Shibuya STREAM HOTEL

Hotels
9 (2846 reviews)
Shibuya-ku Shibuya 3-21-3 , Tokyo , jp

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Found hair on bed
Breakfast could be better

Categories

Cleanliness
8.39
Facilities are modern and impeccably clean, but a hair was found on the bed.
Service
9.86
Staff were very helpful, friendly, and assisted with various requests.
Location
9.9
Fantastic location with easy access to trains, shopping, and attractions.
Room Quality
8.85
Rooms were spacious and stylish, but some found them a bit small.
Amenities
8.88
Good fitness center and laundry area, but standard hotel amenities overall.
Value for Money
8.34
Considered decent given the services, yet breakfast value could be better.
Food and Beverage
8.39
Breakfast buffet had good options, but some reviews said it was simple.
Overall Experience
9.36
Most guests had a very positive experience and would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:34

Property Description

Conveniently located in the heart of Tokyo, SHIBUYA STREAM HOTEL formerly Shibuya Stream Excel Hotel Tokyu offers a seamless blend of comfort and convenience.

Modern Amenities: Experience a stay like no other with air-conditioned rooms, free WiFi, and a 24-hour front desk ready to cater to your every need.

Dining and Entertainment: Indulge in culinary delights at the on-site restaurant, unwind with a drink at the bar, or mingle with fellow travelers in the shared kitchen area.

Prime Location: With must-see attractions such as the Moyai Statue and Shibuya Station just a stone's throw away, immerse yourself in the vibrant culture of Tokyo effortlessly.

Book now and elevate your Tokyo experience at SHIBUYA STREAM HOTEL formerly Shibuya Stream Excel Hotel Tokyu.

Important information:

Subject of power outage (guest rooms)
Hot water supply facilities and halls on each floor (power outage only from 0:30 to 1:00 and from 05:00 to 06:00)An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs JPY 2800 per day.

Location

Guest Reviews

9
Based on 2846 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.9
Room Quality: 8.85
Amenities: 8.88
Value for Money: 8.34
Food and Beverage: 8.39
Overall Experience: 9.36
A
Alexandra • extended_group • de
10
2026-07-04 • via Nuitee
A
Andrea • family_with_children • us
10
Trendy hotel with excellent train access!
Pros:

Extremely well located above the Shibuya train station, a few min walk from the famous Shibuya Crossing and what feels like thousands of fantastic restaurants, cafes and shops.

Cons:

Nothing!

2026-07-04 • via Nuitee
A
Amanda • family_with_children • us
9
Great location and really clean facilities with friendly and helpful staff!
Pros:

Great location to train station and shopping + food. Our two teenage kids loved the area!

Cons:

It was a little difficult to find the hotel the first time just because we had not been before and there is so much going on in the area.

2026-07-04 • via Nuitee
H
Heidi • family_with_children • au
9
Pros:

Excellent location, good facilities, lots of food options nearby

2026-07-03 • via Nuitee
T
TING HSUAN • couple • tw
9
2026-07-03 • via Nuitee
A
Adriana • family_with_children • us
10
A comfortable stay
Pros:

The property had washer/dryers on every floor which is a big deal to me, I loved that you could see the status of each washer/dryer on the tv.
We got really lucky and got a good view of Shibuya crossing
The customer service was great and the location was close to Shibuya station
There is a cute robot that delivers items to your room when you request them from the front desk
Everything is modern and there are restaurants within the building

2026-07-03 • via Nuitee
B
Blondine • couple • us
10
2026-07-03 • via Nuitee
N
Nicole • couple • us
9
2026-07-02 • via Nuitee
M
Marici • extended_group • br
10
Location at its best!
Pros:

Perfect location! Walking distance from Shibuya Crossing and stores!

Cons:

A bit confusing to get there from metro... miss signs. It should mention that the lobby is in the 4th floor.

2026-07-02 • via Nuitee
C
Callum • couple • us
8
2026-06-29 • via Nuitee
K
Karlene • solo_traveller • us
10
2026-06-28 • via Nuitee
F
Florian • solo_traveller • li
10
2026-06-27 • via Nuitee
J
Julia • couple • au
10
2026-06-25 • via Nuitee
A
Achille • couple • fr
10
2026-06-24 • via Nuitee
R
Ronnie • couple • us
10
2026-06-24 • via Nuitee
S
Singh • solo_traveller • sg
8
Pros:

location

Cons:

pricey

2026-06-23 • via Nuitee
E
Elise • extended_group • de
10
Wunderschönes Zimmer, nettes Personal, perfekte Lage, was will man mehr?
Pros:

Die Lage ist der Wahnsinn. Wir hatten eine wundervolle Aussicht über Shibuya, Die Zimmer sind sehr geräumig, sauber und schön eingerichtet. Das Bad ist funktional aber mit Badewanne gewesen. Die Toilette war getrennt vom Waschbereich, ebenso war das Waschbecken in einem dritten Bereich. Sehr zu empfehlen!

Cons:

Die Gänge zu den Zimmern sind etwas unübersichtlich, was allerdings auch ein Spaßfaktor sein kann. Der Preis ist leider nicht zu verachten...

2026-06-23 • via Nuitee
P
Patrick • couple • au
7
In the centre of the action at Shibuya
Pros:

the location is extremely central. Shibuya is a very hectic part of Tokyo. If that's what you are after then this is a perfect location. It is right in the centre of 3 shopping centres and above an entertainment precinct. The hotel directly connects to the subway and the JR Line. Its very contemporary and generous in its add on. You need to go through the underground to the famous crossing but the better stores and connection to transport is where this hotel is.

Cons:

I didn't think the room was used well. There was a double, not a queen bed but then a table and couch. There was a separate shower, toilet and vanity but no bath. There were common rooms on each floor but they didn't have anything in them. There was a coffee machine but no pods etc.

2026-06-23 • via Nuitee
I
Inbal • family_with_children • il
10
Fantastic! Do not hesitate, it’s the perfect first stay!
Pros:

Amazing views. Super easy to get to. Right at the heart of Shibuya.

Cons:

-

2026-06-23 • via Nuitee
D
Daniela • couple • ch
10
2026-06-21 • via Nuitee