Shahzan Hotel Kuantan, Trademark Collection by Wyndham

Hotels
•
Trademark
7.9 (2946 reviews)
Lot PT240, Jalan Bukit Ubi/Jalan Masjid , Kuantan , my

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Location
Service
Value for Money
Cleanliness
Cons:
Food quality
Room issues
Parking problems

Categories

Cleanliness
7.29
Some reviews mention issues with cleanliness, particularly with towels and bathrooms.
Service
8.76
Most reviews reflect satisfactory service; staff are described as friendly.
Location
8.8
The hotel is frequently praised for its excellent location, close to various attractions.
Room Quality
7.75
General satisfaction with room quality, though some mention issues with the size and need for upgrades.
Amenities
7.78
Amenities like the pool received positive feedback, but some guests noted outdated furniture.
Value for Money
8.24
Guests found the pricing reasonable for the location and services offered.
Food and Beverage
6.79
Breakfast options did not meet guest expectations; some guests noted that it was not included.
Overall Experience
7.76
Overall comfort and convenience were highlighted, although some facilities need improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:25

Property Description

Convenient Location
Situated just 1.9 km from Sultan Ahmad Shah International Convention Centre, Shahzan Hotel Kuantan offers a central base for your stay in Kuantan.

Comfortable Rooms
Each room at this 3-star hotel is equipped with modern amenities such as air conditioning, a TV, and a kettle for your convenience.

Relaxing Facilities
Unwind by taking a dip in the outdoor swimming pool or enjoy a meal at the hotel's restaurant. With free WiFi and a 24-hour front desk, your needs are always catered to.

To experience a relaxing stay with great service, book your room at Shahzan Hotel Kuantan now.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Menara 188 is 4-minute walk from the hotel.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.9
Based on 2946 reviews
Cleanliness: 7.29
Service: 8.76
Location: 8.8
Room Quality: 7.75
Amenities: 7.78
Value for Money: 8.24
Food and Beverage: 6.79
Overall Experience: 7.76
N
natt • solo_traveller • my
8
2026-05-23 • via Nuitee
S
SUGUNARAO • solo_traveller • my
8
Pros:

Had a very pleasant stay at Shahzan Hotel. The rooms were clean, comfortable, and well-maintained, while the staff were friendly, helpful, and professional throughout my stay. The location is convenient, and the overall atmosphere was peaceful and relaxing. Thank you to the management and team for the excellent hospitality. Highly recommended for both business and leisure stays.

2026-05-22 • via Nuitee
I
Intan • couple • my
8
Overall okay, will repeat stay again future.
Pros:

Comfy and clean, staff very polite and professional.

Cons:

- My room aircond cannot adjust / not very cool
- toilet dont hv exhaust fan
- basement park not very convenient

2026-05-22 • via Nuitee
R
Rosmonaliza • couple • my
8
for short trip, no problem
Pros:

limited parking space

Cons:

room okay

2026-05-21 • via Nuitee
R
Rabain • solo_traveller • my
10
2026-05-21 • via Nuitee
L
Logan • solo_traveller • my
8
2026-05-18 • via Nuitee
K
kno • solo_traveller • my
7
2026-05-18 • via Nuitee
Z
Zuraini • solo_traveller • my
8
Pros:

Location, services.

Cons:

Limited parking space

2026-05-18 • via Nuitee
H
hakim • couple • my
10
2026-05-17 • via Nuitee
M
Mohd Robiah • solo_traveller • my
10
2026-05-17 • via Nuitee
N
norul fazieda • solo_traveller • my
9
2026-05-17 • via Nuitee
C
Casa Inspirasi • solo_traveller • my
9
Hotel with old days charm
Pros:

The location is good, the bed is comfortable and the staff is friendly and helpful

Cons:

Insufficient room light making reading difficult

2026-05-16 • via Nuitee
K
Khalid Ramadhan • couple • my
7
Worth the Money
Pros:

Location

Cons:

Cannot change the channel and control the volume of the TV. The remote can only turn ON or OFF the TV.

2026-05-16 • via Nuitee
Z
Zuremy • couple • my
7
2026-05-15 • via Nuitee
N
Norhaslina • couple • my
7
Property sesuai dengan harga berpatutan serta lokasi yang stategik
Pros:

Harga berpatutan dan lokasi strategik. Berhampiran dengan lokasi tarikan seperti pasar seni, pasar karat dan mall.

Cons:

Perabot agak usang. Bau perabot lama agak kuat.

2026-05-15 • via Nuitee
A
Amir Zakwan • couple • my
10
2026-05-14 • via Nuitee
S
SUBRAMANIAM • solo_traveller • my
9
2026-05-14 • via Nuitee
N
Norjihan • couple • my
10
Good for a short stay and small group
Pros:

All

Cons:

-

2026-05-14 • via Nuitee
R
ROBIAH • solo_traveller • my
6
2026-05-14 • via Nuitee
M
Mong eng • extended_group • my
3
Not happy
Pros:

Very disappointed staying with out air conditioning

Cons:

Hv call booking ,com, to refund my touch and go payment, so , when wl. Be dong ?

2026-05-14 • via Nuitee