Premium Inn Mombasa City

Hotels
8.8 (206 reviews)
Haile Selasie Road , Mombasa , ke

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Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Exceptional breakfast
Clean and spacious rooms
Good location
Cons:
Wi-Fi connectivity issues
Limited breakfast options
Policy on microwave use unclear

Categories

Cleanliness
8.43
Multiple reviews indicated that the hotel was very clean and well maintained.
Service
9.2
Many reviews praised the friendliness and attentiveness of the staff.
Location
9.24
Guests highlighted the excellent central location of the hotel.
Room Quality
8.89
Reviews mentioned spacious and comfortable rooms, with high cleanliness standards.
Amenities
8.22
Some amenities like Wi-Fi connectivity were noted as lacking, impacting overall satisfaction.
Value for Money
8.68
General consensus suggests good value given the quality and service.
Food and Beverage
8.73
Breakfast received praise, though some guests suggested more options were needed.
Overall Experience
9
Overall positive sentiment from guests with minor issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:41

Property Description

Convenient Location
Located in the heart of Mombasa, Premium Inn Mombasa City offers easy access to popular landmarks like Uhuru Garden Mombasa and Tusks Monument, perfect for exploring the city.

Modern Amenities
Enjoy a comfortable stay with free WiFi throughout the property, a convenient restaurant, and complimentary private parking, making your visit hassle-free and enjoyable.

Helpful Services
Count on our friendly reception staff to assist you with area information and make your stay memorable. Explore nearby attractions like Burhani Gardens, Fort Jesus, and Mombasa Golf Club with ease.

Book your stay at Premium Inn Mombasa City now for a relaxing and convenient experience in Mombasa!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.8
Based on 206 reviews
Cleanliness: 8.43
Service: 9.2
Location: 9.24
Room Quality: 8.89
Amenities: 8.22
Value for Money: 8.68
Food and Beverage: 8.73
Overall Experience: 9
A
Ahmed • solo_traveller • de
10
Pros:

Very Nice, clean and good location hotel.

2026-07-03 • via Nuitee
A
ABDIRIZAK • couple • qa
10
Very exceptional and caring staff always there for anything u need
Pros:

Staff and everything about the place .very clean and organized

Cons:

Nothing 😔

2026-07-02 • via Nuitee
B
Brenda • solo_traveller • zw
9
Pros:

Staff was friendly, checking was seamless and my room was big,nice and very clean.

Cons:

Nothing

2026-07-01 • via Nuitee
E
evelyn • solo_traveller • ke
7
2026-07-01 • via Nuitee
A
amber • couple • nl
9
2026-06-29 • via Nuitee
O
Odera • solo_traveller • ke
10
Pros:

The staff were genuinely kind and caring. When I arrived in the middle of the night, they ensured that I had comfort and smooth process

2026-06-27 • via Nuitee
D
David • solo_traveller • ke
7
No Value for money
Pros:

Breakfast and the staff at the restaurant were really welcoming

Cons:

Hot water was not available on day one of my stay and took 3hours for engineer to come to fix.Lady at the reception was kind enough to extend a late checkout.

2026-06-27 • via Nuitee
O
Osman • solo_traveller • ke
9
2026-06-25 • via Nuitee
M
Moustoifa • solo_traveller • fr
9
Superbe
Pros:

Super petit déjeuner. Très bon restaurant. Etablissement très propre et bien entretenu. Mobilier et locaux récents. Emplacement central, personnel Très sympathique et aux petits soins

Cons:

RAS

2026-06-24 • via Nuitee
N
neolimph • solo_traveller • us
9
Pros:

Very accommodating staff, lovely inside. Actually quiet location for being downtown too.

2026-06-24 • via Nuitee
A
Albert • solo_traveller • ug
7
Pros:

The hotel is centrally located on the island of Mombasa, with easy access to nearby attractions such as Fort Jesus. The fruit platter in my room was a welcome bonus upon arrival.

