Kecho Legacy Hotel Hanoi & Spa

Hotels
9.3 (728 reviews)
02 Ngõ Trung Yên , Hanoi , vn

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Beautiful decor
Excellent breakfast
Cons:
Shower temperature control issues
Some rooms were small

Categories

Cleanliness
8.78
Some concerns mentioned about towel hooks; overall cleanliness is standard for this hotel tier.
Service
9.75
The staff were warm, welcoming, and friendly; several positive mentions highlight great service.
Location
9.79
Exceptional location in the heart of Hanoi's Old Quarter, close to food stalls and shops.
Room Quality
9.24
Rooms were mostly described as gorgeous or lovely, with a couple noting size issues.
Amenities
8.77
Amenities such as the rooftop bar and breakfast buffet received positive mentions.
Value for Money
9.23
Excellent value for money considering the quality of service and amenities offered.
Food and Beverage
9.28
Breakfast buffet was particularly praised for its quality and variety.
Overall Experience
9.55
Guests enjoyed a fantastic stay, highlighting the overall positive atmosphere and experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:21

Property Description

Central Location
Situated in the heart of Hanoi, near major attractions such as the Opera House and St. Joseph Cathedral.

Modern Amenities
Enjoy air-conditioned rooms with a flat-screen TV, minibar, and free WiFi, along with 24-hour room service.

Dining and Entertainment
Indulge in a delicious buffet breakfast and unwind at the hotel's terrace, restaurant, and bar.

Ready to experience luxury and convenience in the bustling city of Hanoi? Book your stay at Kecho Legacy Hotel Hanoi today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.3
Based on 728 reviews
Cleanliness: 8.78
Service: 9.75
Location: 9.79
Room Quality: 9.24
Amenities: 8.77
Value for Money: 9.23
Food and Beverage: 9.28
Overall Experience: 9.55
C
Cesar • couple • fr
10
Pros:

Hôtel incroyable, d’une beauté authentique et idéalement situé.

Le personnel est extrêmement gentil, attentionné et toujours à l’écoute des clients, ce qui a rendu notre séjour très agréable.

Nous avons particulièrement échangé avec Anna, qui a fait preuve d’une grande bienveillance. Elle nous a aidés à réserver une excursion dans la baie d’Ha Long et nous a conseillé les plus beaux endroits à visiter.

Si nous devions revenir à Hanoï, nous choisirions cet hôtel sans la moindre hésitation, notamment grâce à la qualité exceptionnelle de son personnel.

Encore un grand merci !

2026-07-25 • via Nuitee
C
Chiara • couple • it
1
Truffatori
Pros:

Niente

Cons:

Non so neanche da dove partire per descrivere la poca serietà di questa ( costosa) struttura. La prima mattina uscendo alle 8 abbiamo sentito un trapano ma non ci abbiamo fatto molto caso, alle 3.30 del pomeriggio siamo tornati in stanza ( che non era neanche stata pulita nonostante avessimo lasciato il cartellino) e abbiamo sentito il trapano nella stanza affianco, abbiamo chiamato il personale e chiesto spiegazioni, ci è stato risposto che stavano ristrutturando e che se volevamo riposare potevamo andare alla spa. Dopo non poche rimostranze, spiegando che la stanza era pagata per l’intera giornata e non solo dalle 6 di sera alle 6 del mattino, ci è stato detto che infatti non avevano affittato le altre stanze del piano ( perché la nostra di allora?) ma che avrebbero fatto smettere gli operai, ciò non è successo, sono passati dal trapano al martello. Uscendo per cena abbiamo spiegato che se non volevano cambiarci stanza e il giorno dopo ci fossero stati ancora i lavori ce ne saremmo andati, ci hanno assicurato assoluto silenzio. La mattina successiva a colazione si sono scusati ma appena rientrati in stanza sono venuti ad avvisarci che i lavori sarebbero proseguiti per tutto il giorno, come sempre potevamo andare alla spa…. Abbiamo detto avremmo fatto il check out anticipato dopo un’ora ( 8 del mattino), appena usciti dall’hotel ho ricevuto una mail da Booking che mi informava che l’hotel aveva segnato che non ci eravamo mai presentati per il check in ( in questo modo non avrei potuto fare la recensione), naturalmente la nostra presenza in hotel era ampiamente dimostrabile dalla ricevuta di pagamento.

