Metcalfe Hotel Ottawa by Gray Collection

Hotels
8.8 (987 reviews)
123 Metcalfe Street , Ottawa , ca

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean and stylish
Great location
Cons:
Slow restaurant service
Noise from lobby

Categories

Cleanliness
8.84
The hotel was clean and the rooms are a great size. Very comfortable bedding too.
Service
8.31
Service in the restaurant was slow and variable, concerning for a hotel of this rating.
Location
9.35
Great location close to shopping, parliament buildings, and walkable distance to most tourist locations.
Room Quality
8.8
Rooms are stylish, comfortable, and spacious.
Amenities
8.83
Well-maintained facilities including gym and lovely dining options.
Value for Money
8.29
Attractive offerings but some concerns about the pricing relative to room quality.
Food and Beverage
8.84
Fabulous food, but restaurant service issues were noted.
Overall Experience
9.11
Overall a lovely stay with a few minor issues in service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:03

Property Description

Luxurious Downtown Hotel in Ottawa

Modern Amenities: Enjoy a comfortable stay in our guest rooms equipped with flat-screen TVs and free WiFi. Take advantage of our Chromecast streaming services for your entertainment needs.

Convenient Facilities: Stay on top of your fitness routine in our 24-hour fitness centre and catch up on work in our business centre.

Prime Location: Explore Ottawa with ease, located just minutes away from Parliament Hill and near attractions like the Ottawa Convention Centre and Byward Market.

Book your stay at The Metcalfe by Gray Collection for a memorable experience in Ottawa.

Important information:

Guests who book a "Breakfast Included" rate will receive 2 complimentary breakfast vouchers per night. Additional breakfast vouchers can be purchased from the hotel.

Guests under the age of 19 are only allowed to check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs CAD 42 per day.

Location

Guest Reviews

8.8
Based on 987 reviews
Cleanliness: 8.84
Service: 8.31
Location: 9.35
Room Quality: 8.8
Amenities: 8.83
Value for Money: 8.29
Food and Beverage: 8.84
Overall Experience: 9.11
L
Lucie • family_with_children • ca
9
2026-05-23 • via Nuitee
L
Lesley • couple • ca
9
We really enjoyed our two days there. Always look forward to it!
Pros:

Great location and beds and pillows very comfortable. Staff helpful and kind

2026-05-21 • via Nuitee
J
John • couple • us
10
2026-05-20 • via Nuitee
Y
Yue (Kevin) • solo_traveller • ca
9
2026-05-19 • via Nuitee
S
Seann • solo_traveller • ca
9
2026-05-18 • via Nuitee
A
Anthony • couple • ca
9
2026-05-15 • via Nuitee
P
Perrine • couple • fr
9
Un hôtel tout confort et services en plein coeur de la ville d’Ottawa
Pros:

L’hôtel, très agréable, la chambre bien isolée du bruit et bien décorée et agencée, le personnel très sympathique, que ce soit le voiturier, le personnel d’accueil qui a monté nos bagages à l’étage et le personnel de la réception, aux petits soins. Nous avons pu bénéficier d’un late check-out sans supplément. Le service de voiturier.

Cons:

Nous n’avions pas booké le petit-déjeuner et n’avons pas pu le prendre à l’hôtel au dernier moment car le restaurant est très prisé. Un peu dommage en tant que résident de l’hôtel. Il faut bien réserver.

2026-05-14 • via Nuitee
C
Cicek • solo_traveller • se
10
2026-05-14 • via Nuitee
M
Michael • couple • au
7
2026-05-13 • via Nuitee
K
Karen • couple • au
9
2026-05-11 • via Nuitee
L
LittleWolf007 • solo_traveller • au
8
Great location and friendly staff
Pros:

Staff were very friendly & helpful. Room was spacious and had coffee machine & capsules. Bed was very comfortable and able to Chromecast to tv.

Cons:

The shower in bathtub was not great and is a potential slip hazard.
The curtains were not complete block out so light came in early. Noise from bar below was audible at times.

2026-05-09 • via Nuitee
M
Maryna • couple • ca
10
2026-05-09 • via Nuitee
T
Tina • extended_group • ca
10
2026-05-05 • via Nuitee
A
Adriana • couple • ca
10
2026-05-04 • via Nuitee
I
ibrahim • couple • ae
8
2026-05-03 • via Nuitee
A
Ashley • couple • ca
9
2026-04-26 • via Nuitee
N
Nathalia • solo_traveller • ca
10
2026-04-25 • via Nuitee
D
Deborah • solo_traveller • ca
10
Definitely my go to hotel now when visiting Ottawa
Pros:

The location is so central that you can walk to Byward Market, The National Art Gallery and several coffee shops and a fabulous French Bakery. The beds are super comfortable and the showers are large and have high end products in them. The Happy Hour is wonderful! Excellent cocktails and menu all half price.

Cons:

The breakfast was disappointing. Eggs Benedict served cold , mushy salad and toast. Not enough staff serving hotel guests who preferred to sit in the lobby area and work on a laptop. Reasonable prices for most items though.

2026-04-23 • via Nuitee
T
Tsz Ping Evelyn • extended_group • gb
9
Family vacation
Pros:

Very central , excellent location

Cons:

Friendly staffs and very helpful

2026-04-23 • via Nuitee
M
Marc • solo_traveller • ca
8
it was fine
Pros:

bed and location

Cons:

some noise and vibration

2026-04-20 • via Nuitee