Hotel Termales del Ruiz

Hotels
9.1 (358 reviews)
Nevado del Ruiz, Parque Nacional Natural los Nevados, Manizales , Manizales , co

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful location
Thermal pools
Delicious food
Cons:
Noise from other guests
Small room size
Issues with cleanliness

Categories

Cleanliness
8.31
Several reviews mentioned cleanliness issues, specifically dirty sheets.
Service
9.78
Guests praised the staff as super kind, friendly, and attentive.
Location
9.32
The location was frequently highlighted as great, particularly for its natural surroundings.
Room Quality
8.27
Rooms were mentioned as small and sometimes uncomfortable.
Amenities
9.3
The thermal pools and nature-based amenities received positive comments, although some improvements were suggested.
Value for Money
9.26
Most reviews suggested a good value, especially given the overall experience.
Food and Beverage
9.31
The food quality was frequently rated highly and recommended.
Overall Experience
9.28
Most guests had a very positive experience, with a few exceptions noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:32

Property Description

Luxurious Accommodations

Hotel Termales del Ruiz offers modern rooms with wood floors and elegant lighting. The ensuite bathrooms feature stylish marble countertops and glass showers, providing a touch of sophistication to your stay. Complemented by complimentary toiletries and cozy bed linen, your comfort is our priority.

Relaxing Amenities

Guests can unwind in the outdoor pool or enjoy free WiFi access throughout the property. The 24-hour reception ensures your needs are met at any time, while the bar offers a perfect spot to socialize. Additionally, take advantage of the ticket service and free parking for a hassle-free experience.

Exciting Activities

Explore the beautiful surroundings with hiking opportunities or indulge in a variety of on-site activities. With La Nubia Airport nearby and Nevado del Ruiz just a short drive away, Hotel Termales del Ruiz offers the perfect blend of convenience and adventure.

Book your stay now at Hotel Termales del Ruiz for an unforgettable experience!

Important information:

Please note there is not public transport access.

MINOR POLICIES
Termales del Ruiz Hotel complies with Law 679 of 2001, and warns the GUEST that sexual exploitation and abuse of minors in the country are punished in accordance with current legal provisions.

EVERY MINOR must provide the following physical, non-virtual documents

Civil Registry and Identity Card regardless of age

CHECK IN OF THE MINOR

**WITHOUT THEIR PARENTS WITH A RELATIVE IN CHARGE, they must present the document that proves their relationship, parental permission signed and authenticated with the identity documents of the 3 people. Father. Mother and Child
***WITH ONE OF THE PARENTS, the signed and authenticated permission of the absent parent or permission issued by the family welfare institute must be accredited.
***SCHOOL, SPORTS, CULTURAL GROUPS They must present a letter from the school or entity that is responsible for the minor signed and authenticated, parental permission signed and authenticated with the identity documents of the 3 people. Father. Mother and Child.

** FOREIGN MINOR WITHOUT PARENTS OR WITH ONE OF THE PARENTS You must provide the permission(s) of the parents with whom you enter the country

Foreigners born abroad physical passport with a stamp of entry to the country less than 90 days old and a document that proves their relationship with their parents

Nationals with dual nationality present both passports, physical stamps in the Colombian passport

Children aged 17 years and below must be accompanied by an adult in each room at all times. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.1
Based on 358 reviews
Cleanliness: 8.31
Service: 9.78
Location: 9.32
Room Quality: 8.27
Amenities: 9.3
Value for Money: 9.26
Food and Beverage: 9.31
Overall Experience: 9.28
C
catirealeman • solo_traveller • de
9
Pros:

Senderos y ubicación

Cons:

Visite el sitio para la observacion de aves. Lamentablemente permitan a los visitantes y huéspedes de acercarse demasiado a los Comedores de Colibri. y dan los feeders en la mano de la gente. Esto espanta los colibris y no permite una buena fotografía de los aves. Hay demasiado gente en la estación de los colibri.

2026-05-30 • via Nuitee
W
William • couple • us
10
Exceeded my expectations. 10/10
2026-05-30 • via Nuitee
S
Sabina • solo_traveller • co
10
2026-05-27 • via Nuitee
R
Ramirez Carvajal • solo_traveller • co
10
Maravilloso
Pros:

El desayuno delicioso un poco de todo excelente presentación la comida y la atención, la ubicación está un poco lejos y el transporte hasta allá es costoso.

Cons:

Me gustaría que tengan servicio de transporte desde Manizales o mínimo desde La Esperanza, desde Manizales una persona que referenció el hotel cobraba 200 mil solo la ida, más caro el transporte que la estadía en el hotel.

2026-05-26 • via Nuitee
J
Jenny • solo_traveller • co
10
Pros:

El sitio y la comida

Cons:

La bulla en la mañana de la salida de las personas del hotel

2026-05-26 • via Nuitee
J
Jose Gabriel • solo_traveller • co
9
2026-05-26 • via Nuitee
N
Natalia • couple • co
10
2026-05-19 • via Nuitee
D
DAVID • couple • co
10
2026-05-19 • via Nuitee
S
Sandra Milena • couple • co
10
Pros:

La atención

Cons:

El estado de la vía destapada

2026-05-19 • via Nuitee
D
David • couple • co
10
Pros:

Todo el staff fue extremadamente amable y servicial, las instalaciones son increíbles, la cabaña es increíble , con una vista impresionante y el suelo climatizado por las aguas termales. Volveríaamos sin pensarlo 2 veces.

2026-05-19 • via Nuitee
E
Edison • solo_traveller • co
10
Excelencia
Pros:

Comida excelente y el servicio prestado por los empleados del hotel.

Cons:

No hay disgustos

2026-05-18 • via Nuitee
C
CHUNGSHU • solo_traveller • tw
9
2026-05-16 • via Nuitee
F
Felipe • extended_group • co
8
Pros:

La atención del personal fue excepcional durante nuestra estadía.
El entorno del hotel es excepcional!!
Una belleza natural...
Las pisscinas termales excelentes

Cons:

El ruido de las habitaciones vecinas es bastante incomodo

2026-05-11 • via Nuitee
T
Tatiana • extended_group • co
10
Lugar tranquilo para conectar con la naturaleza
Pros:

La tranquilidad, la conexión con la naturaleza, la comida espectacular, un lugar único para descansar.

Cons:

Recomendamos un sistema de comunicación en las zonas húmedas para los huéspedes, que permita hacer llamados en caso de emergencia o de atención del restaurante, pero en general todo muy bien.

2026-05-04 • via Nuitee
O
Olivier • couple • fr
9
2026-05-04 • via Nuitee
H
Hugo Alejandro • couple • co
10
Pros:

Las instalaciones son maravillosas y la experiencia con colibríes

2026-05-02 • via Nuitee
J
JORGE EDUARDO • solo_traveller • co
10
Pros:

Excelente lugar muy bonito

2026-05-01 • via Nuitee
C
Cesar • solo_traveller • co
6
Fallas humanas
Pros:

La ubicación

Cons:

Para poder ordenar una bebida es necesario ir a buscar al chico y las chicas de recepción bruscas para decir las cosas

2026-04-30 • via Nuitee
N
Natalia • couple • co
10
Un lugar mágico
Pros:

Excelente me encanto es toda una experiencia

Cons:

No tengo nada negativo que decir

2026-04-30 • via Nuitee
M
María Johanna • couple • co
10
Pros:

Todo

2026-04-30 • via Nuitee