Jungala Hotel at VidantaWorld Riviera Maya

Hotels
9.3 (160 reviews)
Playa del Carmen , Cancún , MX

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good amenities
Spacious rooms
Cons:
High food prices
Poor communication

Categories

Cleanliness
8.88
Some cleanliness issues noted with the buffet breakfast being dirty, which detracted from the experience.
Service
10
Concierge service was excellent and attentive; however, there were issues with communication between departments.
Location
9.88
The property is very large and the beach was far away; nevertheless, some positive sentiment about the grounds.
Room Quality
10
Rooms were nice, spacious, and well-decorated according to several reviews.
Amenities
10
Amenities such as the water park and show received positive mention, though some features were closed.
Value for Money
8.38
Dining was considered too expensive for the quality; breakfast was around $45/person.
Food and Beverage
7.38
Food received multiple mentions of being poor and disappointing overall.
Overall Experience
9.88
Overall a mix of good experiences but significant disappointments led to a lower score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:40

Property Description

Luxurious Amenities & Features

The property boasts an outdoor swimming pool, fitness centre, private beach area, sauna, and hot tub for a truly indulgent stay.

Comfortable & Well-Equipped Rooms

Air-conditioned rooms are equipped with modern amenities such as a coffee machine, fridge, microwave, flat-screen TV, and balcony for a comfortable stay.

Convenient Services & Dining Options

Guests can enjoy 24-hour room service, free WiFi, buffet breakfast, and a restaurant offering delectable dishes for a hassle-free experience.

Book your stay at Jungala Park Hotel for an unforgettable Riviera Maya experience!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.3
Based on 160 reviews
Cleanliness: 8.88
Service: 10
Location: 9.88
Room Quality: 10
Amenities: 10
Value for Money: 8.38
Food and Beverage: 7.38
Overall Experience: 9.88
L
Lea • family_with_children • fr
10
Nous avons passé 2 jours incroyable … j’aurai pu rester plus longtemps si j’avais su . Le parc aquatique était parfait .
Pros:

J’ai tous aimé !
Les piscine
Le parc aquatique
Les chambre
Le service

2026-09-07 • via Nuitee
S
Shlomo • extended_group • il
8
2026-09-07 • via Nuitee
L
Luis • solo_traveller • mx
10
Pros:

Todo me pareció increíble: las instalaciones, la limpieza, la comodidad, el ambiente y, sobre todo, la atención del personal. Desde que llegamos nos hicieron sentir muy bien atendidos y todo estuvo cuidado hasta el último detalle.
La habitación fue muy cómoda, las áreas del hotel están hermosas y el entorno hace que realmente te desconectes y disfrutes. 💕🌿

2026-09-04 • via Nuitee
M
Micaela • family_with_children • gb
9
2026-09-03 • via Nuitee
S
Stephen • solo_traveller • us
9
Pros:

Waterpark was great for kids.
Staff very friendly.

Cons:

Transportation between hotel and restaurant and pools is unreliable in terms of not knowing what is the status of your ride. Can wait for an hour just to get home from breakfast!

2026-09-03 • via Nuitee
R
Ricardo • family_with_children • us
1
2026-09-01 • via Nuitee
J
Jasmin • family_with_children • us
10
2026-08-31 • via Nuitee
A
Alistair • family_with_children • gb
8
Staff were very helpful, the service was very good. Note that tips are included in all the bills, I didn’t realise for t
Pros:

The suites themselves were very nice, clean and well proportioned. Was great to have the kitchen and facilities to make our own breakfast and a few evening meals.

Cons:

There was a generator or an ongoing noise nearby that was constant.

2026-08-31 • via Nuitee
A
Alexandra • family_with_children • fr
10
2026-08-31 • via Nuitee
D
Diana Ximena • family_with_children • co
10
2026-08-30 • via Nuitee
A
Alexia70 • solo_traveller • fr
8
Pros:

Le personnel est aux petits soins. C'est un vrai 5 étoiles. Il y avait peu de monde ce qui était appréciable

Cons:

C'est un peu plus cher qu'1 all inclusive au final.

