LaiLa Hotel CDMX Reforma

Hotels
8.8 (1296 reviews)
Rio Lerma #237 Colonia Cuauhtemoc , Mexico City , mx

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Cleanliness issues
Amenities not up to standard
Breakfast quality inconsistent

Categories

Cleanliness
8.36
Some stains reported and issues with the bathroom cleanliness.
Service
9.83
Staff were consistently described as friendly and professional.
Location
9.37
Multiple mentions of great location and convenience.
Room Quality
8.52
Mixed sentiments about room size but generally comfortable.
Amenities
7.85
Amenities not up to standard for a 4-star hotel.
Value for Money
8.81
Good value but some complaints about specific hotel features.
Food and Beverage
8.56
Breakfast buffet was repetitive, but some enjoyed other offerings.
Overall Experience
9.13
Overall positive experiences noted despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:24

Property Description

Luxurious Location in Mexico City's Heart

Elegant Lobby and Convenient Services

Top-Notch Amenities for Business and Leisure

Experience the epitome of luxury and convenience at LaiLa Hotel CDMX Reforma. With a prime location in Mexico City's bustling district, our hotel offers a stylish lobby and top-notch services like 24-hour front desk and valet parking. Elevate your stay with our panoramic elevator and full-service business center, perfect for both work and leisure travelers. Book now and indulge in the ultimate hotel experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that free shuttle services are arranged upon request and subject to availability.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MXN 150 per day.

Location

Guest Reviews

8.8
Based on 1296 reviews
Cleanliness: 8.36
Service: 9.83
Location: 9.37
Room Quality: 8.52
Amenities: 7.85
Value for Money: 8.81
Food and Beverage: 8.56
Overall Experience: 9.13
A
ALMA ROSA • solo_traveller • mx
10
2026-06-05 • via Nuitee
V
Vijaya bharathi • solo_traveller • us
10
2026-06-04 • via Nuitee
A
ANA MARIA • family_with_children • br
9
Muito agradável
Pros:

Os funcionários são muito simpáticos e o quarto é confortável . Bem localizado.

Cons:

Não ter frigobar.

2026-05-30 • via Nuitee
L
Lizette • solo_traveller • mx
10
Pros:

Excelente ubicación, encuentras de todo caminando, habitaciones limpias y cómodas. Buena relación calidad - precio. El personal es muy amable, en especial Luis (valet parking) fue muy atento y amable.

Cons:

El ruido que hace el aire acondicionado cuando esta prendido.

2026-05-29 • via Nuitee
C
Calderon • solo_traveller • mx
10
Pros:

Excelente ubicación

2026-05-28 • via Nuitee
L
Liliana • solo_traveller • mx
10
2026-05-28 • via Nuitee
D
Diana • family_with_children • us
10
2026-05-27 • via Nuitee
N
Natalia • family_with_children • mx
10
A gusto! Y personal muy amable
Pros:

Ubicación, personal súper amable todos.

Cons:

Todo muy cómodo

2026-05-26 • via Nuitee
G
Giorgia • solo_traveller • it
9
Posizione ideale
Pros:

Zona ideale

2026-05-25 • via Nuitee
V
velasquez • solo_traveller • mx
10
La privacidad se cumple es buenísimo
Pros:

Desayuno muy rico y fresco, la ubicación buenísimo

Cons:

Tal ves algún tipo de entretencion en los dia de lluvia

2026-05-24 • via Nuitee
L
Luis • solo_traveller • mx
9
Pros:

ubicacion

Cons:

Cama no comoda

2026-05-20 • via Nuitee
G
Gutiérrez Calvo • couple • co
10
Pros:

Personal muy amable

2026-05-19 • via Nuitee
B
Bryan Alexander • family_with_children • mx
10
Pros:

Todo

Cons:

El trato en la noche, poco tacto al servicio de cliente,.pero todo bien

2026-05-11 • via Nuitee
C
CELESTE • couple • mx
8
2026-05-07 • via Nuitee
J
Julio Zhao • family_with_children • cn
10
Pros:

Service: 5⭐️
Others：5⭐️

Cons:

nothing

2026-05-07 • via Nuitee
C
Christopher • family_with_children • mx
8
2026-05-05 • via Nuitee
H
Henri • solo_traveller • cl
7
Eficiente y cómoda opción en la Ciudad de México
Pros:

La ubicación excelente y la cama, muy cómoda. Dormí magníficanente.
Y el check out a las 13 es una gran ayuda siempre.

Cons:

La hab. no tiene frigobar, lo que es algo básico para este precio de hotel.
En la ducha el agua se sale e inunda el baño.

2026-05-02 • via Nuitee
E
Edgar G. • couple • mx
8
2026-05-02 • via Nuitee
E
E Koklu • solo_traveller • es
10
2026-05-01 • via Nuitee
V
Victoria • solo_traveller • ar
10
2026-04-29 • via Nuitee