Hotel Santa Cruz

Hotels
8.5 (49 reviews)
Largo barão de Guadalupe nº 9 Largo barão de Guadalupe nº 9 , Ponta Delgada , pt

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Cleanliness
Service
Location
Cons:
Room Quality
Amenities
Food and Beverage

Categories

Cleanliness
8.46
Generally positive feedback, but mentions of the carpet and some bathroom issues.
Service
9.43
Excellent treatment by the staff, very attentive.
Location
9.47
Convenient and central location appreciated by multiple guests.
Room Quality
7.92
Mention of some issues like a creaky bed and lack of a proper desk.
Amenities
7.45
Missing some basic amenities, such as hairdryer and cups.
Value for Money
8.91
Good value for a 2-star hotel.
Food and Beverage
7.46
Breakfast not included and limited options.
Overall Experience
8.93
Overall enjoyable stay despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 11:04

Property Description

Luxurious Garden Oasis
Escape to Hotel Santa Cruz, a tranquil retreat nestled in Santa Cruz da Graciosa. Indulge in the lush garden, unwind in the shared lounge, or soak up the sun on the terrace, all while staying connected with complimentary WiFi.

Comfortable Rooms with Modern Amenities
Each room at our hotel is thoughtfully designed with your comfort in mind. Enjoy a cozy seating area, a TV for entertainment, and a private bathroom stocked with plush towels and crisp bed linen. Our attentive staff is available 24/7 to cater to all your needs.

Delicious Continental Breakfast
Start your day right with a scrumptious continental breakfast served at Hotel Santa Cruz. Whether you prefer sweet or savory, our breakfast spread is sure to delight your taste buds and energize you for the day ahead.

Ready to experience the perfect blend of comfort and convenience? Book your stay at Hotel Santa Cruz now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for € 10 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 49 reviews
Cleanliness: 8.46
Service: 9.43
Location: 9.47
Room Quality: 7.92
Amenities: 7.45
Value for Money: 8.91
Food and Beverage: 7.46
Overall Experience: 8.93
A
Anabela • couple • pt
9
Relaxante.
Pros:

Boa localização . Bastante sossegado.

2026-07-04 • via Nuitee
E
ELISSA • couple • us
7
Clean and simple
Pros:

Staff was very helpful before and during our stay. Building is old but clean and well maintained.

Cons:

Recommendations for restaurants and local attractions would’ve been nice.

2026-07-03 • via Nuitee
K
Klaus • solo_traveller • de
9
Pros:

Gemütlich, zentrale Lage

Cons:

Etwas in die Jahre gekommen

2026-06-29 • via Nuitee
K
Klaus • solo_traveller • de
8
Pros:

Lage, Gemütlich

Cons:

Etwas in die Jahre gekommen

2026-06-29 • via Nuitee
A
Ann • solo_traveller • gb
8
As expectedfor the money paid!
Pros:

The location, the big rooms and the staff!

Cons:

Unfortunately the WiFi didn’t work in my room! The staff tried to fix it! It connected outside of the room but not inside, it was a very weak connection!

2026-06-17 • via Nuitee
G
Guillermo Francisco • solo_traveller • es
10
Excelente
Pros:

Me encanta la isla y su gente. Comí muy bien. Los senderos están bien señalizados y cuidados. Recomiendo las termas de Carapacho y el restaurante Costa do Sol. También es recomendable visitar el Museu y la Câmara Municipal.

2026-06-17 • via Nuitee
V
Vitor • solo_traveller • pt
10
Pros:

A simpatia da senhora do hotel excecional.

Cons:

Pouca luz o quarto

2026-06-16 • via Nuitee
M
Marta • solo_traveller • pt
8
2026-06-14 • via Nuitee
L
Luis • couple • pt
5
2026-06-12 • via Nuitee
F
Fábio Ferreira • solo_traveller • pt
10
Pros:

Fui muito bem recebido pela D°Georgina

2026-05-17 • via Nuitee
A
Ana • solo_traveller • pt
9
Pros:

Não sendo um edificio moderno, reune todas as condições para permitir uma estadia confortável, quer pela higiene do quarto, quer pela sua localização. A senhora Georgina, recebeu-nos com muita simpatia, mostrando-se muito acolhedora e prestável, fornecendo todas as informações solicitadas.
Recomendo o Hotel Santa Cruz!

Cons:

Nada a apontar.

2026-05-03 • via Nuitee
P
Paulo • solo_traveller • pt
7
2026-03-21 • via Nuitee
A
AnaPassos • solo_traveller • pt
8
2026-03-17 • via Nuitee
T
Tanicas • couple • pt
10
boa
Pros:

confortável e a localização otima.

Cons:

edificio antigo mas correspondeu às minhas expectativas.

2026-03-02 • via Nuitee
M
Miguel Pratas • solo_traveller • pt
8
2026-01-30 • via Nuitee
T
Teresa • solo_traveller • pt
8
2026-01-19 • via Nuitee
L
Luis • couple • pt
7
2025-10-21 • via Nuitee
R
Rik • solo_traveller • nl
8
2025-10-17 • via Nuitee
M
Maciej • solo_traveller • pl
8
2025-10-05 • via Nuitee
S
Sebastiaan • solo_traveller • be
10
Degelijk, vriendelijk
2025-10-01 • via Nuitee