Hotel Best Osuna

Hotels
•
Best Hotels
7.7 (7280 reviews)
Luis de la Mata, 18 , Madrid , es

listing image 1
Show all photos
Children allowed

Facilities

Free beach shuttle
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Spacious rooms
Good location
Cons:
Old building
Poor maintenance

Categories

Cleanliness
6.85
Multiple reviews mentioned issues with cleanliness and maintenance.
Service
8.31
General comments on helpful staff, though service quality varied.
Location
8.35
Many reviews highlighted the good location near transportation.
Room Quality
6.81
Reviews indicated rooms were dated and required refurbishment.
Amenities
7.34
Amenities such as breakfast were mentioned positively, but some lacked.
Value for Money
8.29
Value perceived reasonable for what was offered, despite some drawbacks.
Food and Beverage
7.85
Breakfast was generally appreciated, but some food options were limited.
Overall Experience
7.82
Mixed reviews indicate an overall average experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:19

Property Description

Attractive Gardens and Outdoor Pool
Hotel Best Osuna boasts beautiful gardens and a seasonal outdoor pool, providing a relaxing and picturesque setting for guests to enjoy during their stay.

Spacious Rooms with Traditional Decor
The rooms at Hotel Osuna are not only spacious but also feature attractive traditional-style decor, creating a cozy and inviting atmosphere for guests to unwind in comfort.

Convenient Location and Easy Access to City
Conveniently located just a short drive from Madrid Exhibition Centre IFEMA and Barajas Airport, Hotel Best Osuna offers easy access to the city center via the nearby metro station and motorway, making it an ideal choice for both business and leisure travelers.

Book your stay at Hotel Best Osuna now and experience a perfect blend of comfort, convenience, and relaxation during your visit to Madrid.

Important information:

We are pleased to inform you that Hotel Best Osuna Madrid Feria**** offers a Complimentary Airport-Hotel-Airport Shuttle Bus Service, subject to availability.

This Shuttle timetable is the following: MONDAY to SUNDAY: From 07:00 am to 10:30 pm./ LUNES a DOMINGO: de 07:00 a 22:30. Please, contact the hotel for further details

Hotel Best Osuna Madrid Feria**** has a Free Airport-Hotel-Airport Transportation Service, upon request. For more details on hours and operation, contact the hotel.

Please note that guests must present the credit card used to make the reservation on arrival.

Please note that when booking a rate where payment is due before arrival, the property will send detailed payment instructions and a link to a secure payment platform.

When booking for more than 10 people, different policies and additional supplements may apply.

To request the pick-up, it is necessary to contact the hotel by phone.
To confirm reservations for multiple rooms, it is necessary to provide at least one first name and last name for each reserved room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Mon, May 11, 2026 until Fri, Jun 5, 2026
Swimming pool: Closed from Mon, Sep 7, 2026 until Sat, Jun 5, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 12 per day.

Location

Guest Reviews

7.7
Based on 7280 reviews
Cleanliness: 6.85
Service: 8.31
Location: 8.35
Room Quality: 6.81
Amenities: 7.34
Value for Money: 8.29
Food and Beverage: 7.85
Overall Experience: 7.82
M
Mª Dolores • couple • es
7
2026-06-06 • via Nuitee
M
Maca • couple • gb
10
Pros:

Staff and facilities

2026-06-06 • via Nuitee
H
Hashem • couple • es
9
Confortable
Pros:

The room

Cons:

The AC

2026-06-05 • via Nuitee
M
Macarena • couple • es
1
Decepción total
Pros:

El personal amable y una cafetería abierta hasta tarde que te permitía tomar algo en la terraza.

Cons:

El sitio tenía instalaciones viejas, en mal estado y con olor a humedad en la habitación que no se iba a pesar de ventilar. El aire acondicionado era antiguo y daba un ruido molesto toda la noche que no dejaba dormir. Los colchones eran incómodos y en mal estado. No merece bajo ningún concepto 4 estrellas y menos el precio que tiene.