2026-06-24 • via Nuitee
D
Davis • solo_traveller • us
10
Premium Inn Mombasa City offers a comfortable stay in a convenient location.
Pros:

Breakfast was great. The offerings were honestly more than I had anticipated, so I feel that I got more than I bargained for. In terms of a healthy spread, fiber, carbs, and proteins were all present. The service at breakfast was also great.

Cons:

There isn't much that could have been better. The only hiccup was when I returned to my room on the second day to find that my key card wasn't working. However, a staff member quickly helped get my card up and running again.

2026-06-23 • via Nuitee
P
Paul • solo_traveller • gb
8
2026-06-15 • via Nuitee
C
celine • solo_traveller • be
7
Bien mais…
Pros:

Personnel tres sympatique, restaurant sympa et plats copieux. Chambre spacieuse et confortable.

Cons:

J’ai fait la betise de marcher pieds nus dans ma chambre apres la douche… j’avais les pieds tout noirs!

2026-06-13 • via Nuitee
R
Radoslaw • solo_traveller • pl
6
Hotel czysty, śniadanie słabe i brak profesjonalizmu obsługi. Nie wrócimy.
Pros:

Pokój, czystość i cisza w pokoju.
Telewizor
Klimatyzacja
Transfer z lotniska

Cons:

Śniadanie słabe, Lokalizacja o ile blisko "centrum i kłów" to okolica nie zachęca. Sam park obok kłów zaskoczył negatywnie - góry śmieci i bezdomni.
Dwie sytuacje na duży minus :
1. Po check-in o 2:30 w nocy chcieliśmy się wyspać, mając na uwadze, do której jest śniadanie, więc o 8 rano wstaliśmy. Gdy byliśmy w łazience, ktoś z obsługi zadzwonił dzwonkiem do drzwi pokoju, po czym po chwili (kilka sekund) użył swojej karty do otwarcia drzwi.
Żona nie mogła zrozumieć o co chodzi, więc wystawiłem głowę z łazienki i zrozumiałem że chcieli zapytać czy wszystko w porządku. Rozumiem, gościnność ale priorytetem powinna być prywatność i profesjonalizm. Wchodzenie do pokoju w celu zapytania czy wszystko OK to przekroczenie pewnej granicy.
2. Po śniadaniu około 10 tego samego dnia wybraliśmy się do parku Hallera i Fort jesus, po powrocie około 15:20 nasz pokój zastaliśmy otwarty i nikogo z obsługi wewnątrz ani w pobliżu (drzwi uchylone na pół metra i widoczne nasze rzeczy wewnątrz). Tak uchylone drzwi jak w pustych, przygotowanych pokojach.
Na szczęście nic nie zginęło, ale nie wiemy czy te drzwi były uchylone minutę czy godziny. I po co w sumie? Każdy inny gość hotelu mógł tam wejść.

Właściwie te dwie sytuacje sprawiają, że nie chcielibyśmy pozostać tam dłużej i cieszyliśmy się że następnego dnia wyjeżdżamy na safari.

2026-06-13 • via Nuitee
H
HiTigger • solo_traveller • us
10
Friendly Mombasa Hotel
Pros:

The staff was exceptional. They made sure we were well taken care of and happy.
The buffet breakfast was delicious too.
We were all very pleased with our stay there.

2026-06-11 • via Nuitee
S
Siddiq • solo_traveller • tz
8
2026-06-11 • via Nuitee
A
Amit • couple • ca
9
2026-06-11 • via Nuitee
C
Charlotte • extended_group • it
10
Pros:

Hotel molto carino, pulito, staff gentile e disponibile.
Lo staff alla reception è molto accogliente, gentile e disponibile. Ti aiutano in tutti i modi, cercando di suggerirti soluzioni ai tuoi dubbi o ad organizzare delle escursioni.

Cons:

Il servizio ristorante, in quanto hanno sbagliato l'ordine e i camerieri non sono molto rapidi e sono poco ricettivi.

2026-06-08 • via Nuitee
M
Mouamar • solo_traveller • ng
5
Cons:

they ripped me off with the taxi

2026-06-06 • via Nuitee