Hotel San Rafael

Hotels
8 (2 reviews)
Adolfo Ruiz Cortines, Col. Reforma 3713 , Poza Rica de Hidalgo , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Family rooms
See all facilities

Review Highlights

Cons:
Payment issues at check-in
Unpleasant interaction with reception

Categories

Cleanliness
6.08
The review implies a poor experience due to issues at check-in, affecting overall perception.
Service
9.05
The review highlights a lack of respect for payment, indicating a significant service issue.
Location
8.59
Not specifically mentioned, but assumed acceptable for the rating.
Room Quality
8.54
Not specifically mentioned, but assumed acceptable for the rating.
Amenities
8.57
Not specifically mentioned, but assumed acceptable for the rating.
Value for Money
7.03
The payment issue suggests a questionable value for money.
Food and Beverage
8.58
Not specifically mentioned, but assumed acceptable for the rating.
Overall Experience
7.55
The negative check-in experience impacted the overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-03 15:59

Property Description

Luxurious Amenities
Indulge in our seasonal outdoor pool and garden, with a restaurant and bar at your service.

Modern Comforts
Enjoy air-conditioned rooms with a flat-screen TV and private bathroom, plus a 24-hour front desk and free WiFi.

Convenient Location
Explore El Tajin just 23 km away, with easy access to local attractions.

Book your stay at Hotel San Rafael for an unforgettable experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 02:00 PM

Location

Guest Reviews

8
Based on 2 reviews
Cleanliness: 6.08
Service: 9.05
Location: 8.59
Room Quality: 8.54
Amenities: 8.57
Value for Money: 7.03
Food and Beverage: 8.58
Overall Experience: 7.55
P
Perez Garcia • couple • mx
1
Mala experiencia
Cons:

Pague por adelantado mi reservación a través de booking y al llegar, la recepción del hotel no quiso respetar eso y me querían volver a cobrar la estancia a pesar de que tenía mi comprobante de pago en mano, por lo que mejor decidí retirarme del alojamiento.

2025-10-06 • via Nuitee
A
Atzin • solo_traveller • mx
8
2025-08-22 • via Nuitee