The Marker Hotel

The guy who serves breakfast should find another job. He is rude, and consistently makes residents feel stupid and unwelcome. Also, the breakfast is terrible. Instant coffee bags, poorly cooked egg, no toast, minimal butter. Everything about the breakfast is wrong.

Le lit était en métal et faisait du bruit à chaque mouvement

La chambre trop petite et salle de bain également pour une nuit correct

Attracted by the positive reviews and the great position, we decided to book this place for a weekend. We prepaid: our greatest mistake here, which I urge you to avoid.
Result: the first room we were given had a non-opening window, requiring a room change which made things worse. We got moved to the top floor, and found broken A/C for both nights (32°C in London both days, we were offered a fan as a “solution”, sleeping was really hard), housekeeping that never happened and above all, no hot water on day 2 (we had to shower cold, attributed to the kitchen using it all up: an embarrassing explanation at any level of hospitality. Their own operational mistake, basically, not even “the pipes are broken”: this isn’t bad luck, it’s sheer negligence. Do not run a hotel if you can’t guarantee hot water).
When we complained at reception and asked for one of the two nights to be refunded, we were told it wasn’t possible and that we should email ownership directly. We did. Ownership never replied (not just within 48 hours, not at all), so we had to open a dispute with Booking.com. When they called the hotel, the receptionist on duty (the very same who welcomed us and was present throughout our stay) verbally confirmed all three issues on a recorded line. The hotel then denied everything in writing. Booking.com sided with the property (“we can only refund if the property agrees,” they said) despite their own recorded call and the formal evidence statement we produced. They refunded €77 out of €398 paid, in wallet credits.
I challenge you to walk around Bloomsbury with a budget of €200/night and find a place that considers hot water and housekeeping unnecessary, and A/C a luxury. The failures were bad. The cover-up was worse. How booking.com handled it is unacceptable. If you need peace and quiet avoid at all cost, and if you need to suffer, at least go camping, the view is nicer and nobody is going to scam you.

Room smelled and was dirty i asked from the first night to be moved because something smelled awful like a dead rotting rat in the room. Could be smelled before you even enter room. First night I was forced to sleep in that room smelly as it was, because the staff that was on refuse to change my room, AC didnt work, and a fan was brought in that wasn't working well. Even though I complained nothing was done. Room wasnt cleaned or towels changed by house keeping, only garbage was emptied. By the second night during the heat wave the room smelled worst. Made me want to vomit. Again I ask the young girl working front desk for help she said let her see if there was another room . 2 hours later after not seeing her again I went to look for her and found out she went off duty without helping the situation. Met the night person, name is MARK who as soon as I told him the problem went into action, gave us a diffrent room after he came and smelled the awful smell himself. The new room was great. AC worked well. The bed wasnt broken like the first bed. With parts that was so broken you had to be careful not to get your skin caught. A fan was also given a better one that worked excellently
Thanks to Mark our last night was peaceful and I was able to sleep. The first night the heat and smell prevented me from sleeping. Thank you mark your service was excellent. Please teach the others to be more respectful to customer needs.

The room was too small for the price
Housekeep came, only empty the bin but not clean the room and change the towels
The AC not working, the place was hot and uncomfortable

The room I was in was pretty run down with a very rickety and squeaky bed, meaning I couldn't move without making a racket. It was a shame, as the hotel was nice and quiet overnight. The finial on the curtain pole looked about to fall off over the bed.
The room basically needs some money spent on it, in my opinion, and I feel it was overpriced for the quality.
Having locked my door overnight, I couldn't open it in the morning, and I had to ring the hotel to ask them to come and let me out!
A bedside lamp would have been helpful as the only light switch is by the door.

La chambre en bas et la fenêtre qui ne tenait pas ouverte (difficile d aérer du coup) et donnait sur une courette

Matelas du lit enfant de qualité moyenne, pas toujours d'eau chaude dans la douche, clim assez peu efficace

Lit non fait pendant 4 jours - Chambre non aérée - serviettes non changées : nous avons du nous doucher avec des serviettes humides et malodorantes. 1 seul verre à dent pour 2 personnes

It was a little noisy at night as our room was right by the road - not the property’s fault at all!

Lit pas très confortable