Grand Hyatt Mumbai Hotel and Residences

Hotels
•
Grand Hyatt
8.3 (2109 reviews)
Off Western Express Highway Santacruz (E) , Mumbai , IN

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Cons:
Slow service
Overpriced food

Categories

Cleanliness
8.88
The cleanliness was noted positively in reviews.
Service
7.85
Staff were friendly, but some reviews indicated service was slow at times.
Location
8.89
Location is convenient for airport and nearby areas, but slightly far from downtown.
Room Quality
8.84
Rooms were described as clean and spacious with necessary amenities.
Amenities
8.37
Amenities were decent but lacked some basics in suite.
Value for Money
7.83
Some feedback suggested that certain meals were overpriced compared to quality.
Food and Beverage
7.38
Breakfast had issues with queues and service, and some dinner options were disappointing.
Overall Experience
8.35
Experiences were largely positive, with some minor issues affecting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:20

Property Description

Luxurious Accommodation with Stunning Views

Grand Hyatt Mumbai offers modern rooms with floor-to-ceiling windows providing breathtaking courtyard or city views. Some rooms even feature a balcony for a more immersive experience. The en-suite bathrooms with separate baths and complimentary toiletries ensure a relaxing stay.

Award-Winning Dining Experiences

Indulge in a culinary journey at the hotel's four signature restaurants offering a variety of cuisines. From multi-cuisine delights at Fifty Five East to authentic Italian dishes at Celini, there's something for every palate. The Bar serves exclusive cocktails, while the Gourmet Store offers a selection of local and international produce.

Exceptional Services and Amenities

Enjoy the convenience of free private parking and an airport shuttle service. The hotel's 24-hour Concierge, multi-lingual staff, and babysitting services cater to all your needs. Plus, art enthusiasts can admire exquisite collections displayed throughout the property.

Book your stay at Grand Hyatt Mumbai for an unforgettable experience!

Important information:

Please note that the property will charge pre-authorisation of INR 10 on guest credit card in order to guarantee all bookings before arrival.

Playing cards and poker chips along with Hookah, speakers and private parties are not permitted on the premises.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.3
Based on 2109 reviews
Cleanliness: 8.88
Service: 7.85
Location: 8.89
Room Quality: 8.84
Amenities: 8.37
Value for Money: 7.83
Food and Beverage: 7.38
Overall Experience: 8.35
L
Lee • solo_traveller • gb
7
Great staff but hotel rooms need renovating
Pros:

The gym and Restaurants very good

Cons:

The rooms were tired looking and need updating. The areas outside the bedroom balconies were dirty

2026-09-11 • via Nuitee
T
Tabassumbanu • family_with_children • gb
10
Pros:

Customer service is as amazing

Cons:

None

2026-09-11 • via Nuitee
J
Jon-Anders • family_with_children • se
9
Great place to stay close too AirPort end resonable distance to downtown Mumbai
2026-09-09 • via Nuitee
D
Devki • extended_group • ke
2
Worst hotel I have stayed at
Cons:

The service is absolutely terrible and the staff are incredibly rude. They genuinely don’t seem to want to do anything to help. It took us an entire hour to get coffee in the morning, even after asking four different waiters and eventually complaining to the F&B manager, who also seemed completely uninterested until I got angry.

One of our rooms wasn’t even cleaned, and when we called room service, we were told, “You have to ask for us to clean it.” Seriously? This is the Grand Hyatt shouldn’t the room be cleaned without the guest having to specifically ask for it?

The housekeeping standards were also awful. The bedding was dirty, and towels that we had deliberately left on the floor to be collected for laundry were simply returned to us as “clean.” Absolutely unacceptable.

To be fair, the hotel manager did seem concerned and genuinely tried to help when we raised our complaints. Unfortunately, the staff and overall service completely let the hotel down.

We stayed for 7 days, and on every single day there was some sort of issue or complaint. That says everything. For the price you pay, there are much better hotels you can stay at. It is simply not worth ruining your holiday by staying somewhere where you have to constantly complain just to receive basic service.

2026-09-05 • via Nuitee
P
Prithipal • family_with_children • gb
10
Pros:

Restaurants for breakfast were very busy at the time.

Cons:

Queueing up for food

2026-09-05 • via Nuitee
D
Devki • couple • ke
2
Worst stay!
Pros:

Nothing

Cons:

The service is absolutely terrible and the staff are incredibly rude. They genuinely don’t seem to want to do anything to help. It took us an entire hour to get coffee in the morning, even after asking four different waiters and eventually complaining to the F&B manager, who also seemed completely uninterested until I got angry.

One of our rooms wasn’t even cleaned, and when we called room service, we were told, “You have to ask for us to clean it.” Seriously? This is the Grand Hyatt shouldn’t the room be cleaned without the guest having to specifically ask for it?

The housekeeping standards were also awful. The bedding was dirty, and towels that we had deliberately left on the floor to be collected for laundry were simply returned to us as “clean.” Absolutely unacceptable.

To be fair, the hotel manager did seem concerned and genuinely tried to help when we raised our complaints. Unfortunately, the staff and overall service completely let the hotel down.

We stayed for 7 days, and on every single day there was some sort of issue or complaint. That says everything. For the price you pay, there are much better hotels you can stay at. It is simply not worth ruining your holiday by staying somewhere where you have to constantly complain just to receive basic service.

2026-09-05 • via Nuitee
N
Nakazzi • solo_traveller • gb
10
2026-09-05 • via Nuitee
K
Kartik • couple • in
6
2026-09-04 • via Nuitee
R
Rupal • solo_traveller • gb
10
2026-09-03 • via Nuitee
S
Senthilkumar • extended_group • gb
10
Top Class
Pros:

The restaurants and bar were excellent - the food and the drink but particularly the staff were superb.

Cons:

I had to leave

2026-09-03 • via Nuitee
W
WALLABH • couple • au
8
Enjoyable stay
Pros:

Good location and very standard

Cons:

A little bit expensive

2026-09-02 • via Nuitee
U
User31337 • solo_traveller • cy
10
2026-09-01 • via Nuitee
A
Avinash • solo_traveller • ae
10
Pros:

all was perfect Thank you keep it up and looking forward in Dec

2026-09-01 • via Nuitee
A
Arun • solo_traveller • in
9
Pros:

Immaculately maintained to Hyatt Grand standards.

Cons:

The 'partial' shower cubicle is impractical.

2026-09-01 • via Nuitee
J
Jaskarn • solo_traveller • gb
9
Beautiful hotel
Pros:

Staff

Cons:

Overpriced food and slow room service

2026-09-01 • via Nuitee
A
Ali • solo_traveller • ae
10
Pros:

Everything ,except the internet connections.

Cons:

Internet connection.
Rest all other thing was fantastic,amazing staff..team so helpful. Rooms was auspeciouse. Enjoyed staying in grand hyatt n residences mumbai. Love n light

2026-08-31 • via Nuitee
A
Abhay • couple • in
2
2026-08-31 • via Nuitee
G
Günter • solo_traveller • at
10
Pros:

Excellent hotel, excellent staff, excellent food. It‘s rather 6 than 5 stars. I will definitely book it again.

2026-08-30 • via Nuitee
J
Jaskarn • solo_traveller • gb
8
Definitely a lovely hotel with amazing staff food was overpriced but nice
Pros:

The staff were amazing

Cons:

Room service was so slow just for ice to the room

2026-08-27 • via Nuitee
A
Angelo Anthony • solo_traveller • nl
2
Cons:

The hotel has not yet released the credit card hold even a month after check-out

2026-08-27 • via Nuitee