City Express Plus by Marriott Monterrey Centro

Hotels
•
City Express
8.8 (85 reviews)
Melchor Ocampo , Monterrey , mx

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Free
Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable rooms
Cons:
Poor breakfast
Inconsistent cleaning
Parking difficulties

Categories

Cleanliness
8.3
Several mentions of operational deficiencies and lack of cleaning during stay.
Service
9.8
Staff described as very friendly and helpful.
Location
9.8
Hotel is conveniently located.
Room Quality
8.8
Rooms were generally rated positively, but with some operational issues noted.
Amenities
8.3
Parking and breakfast services received mixed feedback.
Value for Money
8.8
Concerns regarding the breakfast offered for included price.
Food and Beverage
7.3
Consistent negative feedback regarding the breakfast quality.
Overall Experience
9.3
General satisfaction despite issues with breakfast and cleaning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:51

Property Description

Prime Location in Monterrey

City Express Plus by Marriott Monterrey Centro, conveniently located in Monterrey's city center, offers air-conditioned rooms with complimentary parking and room service. Explore MARCO Museum Monterrey and Macroplaza just a short distance away. Relax and stay fit at the fitness center, and dine at the on-site restaurant.

Comfortable and Convenient Accommodations

Each guest room features a TV with cable channels, a safety deposit box, and a private bathroom with complimentary toiletries. Stay productive at the desk provided in every room.

Delicious Dining and Exceptional Service

Start your day with a continental breakfast and utilize the 24-hour front desk services in English and Spanish for any assistance. Book your stay at City Express Plus by Marriott Monterrey Centro now and experience a memorable stay in Monterrey.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8.8
Based on 85 reviews
Cleanliness: 8.3
Service: 9.8
Location: 9.8
Room Quality: 8.8
Amenities: 8.3
Value for Money: 8.8
Food and Beverage: 7.3
Overall Experience: 9.3
C
colin • couple • gb
1
Terrible breakfast
Pros:

Absolutely shocking breakfast , no tea , orange juice dispenser not working . Food was very very questionable . Little bit no choice , worst ever and a disgrace really .
Room was fine but no kettle .
Didn’t seem like they were used to foreigners .

Cons:

Food , not very helpful girl at breakfast .

2026-07-01 • via Nuitee
S
Sam A • solo_traveller • us
9
2026-06-30 • via Nuitee
B
Brenda Verónica • solo_traveller • mx
9
2026-06-30 • via Nuitee
J
Juan Martín Tejeda Cavazos • solo_traveller • mx
10
2026-06-12 • via Nuitee
G
Guillermo • solo_traveller • mx
8
2026-06-10 • via Nuitee
M
Miryam D • solo_traveller • mx
10
Pros:

La habitación

2026-05-21 • via Nuitee
M
Miguel Angel • couple • mx
7
2026-05-03 • via Nuitee
C
Cruz Arenas • couple • mx
1
descomfortante
Pros:

El acomodamiento de la temperatura solo eso

Cons:

Sin internet, sin seguimiento del estado de reparación de la falla del internet, los baños del lobby sucios y olor feo, personal sin ética profesional

2026-04-15 • via Nuitee
D
dankha • family_with_children • ca
5
2026-04-03 • via Nuitee
T
Tsamyra • family_with_children • mx
9
2026-03-26 • via Nuitee
R
Rogelio • couple • mx
8
Fue útil para el propósito planeado
Pros:

La ubicación del hotel es buena.
El personal de recepción fue muy atento y considerado; el personal que nos atendió en el comedor fue muy amable y servicial, en especial la Srita. Sara.
El desayuno estuvo bien, a secas.

Cons:

Aunque la habitación está bien, es poco funcional si vas acompañado.
El wifi es malo.
La limpieza de la habitación no fue buena.

2026-03-24 • via Nuitee
J
Jamie • solo_traveller • pa
9
2026-03-16 • via Nuitee
R
Rivera • couple • mx
10
Excelente
Pros:

Ubicación y trató del. Personal

Cons:

Todo bien

2026-03-08 • via Nuitee
K
Klaudia • couple • mx
6
Pésimo
Pros:

La ubicación y la limpieza y el desayuno estuvo bien

Cons:

La regadera y el baño no están aparte o sea están dentro de toda la recámara no hay una pared que los divida eso es bastante incómodo ! Aparte nos dijeron que había un bar la recepcionista y al final fue mentira ni siquiera había nada !!! No tienen terraza tampoco alberca para los más de 2000 pesos por noche no vale la pena !!! Yo no volvería !!!

2026-03-02 • via Nuitee
A
Adrian • couple • us
8
2026-03-01 • via Nuitee
B
Barrera Mejía • solo_traveller • mx
7
Buena experiencia pero con áreas de mejora.
Pros:

Me gustó la habitación.

Cons:

La poca variedad de desayuno.

2026-02-23 • via Nuitee
P
Paul • couple • mx
9
Pros:

La situación del Hotel
El personal. Excelente trato
El Ambiente que se respira en el Hotel
Muy Familiar
Seguro

Cons:

----

2026-02-22 • via Nuitee
L
Luis Enrique • solo_traveller • pe
4
El check-in es una decepción
Pros:

Las habitaciones y instalaciones muy buen

Cons:

Llegué una hora antes del check-in ( 13:00 hora del check-in) pero mi ingreso fue 13:40 mucho demoran para el ingreso

2026-01-21 • via Nuitee
V
Victor Hugo • family_with_children • mx
9
Excelente para lo que fuimos
Pros:

Desayuno normal , excelente ubicacion

Cons:

la recepción al lugar

2026-01-07 • via Nuitee
P
Pedro A • couple • us
10
Pros:

Exelente servicio e instalaciones y comodidad

2026-01-05 • via Nuitee