2026-06-05 • via Nuitee
P
paredes • couple • es
8
La recepción muy atenta, un trato excepcional
Pros:

Bien, completo.

2026-06-05 • via Nuitee
M
Manuel • solo_traveller • es
8
Pros:

El buen trato recibido por los trabajadores

Cons:

Que no estuviera llena la piscina

2026-06-05 • via Nuitee
M
Manuel • solo_traveller • es
10
2026-06-04 • via Nuitee
P
Pilar • couple • es
9
Muy recomendable
Pros:

La ubicación y el desayuno

2026-06-04 • via Nuitee
E
Elena • solo_traveller • es
8
2026-06-04 • via Nuitee
P
Pepe El Barrio • solo_traveller • es
10
Pros:

La ubicación

Cons:

Todo perfecto

2026-06-04 • via Nuitee
N
Nuria • couple • es
4
2026-06-03 • via Nuitee
R
Rocio • extended_group • es
10
Repetiendo
Pros:

Lo cerca que está de ifema

2026-06-03 • via Nuitee
A
Antonio • family_with_children • es
7
Pros:

Está ubicado en buena zona residencial y a 35 mins andando del estadio del metropolitano

Cons:

No me gustó la poca variedad del desayuno ni el ruido que hay en las habitaciones cuando el de arriba está en su habitación o cuando sube por la escalera que se oye como si subiera un caballo

2026-06-03 • via Nuitee
V
Vanesa • solo_traveller • es
10
Pros:

La nevera de la habitación viene equipada, gratuitamente, con una botella de agua y dos refrescos.

2026-06-03 • via Nuitee
C
Carlos MH • solo_traveller • es
7
2026-06-03 • via Nuitee
P
Paula • couple • es
10
Pros:

Desayuno tipo buffet con mucha variedad. Todo muy rico. Jardines y zona de piscina preciosos, aunque por desgracia aún estaba cerrada.

Cons:

Me hubiese gustado que la piscina estuviese abierta

2026-06-03 • via Nuitee
J
Juan Antonio • extended_group • es
7
Una experiencia agradable.
Pros:

Lo que más me gustó fue el desayuno, ya que había muchísima variedad de productos.
Así cómo también la ubicación del hotel, pues está en un barrio muy tranquilo y agradable.
Además, la habitación era muy amplia, y ambas camas eran de matrimonio y se sentía confortable.
Y por último, el servicio gratuito que dispone el hotel de desplazamiento está genial, pues gracias a eso nos desplazamos del aeropuerto - hotel - aeropuerto, así cómo también la habitación de consignas para guardar el equipaje de manera gratuita.

Cons:

Lo que no me gustó es que salía muy poca agua de los grifos, osea no había afluencia de agua.
Además, el agua salía o muy caliente o muy fría, no había manera de regularla para que saliera templada.

2026-06-03 • via Nuitee
G
Gary • extended_group • ca
7
Pros:

Breakfast good, shuttle to airport was great.

Cons:

Was very hot day, really wish pool was open, should put on their site it isn't open until late June.

2026-06-02 • via Nuitee
R
RICARDO • solo_traveller • es
9
Pros:

Muy cómodo, buena ubicación en este caso para ir al metropolitano. Tiene una piscina grande, aunque aún estaba vacía. El barrio es muy tranquilo, pocos servicios pero el hotel tiene restaurante y cafetería en un amplio horario. Las camas eran cómodas y la habitación amplia. El personal muy amable y educado.

Cons:

Se nota que tiene años y necesita una mano de pintura, si tienes movilidad reducida hay que especificar porque te puede tocar en una habitación alta con escaleras. No nos preguntaron antes de asignar piso.

2026-06-02 • via Nuitee
陈 • solo_traveller • es
7
2026-06-02 • via Nuitee