WoodSpring Suites Winston-Salem near Hanes Mall

Hotels
•
WoodSpring
6.9 (252 reviews)
1908 Margaret Street , Winston-Salem , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Heating
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (multiple mentions, named staff praised)
Convenient/good location
Good security
Clean lobby and responsive reception
Room size and price were acceptable for some guests
Staff accommodated room changes and issues for many guests
Cons:
Consistent cleanliness problems: stained towels, soiled sheets, dead bug on pillow, dirty bathtubs
Poor room conditions: mattress imprints, unsafe/very bad rooms reported
Missing basic amenities: no in-room coffee/coffee maker, no iron in some rooms
Deposit/refund issues and reports of higher event pricing/possible price gouging
Noisy environment reported by some guests
Occasional rude front desk/long check-in times and management follow-up failures
Reservation/check-in cancellations after confirming late arrival
Bare-minimum amenities for longer stays (e.g., lack of clean sheets availability)

Categories

Cleanliness
2.8
Multiple reviews report unclean rooms: stains on towels, dead bug and blood on pillow, dirty bathtub, stuff stuck to walls, dirty elevator floors, soiled bed sheets and some rooms smelled of smoke — overall consistently poor cleanliness.
Service
10
Staff frequently described as helpful, friendly and accommodating (named staff praised, rooms changed when TV failed, welcoming reception and good security). A few complaints about management not following up exist but overall service sentiment is strongly positive.
Location
9
Several guests specifically cite the location as a positive and 'what we needed'; only isolated mentions list location as a con. Overall sentiment toward location is strongly positive.
Room Quality
3.2
Frequent room-quality issues: mattress imprints, soiled/absent sheets, stained towels, non-working TVs initially, unsafe/very bad rooms reported by some guests — room quality sentiment is poor.
Amenities
7.5
Mixed: some guests note limited/bare-minimum amenities and lack of coffee/coffee maker and iron, while others appreciated basic conveniences; overall amenities are slightly above average given limited expectations.
Value for Money
7
Mixed value perception: some found price and location good, but multiple complaints about deposits not refunded, alleged event price increases and perceived price gouging reduced perceived value — net sentiment moderately positive but penalized by deposit/gouging issues.
Food and Beverage
6.7
Very little F&B offered or mentioned; primary complaint is lack of in-room coffee/coffee maker. No positive mentions of dining options; sentiment is slightly below average due to missing basic beverage amenity.
Overall Experience
9
Mixed experiences but many guests highlight outstanding staff, clean lobby and satisfying short stays; however, serious negatives (cleanliness, deposits, occasional unsafe conditions) exist. Overall sentiment skews positive due to repeatedly praised service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:34

Property Description

Prime Location
Centrally situated near popular attractions like LJVM Coliseum and LJVM Coliseum, our hotel provides convenience and easy access to the best of Winston-Salem.

Comfortable Accommodations
Enjoy a comfortable stay in our air-conditioned rooms equipped with modern amenities such as free WiFi, flat-screen TVs, and kitchenettes for a convenient experience.

Convenient Amenities
Benefit from our fitness center, non-smoking property, and provisions like bed linens and towels during your stay, ensuring a relaxed and hassle-free visit.

Book your stay at WoodSpring Suites Winston-Salem near Hanes Mall for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6.9
Based on 252 reviews
Cleanliness: 2.8
Service: 10
Location: 9
Room Quality: 3.2
Amenities: 7.5
Value for Money: 7
Food and Beverage: 6.7
Overall Experience: 9
W
Wendell • solo_traveller • us
6
2026-10-29 • via Nuitee
T
Tommy • solo_traveller • us
3
I won’t stay here again.
Pros:

The staff were helpful and friendly.

Cons:

The places was noisy. The water in the shower was lukewarm and the towels had stains. There was no coffee or coffeemaker in the room.

