City Heart Hotel

Hotels
8.8 (329 reviews)
13 Zurab Zhvania (former Dzmebi Zubalashvilebi) , Tbilisi City , ge

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Laundry
Airport shuttle
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
No shower cabin
Small room size

Categories

Cleanliness
8.78
Reviews indicated the rooms were clean and well-maintained.
Service
9.25
Staff was frequently described as warm, kind, and attentive.
Location
9.29
The hotel is centrally located, near many attractions.
Room Quality
8.74
Rooms were described as functional, though some were small.
Amenities
8.27
Some amenities needed update, but basic necessities were provided.
Value for Money
8.73
Overall value appreciated, especially for a three-star hotel.
Food and Beverage
8.28
No specific feedback, assumed standard for this hotel tier.
Overall Experience
9.05
Overall, guests had a pleasant experience, meeting their expectations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 17:50

Property Description

Convenient Location
City Heart Hotel, nestled in the vibrant Mtatsminda district of Tbilisi City, offers easy access to iconic landmarks like Rustaveli Theatre and Freedom Square, perfect for exploring the city's cultural treasures.

Comfortable Accommodation
Experience comfort and convenience in our well-equipped rooms featuring modern amenities such as air conditioning, flat-screen TV, and free WiFi. Enjoy a relaxing stay with our attentive room service and 24-hour front desk assistance.

Delicious Breakfast and Nearby Attractions
Start your day with a delicious buffet breakfast before heading out to explore nearby attractions like Tbilisi Opera and Ballet Theatre and the National Botanical Garden of Georgia. Unwind in the hotel's proximity to points of interest like Tbilisi Concert Hall and Saint George's Armenian Cathedral.

Book your stay at City Heart Hotel for a memorable experience in Tbilisi City!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 2 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.8
Based on 329 reviews
Cleanliness: 8.78
Service: 9.25
Location: 9.29
Room Quality: 8.74
Amenities: 8.27
Value for Money: 8.73
Food and Beverage: 8.28
Overall Experience: 9.05
Y
Yeliz • couple • tr
7
Konumu güzeldi o yüzden olumsuz yanlarını görmezden geldik.
Pros:

Merkeze yakın olması, Gürcistan genelinde az rastlanır gülen çalışanların olması.

Cons:

Kahvaltı çeşitliliğinin az olması ama en önemlisi yatağımızın çok rahatsız olması.

2026-07-25 • via Nuitee
Ахметов • solo_traveller • kz
10
2026-07-25 • via Nuitee
K
Kira N. • solo_traveller • ee
7
Prime location, nice room. Do not sign up for breakfast.
Pros:

The hotel is centrally located and the room is very nice. A/C worked great.

Cons:

The construction of the shower is weird, it is not separated from the rest of the bathroom, so, when you shower you basically flood the entire space.
I was also disappointed with the breakfast.

2026-07-24 • via Nuitee
N
Narin • couple • se
8
2026-07-22 • via Nuitee
C
Christopher • solo_traveller • jp
8
2026-07-21 • via Nuitee
I
Inga • couple • de
8
Pros:

Hotel liegt sehr Zentral, ruhige Lage. Personal, oder Besitzer hat an vieles gedacht- das Bett sehr komfortabel und bequem; Hygiene Artikel im Zimmer, Minibar… Personal sehr nett

Cons:

Sauberkeit im Badezimmer.

2026-07-21 • via Nuitee
I
Iuliia • couple • ge
10
2026-07-20 • via Nuitee
E
Elena • solo_traveller • pl
10
Pros:

Świetna lokalizacja, przytulne i czyste pokoje, miła obsługa.

2026-07-20 • via Nuitee
R
rujin • solo_traveller • cn
8
Pros:

位置离景点都很近，老板很好

2026-07-19 • via Nuitee
T
Ting • family_with_children • no
4
2026-07-17 • via Nuitee
E
Edyta • couple • pl
10
2026-07-16 • via Nuitee
G
Grigoryan • couple • am
6
Комната маленькая и узкая , еда завтрака была не первой свежести
Pros:

Местоположение

Cons:

Завтрак был ужасный

2026-07-16 • via Nuitee
C
Catalina • extended_group • ro
7
Pros:

The hotel is relatively well-located, just 10 minutes from the downtown shopping area. The room seemed quite clean and featured newer furniture. Unfortunately, there was a lot of noise in the hallway. The so-called hotel is actually just a renovated floor within an apartment building. My room had a window facing a balcony used as a storage area for the kitchen, resulting in noise and odors in the morning.

Cons:

The bathroom had a wall-mounted shower; washing up caused water to spread all over the room, and the lack of proper drainage slope meant the floor didn't dry by morning. The worst part was the breakfast—the same food six days in a row: frankfurters, boiled eggs, fried eggs, and two types of cold cuts similar to frankfurters. There was a small salad (tomatoes and lettuce), plus only one type of tea and instant coffee. If you're staying for just a day or two, I think it's fine for the price—I benefited from a Booking.com member bonus.

2026-07-15 • via Nuitee
K
Kirakosyan • solo_traveller • am
9
Pros:

We like the staff, they are very kind.
Location near the central street

Cons:

The breakfast is poor, but the first day it was much better than the second

2026-07-15 • via Nuitee
C
Celin • couple • no
10
2026-07-15 • via Nuitee
Z
Zhassulan • couple • kz
6
2026-07-13 • via Nuitee
I
I. Larin • solo_traveller • ru
7
Отличный отдых без завтраков
Pros:

Отличное месторасположение. Приветливый и отзывчивый персонал. Наш номер (повышенной комфортности) был отличным! Места хватает в сравнении с обычным номером! санузел просторный, но из-за стеклянной перегородки душ/туалет разлетаются брызги. Полотенца меняли по запросу.

Cons:

Основная проблема - завтраки. Голодным не будете, но они однообразные и очень очень скромные. Вторая проблема - начало завтрака в 9:00, у нас были экскурсии и завтракали мы в других местах.
Все, кроме завтраков нам понравилось!

2026-07-12 • via Nuitee
Z
Zarema • solo_traveller • no
1
Не понравилось
Pros:

Персонал дружелюбный

Cons:

Желтоватые старая постель, все ломалось, очень не понравилось. Не разрешили оплатить картой пришлось усташей тащится и искать банкомат, была уставшая и потому не додумалась сразу отменить заказ и поменять отель, персонал выходил курить под окна, шумно, не советую.

2026-07-12 • via Nuitee
T
Tatiana • solo_traveller • il
6
Pros:

Nice location in the center of old city, close to everything. Stuff was nice, room is clean. We stayed there for 1 night so it was OK

Cons:

The room was tiny; there wasn't even enough space to open a suitcase. The shower wasn't comfortable: there were no shelves and no way to fully close the shower cabin, so water ended up everywhere. The breakfast was neither varied nor tasty.

2026-07-10 • via Nuitee
J
Jhea • solo_traveller • kw
10
Excellent most recommended
Pros:

All

Cons:

None so far

2026-07-09 • via Nuitee