Şems inn hotel

Hotels
8.3 (25 reviews)
ŞEHİDİYE MAHALLESİ 43.YENİ SOK NO 5 , Mardin , tr

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Facilities

Parking
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Pets allowed
Hot tub/Jacuzzi
Non-smoking throughout
Fruits
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great breakfast and view
Cons:
Small room size
Noise issues from the dining area

Categories

Cleanliness
7.13
Mention of a cockroach found in the room negatively impacts cleanliness.
Service
9.1
Multiple reviews praised the helpfulness and attentiveness of the staff.
Location
9.14
Close to the old city, yet quiet for a good night's sleep.
Room Quality
7.59
Small and uncomfortable room with issues regarding the bathroom door.
Amenities
8.12
Adequate amenities mentioned, but some improvement could be made.
Value for Money
8.08
Perceived good value considering the location and service.
Food and Beverage
9.13
Breakfast was well-served and abundant according to guests.
Overall Experience
8.1
Despite some complaints, the overall experience was positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:07

Property Description

Charming Garden and Terrace
City View Balcony Options
Multilingual Staff for Excellent Service

To experience a delightful stay at Şems Inn with a garden, city-view balconies, and a multilingual staff, book now for a memorable time in Mardin.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.3
Based on 25 reviews
Cleanliness: 7.13
Service: 9.1
Location: 9.14
Room Quality: 7.59
Amenities: 8.12
Value for Money: 8.08
Food and Beverage: 9.13
Overall Experience: 8.1
I
Ihsan • solo_traveller • de
7
Pros:

Personal war freundlich.

Cons:

Hygiene und saubeekeit fällt bisschen.

2026-06-10 • via Nuitee
M
mehmet • couple • jp
10
2026-06-09 • via Nuitee
K
Katibe • extended_group • de
10
Top Lage bezaubernde Gastgeber und eine pure wohlfühloase
Pros:

Alles war wirklich perfekt! Super freundlicher und sympathischer Service, man fühlt sich direkt willkommen und bestens aufgehoben. Das Hotel war sauber, gemütlich und man merkt, dass hier mit viel Herz gearbeitet wird. Wir kommen auf jeden Fall sehr gerne wieder und können es nur weiterempfehlen!

2026-05-25 • via Nuitee
A
Aleyna • extended_group • dk
10
Her şey şahaneydi!
Pros:

Hasan Bey ve Yonca Hanım çok ama çok ilgiliydi. Bizi evimizden uzakta evde hissettirdiler. Otelin konumu da ayrıca harikaydı. Gün ortasında otele gelip dinlenme şansımız oldu. Kahvaltı da çok lezzetli ve zengindi. Odalar çok ferahtı ve otelin lobi alanı da çok keyifliydi.

2026-05-23 • via Nuitee
G
GUZALIIA • couple • mk
7
Pros:

Отель оставляет неоднозначное впечатление. Расположение отеля в центре, на тихой улочке, спать было комфортно, без шума с улицы. Вид из окна замечательный. Но! Доехать до парадной двери отеля невозможно на транспорте, нужно идти, петля по узкой улочке. Мы самостоятельно при заезде найти не смогли, позвонили в отель и нас встретил на основной улице мальчик. Лестницы на верхние этажи крутые и узкие (для сведения, кому критично). Завтраки сытные, но достаточно жирные (всё жаренное). В номере в апреле было очень холодно и сыро, всю ночь работал кондиционер. Кондиционер хороший, бесшумный. Нет шкафа для одежды, только вешалка с плечиками. Плечиков недостаточно. В санузле соответственно было очень холодно, горячей воды не было, только слегка тёплая, плесень на стенах. Персонал доброжелательный. Ещё раз в этот отель я бы не поехала, минусов всё таки было больше, чем плюсов.

2026-05-23 • via Nuitee
Z
Zheng • solo_traveller • cn
9
Pros:

Good location. Authentic stone house style interior decor. very nice lounge and balcony with view of the Mesopotamia. Excellent breakfast the level of a restaurant. Hasan was in particular attentive and helpful. Thank you.

2026-05-21 • via Nuitee
S
Sirma • family_with_children • ch
2
Cons:

Bei unserer ankunft waren die zimmer eiskalt, mit der mobilen heizung welches uns auf mehrere anfragen abgegeben wurde wurde das zimmer nicht warm. Die dusche musste man auch melden dass es warm war, wasser musste man etwa 5min. Laufen lassen und so duschte man in einem see. Frühstücksraum war auch eiskalt so dass wir wieder die mobile heizung vom zimmer holen mussten. Abends sagten sie um 8 gibt es frühstück, wir mussten bis 9.30 warten damit uns dann doch ein gutes frühstück serviert wurde. Wir haben 2 nächte gebucht, blieben aber nur eine weil wir zu hause wenigstens wärme hatten.