2026-07-24 • via Nuitee
F
Fay • solo_traveller • gb
10
A safe haven in a busy city
Pros:

Stepping inside the hotel and you are greeted with a lovely scent and wonderful atmosphere. The hotel follows gent shui principles apparently so it is quirky and cool. The staff were truly excellent.

2026-07-23 • via Nuitee
E
Evelina • solo_traveller • se
9
Pros:

Like a museum, good location, wery good service. Good food and bar.

Cons:

Litlebit rools like no food in the room from outside, dont put toilet paper in toilet but same in all old places in vietnam.

2026-07-23 • via Nuitee
A
Adel • family_with_children • fr
10
Manifique séjour ! Le personnel est à l’écoute de nos besoin l’hôtel est parfait ! Le petit déjeuner est délicieux !
2026-07-23 • via Nuitee
G
Gengjun • solo_traveller • at
10
Pros:

David was the best, the service was great!

2026-07-23 • via Nuitee
A
Alon • solo_traveller • il
10
2026-07-23 • via Nuitee
M
Mrudul • solo_traveller • in
9
2026-07-23 • via Nuitee
R
Raphaël-Antoine • couple • fr
9
2026-07-22 • via Nuitee
A
Antonis • solo_traveller • cy
10
Υπέροχη εμπειρία!
Pros:

Υπέροχη εμπειρία! Το ξενοδοχείο βρίσκεται σε ένα στενό στην παλιά συνοικία, μέσα στο κέντρο του κέντρου. Μέναμε στη σουίτα με μπαλκόνι στον 10ο όροφο και το δωμάτιο ήταν φανταστικό. Οι φωτογραφίες δεν διαφέρουν από την πραγματικότητα. Το πρόγευμα μια χαρά. Το προσωπικό πολύ εξυπηρετικό και φιλικό (ιδιαίτερη μνεία στον David). Δοκιμάσαμε και το spa του ξενοδοχείου και μείναμε ευχαριστημένοι. Σε γενικές γραμμές, αποδείχθηκε πως ήταν μια εξαιρετική επιλογή!

Cons:

Τίποτα, όλα ήταν υπέροχα.

2026-07-22 • via Nuitee
A
Allan • family_with_children • dk
7
2026-07-22 • via Nuitee
M
Marie • solo_traveller • fr
10
Pros:

Tout

2026-07-22 • via Nuitee
M
Michelle • couple • au
10
Staff make this stay wonderful
Pros:

I loved the staff! They were beautiful and so hospitable

Cons:

Water ran cold often and the bedroom lighting was bad, room was quite cramped

2026-07-22 • via Nuitee
M
Mohamed • solo_traveller • nl
10
Amazing staff!
Pros:

Even though I only stayed there for one day, it was still one of my best days in Vietnam. And it was all thanks to Jamie, David and, in particular Anna! The staff are brilliant and take a genuine interest in helping you find different solutions.

2026-07-21 • via Nuitee
E
Ehren • solo_traveller • ca
10
Beautifully decorated hotel that makes the hotel a destination in and of itself within the city
Pros:

The beautiful traditional decor in the rooms and through out the hotel. The staff is also friendly and helpful

Cons:

I liked everything

2026-07-21 • via Nuitee
H
Hitesh • solo_traveller • au
10
Pros:

David, Jamie and Alice were all wonderful. Hotel with Vietnamese charm and architecture. Exceptional location in the heart of the old quarter. Good breakfast selection both traditional and western.

Cons:

Nothing, everything was great.

2026-07-20 • via Nuitee
L
Lanabuj • family_with_children • fr
10
Pros:

Awesome hotel, right in the middle of the old town, everything is nearby so you can walk everywhere.
The welcome we got was amazing! Special mention to David, the manager, who really looks after his guests. He takes the time to give great tips on what to see and where to eat. He’s super nice and always has a smile on his face.
I highly recommend staying here!

2026-07-20 • via Nuitee
C
Chelsea • couple • au
10
2026-07-19 • via Nuitee
D
Daniel • extended_group • gb
10
Pros:

The location in the heart of the old quarter was a real standout, the staff were some of the best I have ever met. Especially Anna they all made sure we had an exceptional stay.

Cons:

Not applicable

2026-07-18 • via Nuitee
M
Moritz • couple • ch
9
2026-07-18 • via Nuitee