d'primahotel Kualanamu Airport Medan

Hotels
8.3 (1679 reviews)
Jl. Arteri Kualanamu, Tumpatan Nibung, Batang Kuis, Deli Serdang , Medan , id

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Convenient location near the airport
Friendly staff
Clean and comfortable rooms
Cons:
Issues with cleanliness in bathrooms
Slow service in restaurant
Parking and payment related inconveniences

Categories

Cleanliness
7.55
Some mentions of cleanliness issues, such as unclean showers and TV not working.
Service
8.55
General positive sentiment towards staff and service quality, though with some complaints about wait times.
Location
9.05
Close to the airport, convenient for travelers.
Room Quality
8.05
Rooms are generally clean and spacious, though some complain about noise.
Amenities
8.55
Good shuttle service and laundry options, though some issues noted.
Value for Money
8.55
Good value considering proximity to airport and amenities provided.
Food and Beverage
7.55
Breakfast options were small and there were slow service complaints in the restaurant.
Overall Experience
8.55
Overall positive experience, very suitable for short stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:45

Property Description

Luxurious Amenities

Prime Plaza Kualanamu-Medan offers a range of luxurious amenities for a comfortable stay. From a well-equipped fitness center to a refreshing outdoor pool with a dedicated kids area, this property ensures a relaxing experience for guests of all ages.

Modern Rooms

Each room at Prime Plaza Kualanamu-Medan is designed to provide ultimate comfort and convenience. With a spacious seating area, air conditioning, LED TV, fridge, and personal safe, guests can unwind in style after a day of exploring the vibrant city of Medan.

Delicious Dining

Start your day right with a delectable buffet breakfast at the hotel's restaurant. Whether you prefer a hearty meal to kickstart your morning or a light bite to fuel your adventures, the dining options at Prime Plaza Kualanamu-Medan cater to every palate.

Experience luxury and comfort at Prime Plaza Kualanamu-Medan. Book your stay now for an unforgettable getaway.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.3
Based on 1679 reviews
Cleanliness: 7.55
Service: 8.55
Location: 9.05
Room Quality: 8.05
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 7.55
Overall Experience: 8.55
J
Job • family_with_children • nl
9
2026-08-28 • via Nuitee
D
Douglas • solo_traveller • au
4
Pros:

Bed and room fine

Cons:

Service for dinner took an hour everyone that came to dine after us served before us. Four of us dined and meals served to us at different times I

2026-08-27 • via Nuitee
J
Jasmin • couple • au
5
2026-08-27 • via Nuitee
M
Michael • solo_traveller • at
4
Da muss man durch...
Pros:

nahe am Flughafen

Cons:

Familienzimmer waren nicht wie beschrieben, statt Doppelbetten wurden in einem Zimmer Klappbetten eingeschoben, im anderen Matratzen auf den Boden gelegt.

Beinahe keinen Flughafentransfer bekommen weil jede Stunde nur 10 Plätze verfügbar sind und zu wenige übrig waren. Wir mussten die Sitze doppelt besetzen.

Das Essen im Restaurant hat 1 Stunde gebraucht, kam dann kalt zum Tisch, gesehen haben wirs schon länger wo es zwischengeparkt und abgekühlt wurde.
Der Fisch war nicht durchgegart. Essen war sehr teuer dafür wend wenig.

2026-08-27 • via Nuitee
G
Goossen • solo_traveller • nl
8
Pros:

Vooral dat het dicht bij het vliegveld lag, dat we er alle maaltijden konden verkrijgen! Dat we er konden zwemmen!! Tussendoor gang mogelijk tussen kamers onze zoons en wij!!

Cons:

Van 1 dag niet te zeggen

2026-08-26 • via Nuitee
C
Craig • solo_traveller • au
7
Good for a one night stay.
Pros:

Close to the airport.

Cons:

For some strange reason they gave me as a solo traveller a room with four beds in it. Also the bar is too expensive.

2026-08-26 • via Nuitee
M
MATHIEU GARAYT • family_with_children • fr
4
Run away! Although convenient location vs airport, do few extra miles for better place
Cons:

This stop has been the wors experience in Sumatra during our 3 weeks trip. Front desk was terrible (angry women almost yelling at us for asking questions,, no way to arrange paying cash - credit card mandatory, we had to pay shuttle supposedly free, hotel card not working 2 times, restaurant has been the worst food we eat in Indonesia (frozen fish, cols pastas, long wait...),

2026-08-25 • via Nuitee
B
Benjamin FOEX • solo_traveller • fr
6
Pros:

L'emplacement, juste a côté de l'aéroport (nous y étions déjà venu plusieurs fois)

Cons:

Personnel pas très aimable.
Petit déjeuner très médiocre.

2026-08-25 • via Nuitee
G
Gonzalo • solo_traveller • es
10
Pros:

La habitación, el desayuno, la atención. Personal muy amable.

Cons:

Me gustó pero podrían mejorar el desayuno.

2026-08-24 • via Nuitee
R
Robert • solo_traveller • be
6
Pros:

De kamer was ruim en netjes.

Cons:

De elektrische draden met verlichting die boven het zwembad hingen zijn onverantwoord. Teveel product in het zwembadwater. Het zwembad voldeed dus niet aan de verwachtingen. Er wordt slechts één sleutelkaart voor de kamer afgeleverd.

2026-08-22 • via Nuitee
S
Sjaak • family_with_children • nl
6
Voor een overnachting prima
Pros:

De kamers

Cons:

Het restaurant. Veel op de nasty was niet aanwezig. Zelfs geen blikje cola.

2026-08-21 • via Nuitee
H
Henry • couple • nl
10
Tussen stop
Pros:

Goede tussen stop als je weer moet verder moet vliegen.10 minuten van vliegveld goede service

2026-08-21 • via Nuitee
E
Enrique • solo_traveller • gb
7
Pros:

Location was perfect since we were just staying 1 night before heading to the airport. Free shuttle service, nice swimming pool and a nice gym too.

Cons:

The restaurant has many options on the menu but most of them were sold out so a bit disappointed with that.

2026-08-21 • via Nuitee
L
Lara • solo_traveller • it
9
Pros:

Abbiamo soggiornato in questo albergo solo una notte, posizione ottima per raggiungere l'aeroporto con servizio navetta disponibile anche la notte. Purtroppo non abbiamo fatto in tempo ad usufruire della piscina e del servizio lavanderia messo a disposizione della struttura. Staff gentile e disponibile.

2026-08-20 • via Nuitee
C
Camille • couple • fr
8
Pros:

Tres bien, petit déjeuner sympa ( mais avec plus de fruit frais et un jus ça serait vraiment le top) l’ emplacement est pratique les lits sont conforts

2026-08-20 • via Nuitee
S
Stephanie • couple • fr
8
Pros:

Pratique pour partir à Bukit Lawang

Cons:

Évier bouché

2026-08-20 • via Nuitee
M
Maike • extended_group • de
9
2026-08-19 • via Nuitee
M
Maike • extended_group • de
9
2026-08-19 • via Nuitee
M
Maurice • family_with_children • nl
9
2026-08-19 • via Nuitee
R
Railaite • solo_traveller • lt
9
Pros:

Lactation, sraff. The room was clean.

Cons:

.

2026-08-19 • via Nuitee