Hanoi Graceful Hotel and Travel

Hotels
8.4 (176 reviews)
21 Phố Hàng Phèn , Hanoi , vn

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Facilities

Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good amenities
Cons:
Cleanliness issues
No windows in some rooms
Limited breakfast choice

Categories

Cleanliness
6.68
Room was not clean and had mouldy shower; some guests found the rooms not as pictured.
Service
9.65
Staff were friendly and attentive, providing excellent and personalized service.
Location
9.19
Great location in the center, easy access to surrounding cafes and attractions.
Room Quality
7.64
Rooms were clean and comfortable, but some lacked windows and had noise issues.
Amenities
8.67
Standard amenities present, though some rooms lacking features like a safe.
Value for Money
8.63
Good value for a budget hotel with decent service and location.
Food and Beverage
8.18
Breakfast was good but not extensive; some guests appreciated the variety.
Overall Experience
8.55
Overall, satisfied with the stay; minor issues but exceptional service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:15

Property Description

Convenient Location in Hanoi - Enjoy easy access to popular attractions such as Hanoi Old City Gate and Thang Long Water Puppet Theater.

Comfortable Amenities - Relax in allergy-free rooms, take advantage of room service, and stay connected with free WiFi throughout the property.

Helpful Services - Benefit from concierge services, tour desk assistance, and an ATM on-site for added convenience.

Plan your stay at Hanoi Graceful Hotel and Travel for a seamless and enjoyable experience in Hanoi.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.4
Based on 176 reviews
Cleanliness: 6.68
Service: 9.65
Location: 9.19
Room Quality: 7.64
Amenities: 8.67
Value for Money: 8.63
Food and Beverage: 8.18
Overall Experience: 8.55
J
Jonathan Chooi • solo_traveller • sg
10
Pros:

The hotel room was very comfortable, clean and had good facilities. Everything was in working order. The breakfast also was tasty and had enough variety. Staff was extremely friendly and competent in English. Room had a balcony but didn't use it because it was facing the main street.

2026-06-06 • via Nuitee
M
Mariness • couple • ph
10
Very generous staff. And they surprise us with teddy bear in our room with letter for our anniversary. I'm very grat
Pros:

Very clean with hospitable and accommodating staff. Will definitely come back and book here again... also very very good breakfast

Cons:

Nothing

2026-05-27 • via Nuitee
C
Chiachi • couple • tw
10
推薦！連續住了三晚，陽台房很推
Pros:

員工非常親切的幫忙解決問題

Cons:

遇到了浴室漏水的小問題，但並不影響使用，店家在第三天也很積極的維修。

2026-04-30 • via Nuitee
O
Olivia • couple • at
10
2026-04-29 • via Nuitee
J
Jan • couple • be
9
Midden in Hanoi, overal dichtbij
Pros:

De eerste avond sliepen we achteraan en waren er werken aan de gang. We hebben dit gemeld en andere kamer gekregen.

Cons:

Zie hierboven, maar dat hebben ze opgelost

2026-04-16 • via Nuitee
A
Anita • couple • cl
7
Fuimos muy bien atendidos, nos ayudaron mucho
Pros:

Está muy bien ubicado, a menos de 10 minutos caminando de las principales atracciones. El desayuno estaba muy rico y la manager me ayudó mucho reservando los tours que quería hacer con muy buenas agencias

Cons:

Si bien la habitación es fiel a las fotografías y estaba todo muy limpio, el hotel es algo viejo. Lo que sí, tuvimos problemas con el agua caliente que no pudimos resolver, afortunadamente no fue tan problemático dado el calor qué hizo

2026-04-14 • via Nuitee
B
Balleux • family_with_children • th
9
Very good location
Pros:

The executive room with a balcony offers very good value for money.

Charming room with colonial-style décor.

Perfect location in the heart of the Old Town, ideal for exploring and wandering around Old Hanoi.

The owner is very friendly.

2026-04-14 • via Nuitee
Q
Quinton • couple • za
8
2026-04-10 • via Nuitee
D
Dilip Kumar • couple • in
7
Pros and cons
Pros:

1) Nice Breakfat
2) Very good location.

Cons:

1) Booked superior double room but it was very small without window. I had to change for bigger room with window paying higher amount.
2) Worst point was that they didn't want to show room unless I pay One day amount

2026-04-04 • via Nuitee
J
Joanna • couple • nl
10
Całkiem przyjemny hotel
Pros:

Hotel znajduje się w samym sercu Hanoi,lokalizacja jest bardzo dobra, śniadania w stylu azjatyckim ale z pewnością każdy znajdzie coś dla siebie.Mimo że hotel znajduje się w centrum miasta w nocy jest cicho i spokojnie.
Personel jest bardzo miły,pomocny i uprzejmy.Pani Ha menadżer hotelu jest bardzo miłą osobą i pomogła mi załatwić wszystko o co prosiłam zanim przyjechałam do Hanoi,za co serdecznie dziękuję.
Pokoje są codziennie sprzątane i jest czysto.

2026-03-25 • via Nuitee
S
Sayara • couple • au
9
Amazing
Pros:

Prime location all the sightseeing were very close to hotel, breakfast buffet was really good lots of variety. Ha Nguyen was so helpful and polite she went out of her way to to help us really.

2026-03-20 • via Nuitee
H
Helene • couple • fr
9
2026-03-16 • via Nuitee
E
Emily • couple • gb
10
2026-03-10 • via Nuitee
T
Tammy • couple • au
9
Pros:

Front room with balcony & great breakfast

Cons:

Small set stairs into front room, but staff assisted with luggage

2026-03-09 • via Nuitee
T
Tanja Isabelle Karoline • couple • de
8
2026-03-06 • via Nuitee
J
john • extended_group • dk
6
2026-03-01 • via Nuitee
T
THU HA • extended_group • vn
9
2026-02-27 • via Nuitee
S
Shanyu • couple • in
7
2026-02-25 • via Nuitee
F
Filip • couple • se
7
Bra läge och frukost.
Pros:

Bra läge och bra frukost. Snäll kvinna som äger hotellet, även väldigt trevlig tjej på frukosten som kom med meny och serverade go pho!

Cons:

Man väcks tidigt på morgonen av oväsen och ljud från personal som ropar i trapphuset och smäller i dörrar, smutsiga lakan och smutsigt i dusch/badrum.

2026-02-22 • via Nuitee
I
Ioannis • couple • gr
9
2026-02-12 • via Nuitee