Hilton Garden Inn Termez Airitom

Nothing

Taubenplage, langsames Service beim Frühstück und Abendessen, kein bier oder Wein im Angebot!!

Staff:
The front desk and restaurant staff have extremely limited English proficiency—they did not know basic words like "detergent" or "ATM," nor do they speak Russian. Because of this communication gap, they failed to understand my repeated inquiries during check-in regarding the E-guest registration system, which led to an unnecessary argument at check-out. Additionally, the staff lack basic knowledge of the hotel's amenities; they didn't know if the lobby ATM had cash and took 15 minutes to figure out how to print a receipt from the POS terminal.

Dining:
The restaurant claims to operate from 12:00 to 23:00, yet by 20:00 they told me they could no longer serve food. Despite having at least 30 seats, I was informed that the restaurant couldn't accommodate me because there were already around 10 people. The breakfast selection is quite poor, and it is inexplicable that 40% of the food was gone by 09:00 for a service running until 10:30.

Facilities:
The self-service laundry area has only one washer and one dryer. The room has over 10 light switches, none of which are labeled and other switches wouldn't work unless the master switch in a corner is pressed first. It takes 3 to 5 minutes for the shower water to heat up.

Given the hotel's highly unusual location, these issues—which fall far below typical Hilton Garden Inn standards—might be somewhat understandable. However, for the vast majority of guests booking through this platform, mandatory passport checks, security screenings every time you enter or exit the area, and the security risks, are not something worth tolerating the drawbacks above.

Unfortunately, my experience was quite disappointing. After checking in, I was informed that the hot water in the rooms was not working and that I would have to use the showers in the neighbouring hostel building.

This was only communicated to me after I had already made the payment and checked in. Despite this significant inconvenience and the fact that the facilities provided were not as expected from the original booking, I was still charged the full price.

I believe guests should be informed about such issues before payment or arrival, especially when it affects an essential facility like hot water and shower access. The inconvenience was not reflected in the price or addressed appropriately by the hotel.

Since the hotel is listed by Booking among the options for Termez it should be made clearer how difficult it actually is to access this area, with passport control and security check every time one goes in and out, and sometimes even queues. Alltogether, one has to count 40 min to get to the city centre (5 min from the hotel to the gate, 5-15 min border control; 20-25 taxi), and roughly 4-6$ for the taxi.
Furthermore, hot water was unavailable for half of our stay (and we were notified in a rather rude manner, with a guy nsistently knocking at the door to hand us a paper...). No working atm inside, and the so-called complimentary laundry is one single washing machine for the whole building, with detergent not included.

The only problem was the hotel is in a security free zone so everytime we go out and come has to show passport and it take time sometime there is queue

Ничего

Noisy aircon in the room that never gets colder than 26 C, limited food selection in the restaurant with only one vegetarian option, no parking near the hotel, you must park at the mall‘s parking.

Malheureusement beaucoup de choses: pour commencer,la situation dans la « free zone ». Un cauchemar de contrôles à chaque passage, passeport, caméra, scann du sac, questions . Compter une demie heure aller, une autre retour - je suis resté six nuits dans cet hôtel, impossible de garder une trace de mes passages d’avoir une attestation de client, rien. Ensuite, en taxi, compter une demie heure aller, une retour pour rejoindre la ville de Termez -. Donc, deux heures de perdues par jour si on veut visiter la ville. J’ai donc, par force, du dîner tous les soirs à l’hôtel. L’idée même de ressortir n’était pas envisageable … Il y a deux autres restaurants aux alentours immédiats, d’une tristesse absolue. Contrairement à ce qu’on peut lire sur internet, pas une goutte d’alcool dans l’hôtel. Pas forcément un problème central mais il faut le savoir. Le wifi est aussi très hésitant et il faut le renouveler chaque jour, la douche bien irrégulière, parfois pas de pression, parfois pas d’eau chaude. Aucun bancomat ne fonctionne dans cette zone pour les cartes étrangères, débit ou crédit, pas plus qu’à l’hôtel… Aucun problème ailleurs. Encore faut il y aller !