SHIBUYA STREAM HOTEL formerly Shibuya Stream Excel Hotel Tokyu

Hotels
9 (2808 reviews)
Shibuya-ku Shibuya 3-21-3 , Tokyo , jp

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Children allowed

Facilities

Nightclub
Parking
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Found hair on bed
Breakfast could be better

Categories

Cleanliness
8.39
Facilities are modern and impeccably clean, but a hair was found on the bed.
Service
9.86
Staff were very helpful, friendly, and assisted with various requests.
Location
9.9
Fantastic location with easy access to trains, shopping, and attractions.
Room Quality
8.85
Rooms were spacious and stylish, but some found them a bit small.
Amenities
8.88
Good fitness center and laundry area, but standard hotel amenities overall.
Value for Money
8.34
Considered decent given the services, yet breakfast value could be better.
Food and Beverage
8.39
Breakfast buffet had good options, but some reviews said it was simple.
Overall Experience
9.36
Most guests had a very positive experience and would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:34

Property Description

Conveniently located in the heart of Tokyo, SHIBUYA STREAM HOTEL formerly Shibuya Stream Excel Hotel Tokyu offers a seamless blend of comfort and convenience.

Modern Amenities: Experience a stay like no other with air-conditioned rooms, free WiFi, and a 24-hour front desk ready to cater to your every need.

Dining and Entertainment: Indulge in culinary delights at the on-site restaurant, unwind with a drink at the bar, or mingle with fellow travelers in the shared kitchen area.

Prime Location: With must-see attractions such as the Moyai Statue and Shibuya Station just a stone's throw away, immerse yourself in the vibrant culture of Tokyo effortlessly.

Book now and elevate your Tokyo experience at SHIBUYA STREAM HOTEL formerly Shibuya Stream Excel Hotel Tokyu.

Important information:

Subject of power outage (guest rooms)
Hot water supply facilities and halls on each floor (power outage only from 0:30 to 1:00 and from 05:00 to 06:00)An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs JPY 2800 per day.

Location

Guest Reviews

9
Based on 2808 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.9
Room Quality: 8.85
Amenities: 8.88
Value for Money: 8.34
Food and Beverage: 8.39
Overall Experience: 9.36
L
liat • family_with_children • il
9
Pros:

מלון מקסים ומודרני , נוף לשיבויה קרוסינג, חדר מרווח,צוות המלון מדהים !
בבניין מסעדות ובתי קפה .

Cons:

היה קשה למצוא את המיקום של המלון בהגעה.

2026-05-30 • via Nuitee
V
Veronica • couple • cl
9
Pros:

El hotel muy moderno, desayuno rico, bien ubicado. Todo ok

Cons:

Nada

2026-05-30 • via Nuitee
K
Keith • couple • us
10
2026-05-28 • via Nuitee
E
Eyal • couple • il
10
2026-05-28 • via Nuitee
K
kristina • couple • at
9
Top Lage, Top Aussicht
Pros:

Die unmittelbare Lage in Shibuya, wenige Gehminuten von Shibuya-Crossing. Subway auch gleich in der Nähe. Sehr schöne moderne Zimmer.

Cons:

Zimmer sind eher klein und mit 2 großen Koffer eher unpraktisch.

2026-05-28 • via Nuitee
F
Felipe • solo_traveller • co
10
2026-05-28 • via Nuitee
B
Barry • couple • au
9
Fantastic location, great size of room. Perfect stay and would stay again
Pros:

Location, view from the room. All the facilities, the meisters on each floor, very trendy. Amazing helpful staff, amazing English speaking.

Cons:

Overhead shower in bathroom would be better. More bathroom supplies would be better.

2026-05-27 • via Nuitee
A
Aleksandra • couple • pl
9
Central location in Shibuya
Pros:

We loved that the hotel is extremely close to station, so it made our trip to Tokyo very smooth. Room was a bit small but clean. Breakfast was very good :)

Cons:

We could hear noise from the outside thru the windows, so at night it was a little bit difficult to sleep for us. But AirPods helped us :)

2026-05-26 • via Nuitee
J
Joachim • family_with_children • us
9
Would stay here again!
Pros:

Amazing location. Very clean and modern rooms.

Cons:

It was a little tight for a family of four (not too much space for luggage) but the extra bed was a real bed, very comfortable.

2026-05-26 • via Nuitee
Z
Zara • couple • gb
7
Pros:

Great location and good facilities

Cons:

Tiny room! Ironing room only on one floor

2026-05-26 • via Nuitee
M
manolovich • family_with_children • il
9
2026-05-26 • via Nuitee
C
christine • couple • fr
10
Parfait
Pros:

Emplacement parfait
L hôtel est situé au 4 eme étage de l immeuble Shibuya Stream, on a eu du mal à trouver ( en plus tellement de dédales de chemins et des travaux aux abords de la station) car on ne s attendrait pas à l accès dans le centre commercial.
Quartier très vivant et « bouillonnant » de monde.
Personnel super, ils vous gardent les bagages après le Check out ( nous avions notre avion le soir)
Hôtel branché et très grand (donc long en couloirs)

Cons:

Le seul bémol mais alors pour chipoter, pas de crochets pour accrocher les serviettes de bain

2026-05-26 • via Nuitee
H
Hiroko • solo_traveller • us
8
2026-05-26 • via Nuitee
A
avigail • solo_traveller • il
8
2026-05-25 • via Nuitee
G
Galit • couple • il
10
2026-05-24 • via Nuitee
B
Bruna • couple • ch
8
Emplacement super mais cher pour la qualité réelle de la chambre
Pros:

L’emplacement était parfait

Cons:

La chambre était très petite. Le lit n’était pas confortable, pas très grand pour dormir à deux et on dirait qu’il avait un trou qui s’était formé au milieu du matelas. De plus, nous avons demandé à l’hôtel de booké un taxi pour nous car nous avions 4 valises XXL et deux trolley et ils n’ont pas pu le faire car il fallait avertir 2 jours avant … c’est assez choquant au vu du prix.

2026-05-24 • via Nuitee
L
Limor And Shimon • solo_traveller • il
10
Pros:

אהבנו הכל מהעיצוב המושלם של המלון החרים היפים המיקום המושלם ממש ביציאה מהרכבת הקירבה שלו להכל ממליצה בחום

Cons:

כלום

2026-05-24 • via Nuitee
L
Laura • couple • be
8
2026-05-24 • via Nuitee
G
Giulio • couple • it
8
2026-05-23 • via Nuitee
סיגל • couple • il
9
2026-05-22 • via Nuitee