2026-08-29 • via Nuitee
J
jon • family_with_children • gb
10
Top quality - would definitely return
Pros:

It is incredible. The scale and ambition is mind blowing!

Top quality facilities - the main pool, the beach club, golf course, water park, etc. All very high quality

Restaurants - good selection of food, both local and western. Spot on.

Cirque du Soleil - adjacent to the resort. Fantastic.

Service - the concierge was incredible. Just text on the app and they sort it. Brilliant.

Golf cart transport - I know some reviews found this a problem, but we loved it! Very slick service, minimal waiting, and fun! Plus walking around was a joy too.

Cons:

Very little.

The restaurants are expensive but we used the shop and kitchenette in our room for breakfast. Personally I think the portions could be smaller (and prices cheaper)

Arrival process (at central lobby) felt a little cold. Not luxury like the rest. Once got to the hotel it was great though.

2026-08-27 • via Nuitee
Y
Yanita • family_with_children • bg
9
2026-08-27 • via Nuitee
A
Axel • family_with_children • es
9
Great
Pros:

Very nice room, great private shuttle service to anywhere in the resort.

2026-08-25 • via Nuitee
A
Angela K • family_with_children • au
9
Exceptional Hospitality at Jungala, with Some Travel Considerations
Pros:

We visited Jungala to celebrate my daughter’s birthday, and when I informed the concierge, Fernanda Negrete, she arranged the sweetest birthday surprise — something my daughter will remember fondly. Thank you, Fernanda, and the entire Jungala team.
Jungala is a newer section within the large Vidanta complex, beautifully decorated, very clean, and spacious enough to enjoy for an extended stay. The staff were incredibly friendly, polite, and always willing to help, which made our stay feel even more special. The shuttle service was excellent — drivers were attentive, and whenever they saw us waiting, they immediately reported it so a shuttle arrived right away.
The resort has a 24‑hour app where you can organize and request anything you need, and it made everything super easy. The entire complex felt very secure, surrounded by lush greenery that created a peaceful atmosphere.
The waterpark is conveniently located inside the complex, and you can purchase a discounted access package directly from the Jungala lobby. It wasn’t crowded, everything was clean, and the lines for the rides were short. There are restaurants and cafés inside, plus a main shop that sells essentials like rice, canned tuna, pasta, salami, drinks, and more — perfect if you want to cook something simple in your suite’s fully equipped kitchen.
Our favorite part of the entire property was the Sanctuary pools — absolutely beautiful.

Cons:

Prepare yourself to stay mostly within the Vidanta complex, as getting around outside can be challenging. The property is quite far from Cancun, and there are no shuttles or Uber pickups allowed from the resort. You’ll need to use the hotel’s taxi service, which is priced higher than regular transportation, and then take Uber only for your return trips. Also, make sure to carry cash for tipping, as it’s expected throughout the resort.
We ended up traveling to Cancun to enjoy the clear turquoise ocean water, since the beach near the complex is rocky. Another thing to keep in mind is the early morning noise — music in the area starts around 7 AM, and there’s someone using a leaf blower to clean, which became pretty annoying for our family.

2026-08-24 • via Nuitee
D
Daphne • solo_traveller • nl
10
2026-08-22 • via Nuitee
V
Veronica • solo_traveller • us
10
Pros:

The employees were amazing! Very accommodating and helpful. Fabiola was incredible.

2026-08-21 • via Nuitee
D
Diego • family_with_children • us
10
Perfect place for vacation
Pros:

Amazing infrastructure and their staff are unbelievable great.

2026-08-19 • via Nuitee
B
Bladir • family_with_children • mx
10
2026-08-19 • via Nuitee
R
Rodríguez balbuena • family_with_children • us
8
2026-08-17 • via Nuitee