Escandon Suites by Escajal Rooms

Dirty bedsheets, dirty bathroom, i ecen found hairs in the shower. Furniture was bot in good condition, vert noisy all night plus i heard noise in the ceilling from either mice or Cockroaches. I had to live early in the morning and ehem i requested a. partial redund for the remaining days i eas denied! So DO NOT STAY THERE, it can be a health hazard!

Se tivesse um ar-condicionado seria quase perfeito. O aparelho de climatização não dá conta do quarto em dias de muito calor como os que fiquei em CDMX. Tirando isso, excelente!

The window in my room faced the hall and had no curtain, so the lights in the hall disturbed me during sleep.

My single room was so hot (limited ventilation) and had a bad drain smell at times. Also the room above were very noisy (the floor is thin) and so I was woken up. (perhaps put a sign up to warn them how noise carries downstairs?!)

Keine Fenster, Gasgeruch im Badezimmr

La recamara no tenia basurero extra y considero que es necesario mas papel higiénico asi como fallas en la conexión al wifi.

Las escaleras 😃

El último día mi cerradura digital falló debía salir temprano al aeropuerto se bloqueó no había nadie en lugar que me ayudara y no se contestaban los msj por app o whatpp deberían tener un personal siempre

O banheiro do quarto fedia a esgoto. O ventilador não funcionava bem e as paredes são tão finas que quando a pessoa anda no piso de cima parece que ela está pulando. Acordava de madrugada com os hóspedes de cima caminhando.

Absolutely disappointing experience.
I have travelled all over the world, and I have never experienced something like this before. This was an extremely negative experience both in terms of the accommodation conditions and the lack of proper response to such a serious issue. I would not recommend this place under any circumstances.
I had a reservation at this accommodation from April 13 to April 18, and I was forced to leave on April 14 due to the complete lack of basic hygiene standards. The condition of the mattress and bedding was clearly unacceptable, with visible dirt and an overall sense of poor maintenance that made a normal stay impossible.
I suffered multiple bites, which further increased concerns about the hygiene and safety of the place. After reporting the issue, the property offered a room change, but this did not resolve anything, since the second room had exactly the same problems. This clearly shows that the issue is not an isolated incident, but a structural problem within the accommodation.
Under these circumstances, I had no choice but to leave the property and find an alternative on my own, having to book and pay for another accommodation for the same dates (from April 14 to April 18). In practice, this meant paying twice for the same service because this property does not meet even the minimum standards of habitability.
In addition to all of the above, the way the situation was handled by the property was completely inadequate. The attitude was unprofessional, with no real willingness to resolve the issue, avoiding any responsibility and redirecting the matter to the booking platform instead.
Despite providing clear evidence and giving the property the opportunity to resolve the situation, they refused to issue the corresponding refund.

La cama es terrible, nada cómoda, te hundes en ella.