The Saga House

Hotels
9.2 (113 reviews)
54 Ngõ Phất Lộc , Hanoi , VN

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Heating
Family rooms
Lift / Elevator
Laundry
Luggage storage
Airport shuttle
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Great location
Cons:
Lacks expected amenities
Price not justified for offerings

Categories

Cleanliness
9.44
The room was very clean.
Service
9.91
The receptionist was so helpful and kind.
Location
9.45
Great location for a hotel.
Room Quality
9.4
Positive sentiments about room cleanliness and overall feel.
Amenities
8.43
Standard amenities, but lacking expected items like coffee and water.
Value for Money
8.39
Disappointing for the money they ask.
Food and Beverage
8.94
Not explicitly mentioned, but standard quality for this hotel tier.
Overall Experience
9.61
A pleasant stay overall despite minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:20

Property Description

Luxurious Accommodation with Hot Tub
Discover the epitome of comfort at Hanoi Saga Hotel, located in the heart of Hanoi. Experience a tranquil stay in our air-conditioned rooms with free WiFi, just steps away from Hanoi Old City Gate.

Convenient Amenities and Services
Indulge in relaxation with our hot tub facility and enjoy the convenience of having a desk, flat-screen TV, and private bathroom in each unit. Savor a touch of luxury with wine or champagne and fresh fruits delivered to your room.

Prime Location and Nearby Attractions
Immerse yourself in the vibrant culture of Hanoi with attractions like Thang Long Water Puppet Theater and Hoan Kiem Lake within walking distance. Explore the city easily with our proximity to popular landmarks and a convenient airport shuttle service.

Book your stay at Hanoi Saga Hotel for an unforgettable experience in Hanoi!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.2
Based on 113 reviews
Cleanliness: 9.44
Service: 9.91
Location: 9.45
Room Quality: 9.4
Amenities: 8.43
Value for Money: 8.39
Food and Beverage: 8.94
Overall Experience: 9.61
N
Nerin • couple • my
8
2026-10-31 • via Nuitee
D
Deborah • family_with_children • fr
10
Hôtel propre personnel accueillant bien placé
Pros:

Très bon accueil et l’emplacement

2026-10-24 • via Nuitee
G
gabriele • couple • it
10
2026-10-22 • via Nuitee
K
Karlee • family_with_children • au
10
2026-10-19 • via Nuitee
P
Phát • extended_group • vn
9
Pros:

Nhân viên rất chu đáo. Cơ sở sạch sẽ.

Cons:

Không có

2026-10-18 • via Nuitee
T
Thiện • couple • vn
8
Bình thường
Pros:

Bình thường

Cons:

Vô hẻm sâu quá

2026-10-18 • via Nuitee
J
Jeanne • couple • us
10
Great location
Pros:

We loved the location. Quiet off the street and walking distance to good food, the lake, the water puppet shows. The staff was very helpful with directions, rides and answering our questions. We will definitely strait there again.

2026-10-18 • via Nuitee
K
Kalvin • couple • gb
10
Pros:

Great value for money and in a great location. The hostess is the best thing about the hotel and made our stay in Hanoi great. If I return to Hanoi I will definitely stay here again.

2026-10-15 • via Nuitee
S
Sylvia • couple • gb
9
Amazing place to stay
Pros:

Anh was an absolute gem: lovely, friendly and always happy to help. Spacious, spotless room, a super comfy bed, and an EXCELLENT location, with everything just a few minutes' walk away yet wonderfully quiet. Slightly weak shower pressure was the only tiny niggle, and it didn't matter one bit. We'd stay again in a heartbeat!!

Cons:

There was nothing we disliked!!

2026-10-14 • via Nuitee
A
Ajeerah Jawaher binti • family_with_children • my
10
satisfied and a pleasant stay
Pros:

the room is very spacious. we got 1 queen bed & 1 mini sofa bed (it felt like a sofa bed). strategic location as it is at the centre of the city. affordable price. too bad we only stay here for 1 night as we came from Sa Pa before heading to airport the next day.

Cons:

it kinda awkward that u need to take a shower IN the bathtub. i'll very much prefer they were separated since we have to climb into the tub and it would be very dangerous to step in when the floor is wet. aside from that, the location of the hotel is at the back of the end road. if there's no people around, it feels quite dangerous to be alone.

2026-10-12 • via Nuitee
S
souvy patrick • solo_traveller • fr
10
Pros:

Tout était parfait je recommande vivement cet établissement le personnel est très gentil et a l'écoute j'ai passé un excellent séjour

2026-10-09 • via Nuitee
D
Dhaiya • solo_traveller • ae
8
2026-10-07 • via Nuitee
O
Oriol • couple • es
10
2026-10-07 • via Nuitee
N
Nurtolgan • couple • kz
10
2026-09-18 • via Nuitee
D
Daisy • solo_traveller • au
10
Thank you!
Pros:

The staff were lovely, the balcony and natural lighting is a great touch.

2026-09-14 • via Nuitee
H
Hai • solo_traveller • gb
10
2026-09-14 • via Nuitee
V
Vibert • extended_group • au
10
2026-09-10 • via Nuitee
S
Sasha Lee • solo_traveller • gb
2
Cons:

They demanded a 3.5% fee for paying by card, contradicting the description on Booking.com. When I brought cash from an ATM, a young female staff member impudently asked me not to take the change—which, by the way, amounted to much more than 3.5% of the bill.

When I asked for something to deal with the mosquitoes in the room, the same staff member told me they did not have anything for mosquitoes and, outrageously, suggested that turning on the air conditioning might “scare” them away. I had had a much better experience in the past at similarly priced accommodation in the Old Quarter.

There was a brown stain on the duvet.

2026-09-02 • via Nuitee
T
Thanh Hải • solo_traveller • vn
8
ks nhỏ song có võ
Pros:

chưa ăn sáng dù ở tới 6 ngày vì không được thông báo . thái độ nhân viên tốt, cởi mở

Cons:

xe hơi không vào được

2026-08-25 • via Nuitee
T
TSUYUN • extended_group • tw
10
Pros:

員工貼心服務,主動提前詢問是否需要接送機,還讓我們提前入住,位在熱鬧街區附近的小巷中,步行即可達有名的蛋咖啡、夜市、景點。

2026-08-20 • via Nuitee