Jungala Hotel at VidantaWorld Riviera Maya

Hotels
9.3 (109 reviews)
Playa del Carmen , Cancún , mx

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Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Good amenities
Spacious rooms
Cons:
High food prices
Poor communication

Categories

Cleanliness
8.88
Some cleanliness issues noted with the buffet breakfast being dirty, which detracted from the experience.
Service
10
Concierge service was excellent and attentive; however, there were issues with communication between departments.
Location
9.88
The property is very large and the beach was far away; nevertheless, some positive sentiment about the grounds.
Room Quality
10
Rooms were nice, spacious, and well-decorated according to several reviews.
Amenities
10
Amenities such as the water park and show received positive mention, though some features were closed.
Value for Money
8.38
Dining was considered too expensive for the quality; breakfast was around $45/person.
Food and Beverage
7.38
Food received multiple mentions of being poor and disappointing overall.
Overall Experience
9.88
Overall a mix of good experiences but significant disappointments led to a lower score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:40

Property Description

Luxurious Amenities & Features

The property boasts an outdoor swimming pool, fitness centre, private beach area, sauna, and hot tub for a truly indulgent stay.

Comfortable & Well-Equipped Rooms

Air-conditioned rooms are equipped with modern amenities such as a coffee machine, fridge, microwave, flat-screen TV, and balcony for a comfortable stay.

Convenient Services & Dining Options

Guests can enjoy 24-hour room service, free WiFi, buffet breakfast, and a restaurant offering delectable dishes for a hassle-free experience.

Book your stay at Jungala Park Hotel for an unforgettable Riviera Maya experience!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.3
Based on 109 reviews
Cleanliness: 8.88
Service: 10
Location: 9.88
Room Quality: 10
Amenities: 10
Value for Money: 8.38
Food and Beverage: 7.38
Overall Experience: 9.88
J
Jess • family_with_children • mx
9
Great place to stay if you are planning to visit JOYÀ
Pros:

The bedroom is huge and with everything you need

Cons:

The beach

2026-06-06 • via Nuitee
F
Furkan Cem • family_with_children • tr
10
Super
Pros:

We are all beautiful

2026-06-06 • via Nuitee
N
Nataly Andrea • family_with_children • co
10
Fascinante
Pros:

Todo

2026-06-03 • via Nuitee
T
Tran • solo_traveller • us
10
Best place i have every spent time and money with my family.
Pros:

The etiquette and service of the entire staff. Everyone and I mean every category of employees were some of the best I have ever experienced. Simply amazing!

My family was also amazed at the comfort and luxuriousness of our room. It made us felt that our money was well spent and that us more willing to spend more money on other things.

Thirdly we were impressed with the entire resort including the areas we weren't staying in. The walking paths that could lead you anywhere at the resort were quick and wonderous. Every location felt grand and unique, such as the lobbies, the pools, the restaurants and so much more.

Cons:

There wasn't anything I can say that I didn't like. Maybe at times the transportation from place to place felt a bit delayed.

2026-05-30 • via Nuitee
S
Sayuri • family_with_children • us
10
2026-05-30 • via Nuitee
T
Tanya • family_with_children • us
10
Amazing will be returning but not paying the 1500
Pros:

Everything

Cons:

The 1,500 deposit that they ask for for any possible damages to property and I don’t have a credit card so technically that amount was going to be charged from my VISA DEBIT card.

2026-05-28 • via Nuitee
M
Madelin • extended_group • us
3
Too pricey in the middle of no where
Pros:

The only thing about this 5 diamond hotel was that it had modern furniture and look .

Cons:

The 5 minute wait to be transported to restaurants or the water park . The waterpark has a separate cost per person . They also have a security checkpoint when entering the hotel or exiting and k9 dogs when ur doing ur checking . Washers & dryers are at the end of hallways instead of inside ur room . Washer are a separate cost which they give you a money card loaded with 2 service for $10 . As far as location , this hotel is about 30 mins away from Playa del Carmen where is more of a good vibe area . Hotel is isolated from everything.

