LaiLa Hotel Mexico City Reforma

Hotels
8.8 (1340 reviews)
Rio Lerma #237 Colonia Cuauhtemoc , Mexico City , MX

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Cleanliness issues
Amenities not up to standard
Breakfast quality inconsistent

Categories

Cleanliness
8.36
Some stains reported and issues with the bathroom cleanliness.
Service
9.83
Staff were consistently described as friendly and professional.
Location
9.37
Multiple mentions of great location and convenience.
Room Quality
8.52
Mixed sentiments about room size but generally comfortable.
Amenities
7.85
Amenities not up to standard for a 4-star hotel.
Value for Money
8.81
Good value but some complaints about specific hotel features.
Food and Beverage
8.56
Breakfast buffet was repetitive, but some enjoyed other offerings.
Overall Experience
9.13
Overall positive experiences noted despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:24

Property Description

Luxurious Location in Mexico City's Heart

Elegant Lobby and Convenient Services

Top-Notch Amenities for Business and Leisure

Experience the epitome of luxury and convenience at LaiLa Hotel CDMX Reforma. With a prime location in Mexico City's bustling district, our hotel offers a stylish lobby and top-notch services like 24-hour front desk and valet parking. Elevate your stay with our panoramic elevator and full-service business center, perfect for both work and leisure travelers. Book now and indulge in the ultimate hotel experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that free shuttle services are arranged upon request and subject to availability.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.8
Based on 1340 reviews
Cleanliness: 8.36
Service: 9.83
Location: 9.37
Room Quality: 8.52
Amenities: 7.85
Value for Money: 8.81
Food and Beverage: 8.56
Overall Experience: 9.13
L
Liliana • extended_group • cr
10
2026-09-17 • via Nuitee
L
Liliana • extended_group • cr
10
Pura Vida
Pros:

Todo en especial la limpieza y amabilidad del personal

2026-09-17 • via Nuitee
G
Gilles • couple • fr
9
2026-09-16 • via Nuitee
J
James • couple • us
8
2026-09-16 • via Nuitee
G
German • couple • cl
8
Very good stay.
Pros:

Surroundings and staff

Cons:

A little bit noisy and small room

2026-09-14 • via Nuitee
A
Arturo • solo_traveller • mx
9
Pros:

X

Cons:

X

2026-09-14 • via Nuitee
F
Felipe • solo_traveller • cl
8
2026-09-10 • via Nuitee
M
Morera • solo_traveller • cr
10
Pros:

La ubicación, el personal, y las instalaciones.

Cons:

Nada

2026-09-09 • via Nuitee
J
Justin • solo_traveller • kr
4
2026-09-08 • via Nuitee
M
Mika • couple • jp
8
安全で妥当
Pros:

立地が良かった。エントランスにドアマンがいつも居てくれたので安心して過ごすことができた。
ビジネス街なので治安も良かった。近くに美味しいタコス屋さんも複数ありました。

Cons:

ホテルの部屋を飛行機の座席を選ぶように選択できるのがウリだが、booking経由だとホテルのメッセージに添付されているリンクが削除されていて見れなかった。そのことを伝えてもホテルから返信がなかったのが少し残念でした。

2026-09-08 • via Nuitee
A
Aries • solo_traveller • us
10
2026-09-06 • via Nuitee
M
MJ • solo_traveller • mx
10
2026-09-06 • via Nuitee
M
MJ • solo_traveller • mx
10
2026-09-06 • via Nuitee
E
Evelyn • extended_group • mx
10
Cómoda y práctica
Pros:

Me gustó mucho la ubicación y el personal siempre fue muy atento y amable

2026-09-05 • via Nuitee
P
Pablo • couple • cr
9
Buena opción cerca de reforma
Pros:

Excelente ubicación.

Cons:

Un tanto viejo

2026-09-04 • via Nuitee
M
Marcos • couple • mx
10
Excepcional experiencia
Pros:

Tudo, desde a atenção da equipe do hotel até as acomodações e localização .
Em especial a atenção dada pelo concierge.

2026-09-02 • via Nuitee
F
FERNANDO RAFAEL • solo_traveller • mx
10
Pros:

Ubicación, precio y atención

Cons:

Que no se pueden hacer llamadas desde la habitación, hay que pedir a recepción te comuniquen

2026-09-01 • via Nuitee
I
Ingrid • solo_traveller • cr
10
Pros:

La camarera Sarai, extraordinaria persona
El restaurante exquisito
El personal muy respetuoso

Cons:

Nada

2026-08-29 • via Nuitee
J
Jose Luis • extended_group • es
10
Buen hotel en CDMX
Pros:

Ubicación, personal, la habitación. Todo muy bien

Cons:

Nada

2026-08-29 • via Nuitee
J
Jose • family_with_children • cr
6
Pros:

Staff and location

Cons:

Facilities were old

2026-08-29 • via Nuitee