Shahzan Hotel Kuantan, Trademark Collection by Wyndham

Hotels
•
Trademark
7.9 (3247 reviews)
Lot PT240, Jalan Bukit Ubi/Jalan Masjid , Kuantan , my

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Location
Service
Value for Money
Cleanliness
Cons:
Food quality
Room issues
Parking problems

Categories

Cleanliness
7.29
Some reviews mention issues with cleanliness, particularly with towels and bathrooms.
Service
8.76
Most reviews reflect satisfactory service; staff are described as friendly.
Location
8.8
The hotel is frequently praised for its excellent location, close to various attractions.
Room Quality
7.75
General satisfaction with room quality, though some mention issues with the size and need for upgrades.
Amenities
7.78
Amenities like the pool received positive feedback, but some guests noted outdated furniture.
Value for Money
8.24
Guests found the pricing reasonable for the location and services offered.
Food and Beverage
6.79
Breakfast options did not meet guest expectations; some guests noted that it was not included.
Overall Experience
7.76
Overall comfort and convenience were highlighted, although some facilities need improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:25

Property Description

Convenient Location
Situated just 1.9 km from Sultan Ahmad Shah International Convention Centre, Shahzan Hotel Kuantan offers a central base for your stay in Kuantan.

Comfortable Rooms
Each room at this 3-star hotel is equipped with modern amenities such as air conditioning, a TV, and a kettle for your convenience.

Relaxing Facilities
Unwind by taking a dip in the outdoor swimming pool or enjoy a meal at the hotel's restaurant. With free WiFi and a 24-hour front desk, your needs are always catered to.

To experience a relaxing stay with great service, book your room at Shahzan Hotel Kuantan now.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Menara 188 is 4-minute walk from the hotel.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.9
Based on 3247 reviews
Cleanliness: 7.29
Service: 8.76
Location: 8.8
Room Quality: 7.75
Amenities: 7.78
Value for Money: 8.24
Food and Beverage: 6.79
Overall Experience: 7.76
M
Mohammad Hakime Bin Zakaria • couple • my
9
2026-08-29 • via Nuitee
N
Nurul akmal • family_with_children • my
6
Pros:

please add on more blanket at your hotel please

2026-08-29 • via Nuitee
H
Hirman • couple • my
7
2026-08-28 • via Nuitee
C
CEROLLINE • solo_traveller • my
8
2026-08-28 • via Nuitee
K
Kasih81 • solo_traveller • my
10
Pros:

Dekat dgn bandar,masjid dan tempat makan..dan rasa selamat tdo di shahzan hotel

Cons:

Tiada

2026-08-27 • via Nuitee
F
FAYZAITUL AKMAR • couple • my
8
2026-08-26 • via Nuitee
S
Samsuriani • solo_traveller • my
6
Pros:

Ok

Cons:

Ok

2026-08-26 • via Nuitee
N
Nurul Aziah • family_with_children • my
8
2026-08-25 • via Nuitee
S
Suzaira • solo_traveller • my
7
2026-08-25 • via Nuitee
L
lady • solo_traveller • my
7
2026-08-25 • via Nuitee
M
MUHAMMAD HANIF • solo_traveller • my
2
Pros:

Location ja ok. Lain-lain tak.

Cons:

- Parking very bad. Dah kena brebut plak dgn pngunjung yg dtg nk lepak kt padang sbelah tu. Parking basement pun sikit sngt.
- Staf pun kalau takda parking cakap lah awal2 takda parking, takda penat org turun basement pastu nk kna reverse plak kt basement tu sbb takda parking.
- kebersihan bilik tak ok. Cadar ada tompok sikit. Tandas air bertakung. Bawah katil ada sampah. Karpet tak bersih. Suhu bilik susah nk control.
- First & last hotel ni. Lain2 by Wyndham hotel ok ja stay. Tapi yg ni very bad experience. Harga langsung tak berbaloi.

2026-08-24 • via Nuitee
L
Liza • solo_traveller • my
7
2026-08-24 • via Nuitee
H
Haerie Junad • solo_traveller • my
9
2026-08-24 • via Nuitee
N
Nur • solo_traveller • my
10
2026-08-22 • via Nuitee
I
Ika Zabaruddin • family_with_children • my
10
2026-08-19 • via Nuitee
M
maliyana • solo_traveller • my
6
2026-08-19 • via Nuitee
A
Ahmad Rashidi • solo_traveller • my
8
2026-08-19 • via Nuitee
M
Mohd Azlan Shah • solo_traveller • my
1
Pros:

My room had bed bugs and the condition of the room given was very dull and not clean. I need to change the room at 430 am. But, i am still disappointed with the condition.

2026-08-18 • via Nuitee
A
Aatiqah • family_with_children • my
1
2026-08-18 • via Nuitee
K
Kuhan • solo_traveller • my
1
wasted my money and time
Pros:

Nothing except for the location

Cons:

The room had a massive aircon leakage and my shoes were all wet and even some of my clothes. Staffs didnt bother at all when i complained. Wasted my money to be honest

2026-08-18 • via Nuitee