2026-05-28 • via Nuitee
N
Nir • solo_traveller • il
10
Pros:

מקום נדיר המון אטרקציות נקיון ושירות

2026-05-24 • via Nuitee
H
Hakan • family_with_children • nl
9
2026-05-12 • via Nuitee
J
juan sebastian • family_with_children • mx
10
2026-05-11 • via Nuitee
E
Elodie • family_with_children • be
10
Une découverte improvisée
Pros:

Cet hôtel est dingue par sa grandeur et sa perfection.

L’accueil est incroyable.
Les personnes serviables et très disponible.
Au petit soin vraiment!

La chambre est très confortable et équipée comme dans peu d’hôtel.
Rien ne manque.
Nous avions une suite une chambre, deux salles de bain une cuisine hyper équipée et une salle à manger.

L’hôtel se situe dans un très grand complexe et vous pouvez être conduit partout très rapidement (plage piscine restaurant …)

Dans ce complexe il y a aussi joya le spectacle du cirque du soleil qui réalisent des représentations il ne faut surtout par le manquer c’est incroyable et tellement beau.

L’hôtel dispose un room service 24h/24h d’une grande qualité.

Cet Hôtel est loin d’être un hôtel boutique de qq chambres mais ce n’est pas ce qu’on lui demande.

Je félicite la personne qui a pensé ce projet osé car il est d’un niveau incroyable.

Bravo!

Cons:

Rien du tout

2026-05-08 • via Nuitee
C
Chelsie • family_with_children • us
10
2026-05-06 • via Nuitee
I
Israel • family_with_children • mx
9
Un excelente resort con servicio de clase mundial, todo el staff te hace sentir como en casa.
Pros:

Nos quedamos en el Hotel Jungala, bellas las habitaciones estilo departamento. Todo limpio y con excelente atención a los detalles, podrías vivir en esas suites. El resort es enorme, no te aburres ni un minuto pues hay mucho por hacer y por comer. El parque Jungala es de primer nivel y muy divertido si vas con pareja o con familia.

Cons:

Aunque invita a que vayas con niños pequeños, fue algo incómodo estar en espera de los transportes para trasladarse. El servicio es excelente y todos muy atentos pero eso no quita que puedas llegar a esperar 10 minutos en el calor con dos bebés para ir a otro lugar, si te trasladas 3-4 veces por día pueden ser 30 mins. Además, aunque la comida es de buena calidad, los precios son altos.

2026-05-04 • via Nuitee
I
israel • solo_traveller • il
10
2026-05-02 • via Nuitee
T
Tanja • family_with_children • us
10
2026-04-24 • via Nuitee
L
Ludovic • solo_traveller • fr
10
Expérience exceptionnelle a Jungala, mais...
Pros:

L'expérience à jungala hôtel dans le parc de vidanta est incroyable. Nous avons eu l'impression d'être un peu comme dans Jurassic Park ( sans les dinosaures) mais avec une faune incroyable qui vit autour de vous. Le parc est juste magnifique. Le personnel est toujours au petit soin et toutes les attentions sont de mise. Les piscines sont géantes et propres. La chambre appartement est super bien équipée et raffinée.

Cons:

La distance des activités. Ce n est pas grave cat il y a des navettes électriques qui vous amène de l hôtel aux différentes activités ou restaurants. ATTENTION avec des enfants en bas âges. Il n y a rien a faire au niveau de votre chambre d hôtel. Il faut obligatoirement bouger dans le parc a pied ou avec la navette électrique.

2026-04-20 • via Nuitee
J
Jesús • family_with_children • mx
9
2026-04-17 • via Nuitee
B
Bruna • family_with_children • br
10
Estou impressionada com tudo, recepção , atenção , conforto e hospedagem
Pros:

Tudo maravilhoso ! Um sonho de lugar !

Cons:

Parecia estar em casa , com um conforto a mais

2026-04-17 • via Nuitee
M
Max • family_with_children • de
8
Tolles Hotel aber leider sehr hohe Preise vor Ort
Pros:

Tolle Ausstattung und viele Pools und Restaurants

Cons:

Sehr teuer die Leistungen vor Ort

2026-04-16 • via Nuitee
N
Nir • family_with_children • ca
10
Just go. You won’t regret it
Pros:

We had an amazing time

2026-04-14 • via Nuitee