2026-10-23 • via Nuitee
‏Ahmedalsayed • couple • us
10
2026-10-21 • via Nuitee
H
Hicks • family_with_children • us
7
Pros:

Location was what we needed

Cons:

No iron in the room(very much needed).
Bare minimum amenities. But we only needed one night so it served our needs

2026-10-19 • via Nuitee
V
Vishwanath • solo_traveller • gb
9
2026-09-15 • via Nuitee
A
Amy • solo_traveller • us
8
2026-09-11 • via Nuitee
H
Hannah • solo_traveller • us
5
2026-08-26 • via Nuitee
M
Martin • solo_traveller • us
8
2026-08-23 • via Nuitee
M
Michele • solo_traveller • us
9
Absolutely wonderful stay quiet very clean and fresh towels whenever you ask truly amazing and wonderful time I will be
Pros:

I love the inviting reception and the cleanliness of the lobby

Cons:

The elavator floors were dirty but not often they did clean them everything else was absolutely wonderful except my bed there was a imprint in the mattress so that made it hard to sleep

2026-08-17 • via Nuitee
A
Anquenetta • couple • us
5
Wasn’t pleased at all!
Pros:

Just the location & Gabby was a pleasure!

Cons:

The fact that we changed rooms twice no air & soiled bed sheets. James the manager has yet to call me to discuss what happened , will never go back or recommend anyone to stay here, I think every guest had a dog but me, just not sanitary and that’s my opinion. Glad it was just an overnight stay

2026-08-13 • via Nuitee
Y
Yaah • family_with_children • us
8
2026-08-13 • via Nuitee
T
Tamico • solo_traveller • us
1
Pros:

I didn’t stay here because they canceled my reservation I called to inquire about the deposit and was asked if I was in town for the black film festival which I knew nothing about and when I replied no they said great because even though I booked through booking and received a rate I would have to be recharged a higher rate plus a deposit. I thought price gouging was ridiculous due to an event and I wondered if that’s for all events or just for African American events!!! I would never give them a penny of my money

2026-08-11 • via Nuitee
S
Sherdena • family_with_children • us
5
It was ok
Pros:

Staff

Cons:

Location

2026-08-10 • via Nuitee
C
campbell • solo_traveller • us
1
Pros:

The price and location were good, but the room wasn't clean. I have pictures of a dead bug and its blood on the pillow. The bathtub wasn't clean. There was stuff stuck to the walls; I'm not sure what it was.

Cons:

The room wasn't clean. I have pictures of a dead bug and its blood on the pillow. The bathtub wasn't clean. There was stuff stuck to the walls; I'm not sure what it was. My husband and I slept in the chairs because we were too afraid to sleep in the bed. My husband called the after-hours number for assistance with the room. He was told someone would call us, but we never heard back.

2026-08-10 • via Nuitee
S
sean • solo_traveller • us
1
What my opinion is!
Pros:

The staff is always friendly

Cons:

So I stayed here for a month and I had to sleep on a bed with no sheets for a week straight bc they didn't have any clean sheets available. The room i paid for was non smoking but when I checked in it smelt as if someone had chained smoked in it I had to get maintenance to come in spray air freshener and bring a glade plug in. The sleeping on no sheets is unacceptable I slept on a plastic mattress pad. I paid a deposit of $150 without being refunded still haven't been refunded.

2026-08-09 • via Nuitee
A
Anita • solo_traveller • us
10
2026-08-09 • via Nuitee
X
Xavier • solo_traveller • us
10
Pros:

Room size

Cons:

Nothing

2026-08-08 • via Nuitee
J
Jatyshia • couple • us
1
2026-07-24 • via Nuitee
T
Taylor • couple • us
8
Staff was very sweet. Very convent to everything! And the security was great
Pros:

The staff was amazing! Our tv was not working in the first room they put us in, however they tried to restart our tv 2 times and that did not work so they switched our room! I was so pleased with the staff and they were so sweet! I would definitely stay here again.

Cons:

I didn’t really have anything I didn’t like about the hotel.

2026-07-20 • via Nuitee
T
Trina • solo_traveller • us
6
2026-07-19 • via Nuitee