d'primahotel Kualanamu Airport Medan

Hotels
8.3 (1568 reviews)
Jl. Arteri Kualanamu, Tumpatan Nibung, Batang Kuis, Deli Serdang , Medan , id

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Convenient location near the airport
Friendly staff
Clean and comfortable rooms
Cons:
Issues with cleanliness in bathrooms
Slow service in restaurant
Parking and payment related inconveniences

Categories

Cleanliness
7.55
Some mentions of cleanliness issues, such as unclean showers and TV not working.
Service
8.55
General positive sentiment towards staff and service quality, though with some complaints about wait times.
Location
9.05
Close to the airport, convenient for travelers.
Room Quality
8.05
Rooms are generally clean and spacious, though some complain about noise.
Amenities
8.55
Good shuttle service and laundry options, though some issues noted.
Value for Money
8.55
Good value considering proximity to airport and amenities provided.
Food and Beverage
7.55
Breakfast options were small and there were slow service complaints in the restaurant.
Overall Experience
8.55
Overall positive experience, very suitable for short stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:45

Property Description

Luxurious Amenities

Prime Plaza Kualanamu-Medan offers a range of luxurious amenities for a comfortable stay. From a well-equipped fitness center to a refreshing outdoor pool with a dedicated kids area, this property ensures a relaxing experience for guests of all ages.

Modern Rooms

Each room at Prime Plaza Kualanamu-Medan is designed to provide ultimate comfort and convenience. With a spacious seating area, air conditioning, LED TV, fridge, and personal safe, guests can unwind in style after a day of exploring the vibrant city of Medan.

Delicious Dining

Start your day right with a delectable buffet breakfast at the hotel's restaurant. Whether you prefer a hearty meal to kickstart your morning or a light bite to fuel your adventures, the dining options at Prime Plaza Kualanamu-Medan cater to every palate.

Experience luxury and comfort at Prime Plaza Kualanamu-Medan. Book your stay now for an unforgettable getaway.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 2 years old stay for free when using an available cot.
    People 1 year old and over stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.3
Based on 1568 reviews
Cleanliness: 7.55
Service: 8.55
Location: 9.05
Room Quality: 8.05
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 7.55
Overall Experience: 8.55
K
Kalai • extended_group • my
9
2026-06-11 • via Nuitee
F
Femke • family_with_children • nl
9
Goed verblijf in de buurt van het vliegveld.
Pros:

Onze familiekamer was ontzettend groot en schoon. Het personeel was heel vriendelijk. Het ontbijt was vers, lekker en uitgebreid. Je kon uit zowel Indonesische/Aziatische als Westerse opties kiezen.

Cons:

Het zwembadwater prikte in onze ogen (dat is opvallend), de trap van het zwembad zat erg los en onze gordijnen konden niet helemaal goed dicht.

2026-06-10 • via Nuitee
J
Julian • couple • de
9
2026-06-10 • via Nuitee
M
Markus • solo_traveller • de
8
2026-06-08 • via Nuitee
M
Markus • solo_traveller • de
8
2026-06-08 • via Nuitee
O
Olaf • couple • de
9
2026-06-07 • via Nuitee
O
Olaf • couple • de
9
2026-06-06 • via Nuitee
F
Francis • solo_traveller • fr
8
Pros:

Belle chambre, grand lit ,rien ne manque .Navette pour l'aéroport gratuite

Cons:

Petit déjeuner à l'occidentale un peu léger ( pain de mie )

2026-06-05 • via Nuitee
J
Jörg • couple • hu
9
Pros:

It was close to the airport and the free of charge shuttly service worked well.
It was very convinient as we arrived late evening in the hotel and spent one night to catch an early plane. So we even did not have breakfast as we had to leave before the start of breakfast (which is anyway optional)

2026-06-03 • via Nuitee
M
Michael • solo_traveller • au
9
Pros:

Friendly and professional service. Great food. Very clean

Cons:

Pillows a bit big for my preference

2026-06-01 • via Nuitee
V
Vanessa • couple • fr
9
Pros:

Excellent rapport qualité prix en sachant que vous avez dans le prix de la chambre les transferts à l’aéroport (c’est un plus) qui est agréable.

2026-06-01 • via Nuitee
D
Dietmar • couple • de
8
Pros:

Wir haben das Hotel in der Nähe zum Flughafen für eine Nacht gebucht. Überraschenderweise hat man die Flugzeuge abends nicht gehört. Empfehlung: für den kostenlosen Shuttle rechtzeitig anmelden.

2026-06-01 • via Nuitee
F
Fazilah • family_with_children • my
9
I will come again soon😘
Pros:

Kemas bersih wangi dan sangat cantik

2026-05-31 • via Nuitee
H
HATEM • solo_traveller • eg
9
Definitely will come again
Pros:

Friendly Staff - Cleaning

Cons:

Am okay with everything

2026-05-30 • via Nuitee
N
Nabil • couple • fr
10
Pros:

Le personnel, l’emplacement, le buffet.

Cons:

Rien

2026-05-30 • via Nuitee
A
Amy • family_with_children • au
9
2026-05-28 • via Nuitee
J
jdhehl • solo_traveller • de
4
2026-05-27 • via Nuitee
B
Beata • family_with_children • hu
8
Great hotel if you want yo stay close to the airport.
Pros:

Very close to the airport.
Great value for money.

Cons:

The room was a bit outdated.

2026-05-22 • via Nuitee
N
Nissrine • solo_traveller • fr
8
2026-05-21 • via Nuitee
G
Gerda • solo_traveller • nl
7
Pros:

Schoon, verzorgd, vriendelijk.

Cons:

Niets

2026-05-21 • via Nuitee