2026-01-26 • via Nuitee
A
Aleksandr • extended_group • ru
8
2025-11-28 • via Nuitee
P
Patricia • couple • co
5
No pida el cuarto del salón
Pros:

Lo mejor fue la calidad del personal que atendía el hotel Ahsan y otro que no supe su nombre. Muy atentos, serviciales, siempre dispuestos a ayudarnos en todo. El desayuno estaba abundante y muy bien servido.

Cons:

La habitación estaba al frente del salón donde sirven el desayuno. El cuarto muy pequeño e incómodo, no había espacio ni para abrir las maletas de mano. La puerta del baño era supuestamente corrediza, pero sin riel, no tenía una manigueta al interior del baño para cerrarla con facilidad, había que arrastrarla. Vi una cucaracha en el cuarto.
Una noche estábamos dormidos y llegaron varias personas y se sentaron en el salón a conversar, nos despertaron, esperamos alrededor de una hora a ver si se callaban o se iban, pero viendo que seguían conversando, me tocó salir y decirles que lo sentía mucho pero que por favor se fueran a conversar a otro lado que nosotros estábamos tratando de dormir. No entiendo porque el personal del hotel no les dijo que habían clientes descansando.

2025-11-13 • via Nuitee
E
Edwin • couple • nl
8
Mardin verdient meer
Pros:

Het personeel was zeer behulpzaam en vriendelijk, niet te beroerd om mee te denken in oplossingen.

2025-11-05 • via Nuitee
J
Jiri • couple • cz
10
Pros:

Stylish hotel in the historic center of Mardin. Very nice and attentive staff, great breakfast, free coffee and tea all day. Beautiful view from the terrace. We probably booked the smallest room, for three nights it was not a problem, but for a longer stay I would recommend choosing a larger room.

Cons:

-

2025-10-31 • via Nuitee
A
Arata • extended_group • jp
9
Beautiful hotel with a beautiful view, very good location
Pros:

The location was close enough to the old city of Mardin, yet, quiet enough to sleep well. The view from the hotel was really beautiful. The decorations of the hotel was really beautiful and well done. Staff was kind and friendly.

Cons:

During our stay, there were two occasions (around 30-45min) when the water stopped running (once in the evening and once in the morning).

2025-10-29 • via Nuitee
Z
Zeliha • couple • nl
7
De eigenaren waren erg klantvriendelijk, super ontbijt en de mooie aankleding van de accommodatie
Pros:

De locatie was perfect op loopafstand in het centrum.

Cons:

De vele trappen die je met je koffer sjouwt.

2025-10-21 • via Nuitee
A
Amin • couple • az
10
2025-10-12 • via Nuitee
E
Evgenii • family_with_children • ru
10
2025-10-02 • via Nuitee
P
Pauline • couple • fr
10
Parfait
Pros:

Superbe séjour au Sems Inn. Confort, decoration, situation, vue, personnel tres gentil... Tout etait parfait - mention speciale pour le petit dejeuner ❤️

Cons:

Absolument rien

2025-09-18 • via Nuitee
M
markus • couple • at
9
2025-09-15 • via Nuitee
Ümit • couple • de
4
Cons:

Schwer zu erreichen

2025-07-16 • via Nuitee
J
Joseph • solo traveller • us
8
Beautiful views and exceptional staff.
Pros:

Nice location, room was great, beautiful view. Amazing breakfast.

Cons:

Was difficult to find

2025-04-20 • via Nuitee
T
Tom • young couple • gb
9
Nice authentic Mardin stay
Pros:

The minute you step in to this Sems Inn, you get the Mardin feeling. The music, lights, atmosphere and the view makes you feel like you are at an ancient era. It feels so authentic. The room is mix between what you first seen and modern times. Bed was very comfortable. You have the facilities you want.

The owner is from the area and knows the history. He welcomed us well, offered us tea/coffee all the time. He also helped us where to visit, where to eat, what to eat…

The time we visited Mardin was cold, but the room was hot enough. You may want to plug the radiator to bathroom an hour before taking a shower. There is no radiator in the bathroom, I think it is due to it being a historic type building.

Breakfast was traditional and plenty. They serve it when you want it. Eating while watching the nice view was amazing.

Overall, we enjoyed our stay.
I would recommend staying here for authentic Mardin feeling.

Cons:

As most of the Mardin hotels, this hotel doesn’t even have a road that you can pull your car in, ask for help from the owner for parking. They helped us a lot on checking in and out to carry our luggages.

If you have issues walking, or going up or down the stairs, this place isn’t for you - so does 90 percent of Mardin hotels.

2025-01-14 • via Nuitee