovely to shower with, however very inadequate for face lighting -makeup and hair preparation.
The "fridge" was not terribly cold and our drinks weren't kept at a pleasant temperature and there were only wine glasses in the room, with the only other glasses being the small bathroom tumblers. (Not ideal for a mixed drink)

2026-10-24 • via Nuitee
J
Joaquim • couple • au
10
2026-10-24 • via Nuitee
C
Chantelle • couple • au
10
Clean, perfect location, enjoyable stay
Pros:

Room was clean and had lots of cool features to make it an enjoyable stay, complimentary mini bar, location was perfect with casino accessible via lift, good view.

Cons:

N/A

2026-10-23 • via Nuitee
A
Anne • couple • au
10
2026-10-23 • via Nuitee
M
Merwil • couple • au
10
2026-10-22 • via Nuitee
C
Craig • solo_traveller • au
10
2026-10-22 • via Nuitee
S
Stuart • couple • au
5
Pros:

At the heart of things.

Cons:

The road noise is unbelievably bad and I would not stay again because of that. Needs serious sound proofing in the side facing the busy main road artery along the river.

2026-10-22 • via Nuitee
J
Jonathon • couple • au
10
2026-10-22 • via Nuitee
C
CAROLINE • couple • fr
8
Sympa
Pros:

L emplacement

Cons:

Le lieu du petit déjeuner sans charme

2026-10-21 • via Nuitee