LaiLa Hotel Mexico City Reforma

Hotels
8.8 (1317 reviews)
Rio Lerma #237 Colonia Cuauhtemoc , Mexico City , mx

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Cleanliness issues
Amenities not up to standard
Breakfast quality inconsistent

Categories

Cleanliness
8.36
Some stains reported and issues with the bathroom cleanliness.
Service
9.83
Staff were consistently described as friendly and professional.
Location
9.37
Multiple mentions of great location and convenience.
Room Quality
8.52
Mixed sentiments about room size but generally comfortable.
Amenities
7.85
Amenities not up to standard for a 4-star hotel.
Value for Money
8.81
Good value but some complaints about specific hotel features.
Food and Beverage
8.56
Breakfast buffet was repetitive, but some enjoyed other offerings.
Overall Experience
9.13
Overall positive experiences noted despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:24

Property Description

Luxurious Location in Mexico City's Heart

Elegant Lobby and Convenient Services

Top-Notch Amenities for Business and Leisure

Experience the epitome of luxury and convenience at LaiLa Hotel CDMX Reforma. With a prime location in Mexico City's bustling district, our hotel offers a stylish lobby and top-notch services like 24-hour front desk and valet parking. Elevate your stay with our panoramic elevator and full-service business center, perfect for both work and leisure travelers. Book now and indulge in the ultimate hotel experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that free shuttle services are arranged upon request and subject to availability.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.8
Based on 1317 reviews
Cleanliness: 8.36
Service: 9.83
Location: 9.37
Room Quality: 8.52
Amenities: 7.85
Value for Money: 8.81
Food and Beverage: 8.56
Overall Experience: 9.13
F
Fabiola.angelica • solo_traveller • mx
10
Pros:

Todo excelente

Cons:

La atención y limpieza

2026-07-24 • via Nuitee
A
Andres Felipe • couple • co
9
2026-07-24 • via Nuitee
L
Luis • solo_traveller • mx
9
Pros:

Servicio

Cons:

creo que ya se necesitan mejores camas

2026-07-22 • via Nuitee
M
Maria Eugenia • extended_group • co
9
2026-07-17 • via Nuitee
M
MIGUEL • solo_traveller • mx
8
Detalles a mejorar
Pros:

La ubicación y el restaurant

Cons:

Aire acondicionado no enfría suficiente y necesita puntos de carga USB

2026-07-14 • via Nuitee
G
Ghazaal • family_with_children • au
7
A clean, family-friendly hotel with excellent staff, but the breakfast and food quality could be significantly improved.
Pros:

The service was good, and some of the staff members were very friendly and helpful. A few staff members were especially kind and patient with our children, which we really appreciated. They also gave us good local recommendations.

The cleanliness was good, and even though the hotel is located in a busy area, we did not feel disturbed by the noise. The hotel’s USD exchange rate was also fair and competitive.

Cons:

The biggest disappointment was the food. The breakfast lacked variety and became repetitive after a couple of days. There were very few options for guests who are not used to Mexican-style breakfasts, so the selection felt quite limited.

2026-07-07 • via Nuitee
M
monica • couple • ar
7
Gusto a poco
Pros:

La ubicación

Cons:

Faltaban insumos en la habitación como té café etc

2026-07-03 • via Nuitee
J
Jana Laura • solo_traveller • ae
10
Pros:

Staff was friendly and accommodating.

2026-07-02 • via Nuitee
R
Roki • solo_traveller • jp
10
2026-06-29 • via Nuitee
P
Paula Andrea • couple • mx
10
2026-06-22 • via Nuitee
D
Dariel Angel • solo_traveller • mx
10
2026-06-22 • via Nuitee
G
gabriela • solo_traveller • it
9
Ottima rapporto qualità prezzo a Reforma
Pros:

La posizione , la stanza junior suite molto grande, il servizio

Cons:

il letto era un po scomodo

2026-06-17 • via Nuitee
C
Cecilia • solo_traveller • mx
10
Pros:

todo bien

Cons:

o

2026-06-17 • via Nuitee
Y
YUAN PO • solo_traveller • tw
10
2026-06-16 • via Nuitee
Y
YUAN PO • couple • tw
10
2026-06-16 • via Nuitee
V
Veronica • extended_group • mx
10
vale la pena pagar por este servicio
Pros:

la atención y empatía

Cons:

la cena los pepitos de roast beef , si estuviero feitos el pan mu y feo

2026-06-15 • via Nuitee
J
Julio Zhao • solo_traveller • cn
9
2026-06-15 • via Nuitee
E
EMILIO • solo_traveller • mx
10
Pros:

Buena ubicación

2026-06-15 • via Nuitee
J
Jordi • solo_traveller • es
8
Pros:

Localozacion

Cons:

Al desayuno le.faltaba más variedad. Embutido, fiambres, mayor calidad en la viennoiserie.framcesa ( tipo Panaderia Esperanza estaría bien)

2026-06-13 • via Nuitee
A
Adriana • solo_traveller • br
8
Pros:

A localização é espetacular, o atendimento, o quarto bom, comfortavel, somente senti falta de uma poltrona e um frigobar.

Cons:

Senti falta de um frigobar no quarto

2026-06-09 • via Nuitee