Facilities

Offsite parking discounted rates available
Clubhouse
Parking
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean and spacious accommodations
Good food availability
Cons:
Cleanliness and hygiene issues
Poor service and unresponsive staff

Categories

Cleanliness
5.8
The cleanliness was a significant concern, with reports of unclean bathrooms and used towels left by previous guests.
Service
7.8
Service complaints included unresponsive staff during check-in and inadequate housekeeping.
Location
8.8
Location is convenient, being close to Genting but is sometimes perceived as too far for some guests.
Room Quality
6.8
Room quality was generally acceptable but impacted by cleanliness issues and management of amenities.
Amenities
8.3
Amenities such as spacious apartments and available restaurants were positively noted, though some desired better equipment.
Value for Money
7.8
Guests felt the value was lacking given the experience related to cleanliness and service.
Food and Beverage
8.8
The presence of multiple restaurants for meals received positive feedback.
Overall Experience
8.3
Mixed feelings with some good experiences overshadowed by significant cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:10

Property Description

Indoor Pool, Casino & Terrace
Relax and unwind with our indoor pool, casino, and terrace offering stunning mountain views.

Heated Pool & Family-Friendly Amenities
Enjoy our heated pool, garden, and free private parking along with family rooms and a sauna for ultimate comfort.

Modern Accommodations with Kitchen Facilities
Our units feature air conditioning, flat-screen TVs, and private bathrooms. Selected rooms offer fully equipped kitchens with a dishwasher and microwave.

To experience luxury in the mountains, book your stay at QUINCE HOME GRAND ION DELEMEN GENTING HIGHLANDs with us today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.8
Based on 2637 reviews
Cleanliness: 5.8
Service: 7.8
Location: 8.8
Room Quality: 6.8
Amenities: 8.3
Value for Money: 7.8
Food and Beverage: 8.8
Overall Experience: 8.3
K
Kuan • extended_group • my
9
2026-06-20 • via Nuitee
A
AZMAN ABU • couple • my
10
2026-06-20 • via Nuitee
A
ash • solo_traveller • my
7
2026-06-19 • via Nuitee
N
Naim • solo_traveller • my
10
Pros:

Good

2026-06-19 • via Nuitee
A
Aliyah • couple • my
8
2026-06-18 • via Nuitee
R
ROUZIL • extended_group • my
8
Very good for a one night stay
Pros:

We stayed at the corner unit with 2 bedrooms at Level 4. Easy check in and check out. Parking was also free. Kitchen is well equipped with a bar fridge and kettle. Bathroom is also decent size and clean.

Cons:

There is no dining table in the unit. Parking is also very far at another tower and can be very confusing.

2026-06-18 • via Nuitee
U
Uthaya kumar • couple • my
10
2026-06-17 • via Nuitee
A
AZLAIDA • couple • my
10
2026-06-16 • via Nuitee
I
izzul • couple • my
10
2026-06-15 • via Nuitee
L
Lai • couple • my
9
2026-06-15 • via Nuitee
G
Gladys • family_with_children • sg
8
Overall okay.
Pros:

Big for big family

Cons:

The cleanliness and the hot water for showering was not enough

2026-06-14 • via Nuitee
R
Rara • family_with_children • my
8
2026-06-14 • via Nuitee
M
mohd aris • family_with_children • my
10
2026-06-14 • via Nuitee
S
Samu • solo_traveller • my
9
Pros:

Room is worth for money

Cons:

The staff not responding the called at all.

2026-06-14 • via Nuitee
S
Singh • solo_traveller • my
10
Pros:

The environment

Cons:

Freeze was leaking

2026-06-13 • via Nuitee
N
naimah_20 • couple • my
7
2026-06-12 • via Nuitee
N
Nadia • extended_group • my
8
2026-06-12 • via Nuitee
V
Vivienne • family_with_children • my
8
2026-06-11 • via Nuitee
S
Susan • extended_group • my
10
Pros:

Clean environment…comfortable..it is a good place to relax… Customer service also friendly…good service provided…

Cons:

NA

2026-06-11 • via Nuitee
J
Juwa • extended_group • my
10
2026-06-10 • via Nuitee