Kumara Serenoa By Lopesan Hotels

Hotels
•
Lopesan Hotel Group
8.7 (445 reviews)
AVENIDA FRITISDRESOR , Maspalomas , es

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean and well-maintained
Attentive staff
Comfortable rooms
Cons:
Limited dining variety
Access requires transportation
Small room sizes

Categories

Cleanliness
8.88
The hotel is impeccable, clean and very well cared for.
Service
9.05
Staff were courteous and attentive, enhancing the overall experience.
Location
8.49
While the hotel offers a peaceful setting, access to surrounding areas requires a car.
Room Quality
8.64
Rooms are described as spacious and comfortable, although some found them a bit small.
Amenities
8.77
The resort features excellent facilities like a pool and dining area.
Value for Money
8.53
Mixed perceptions about meal prices and quality compared to expectations.
Food and Beverage
8.28
Quality of food has been criticized, with limited variety and some dishes not well-prepared.
Overall Experience
8.95
Overall, a pleasant stay with high satisfaction from room comfort and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 10:52

Property Description

Luxurious Garden Setting
Nestled in Maspalomas, Kumara Serenoa By Lopesan Hotels offers a serene escape with a lush garden setting. Guests can unwind in the outdoor pool or enjoy the stunning views from their room's terrace.

Deluxe Room Amenities
Each room at the hotel is thoughtfully equipped with modern conveniences, including a flat-screen TV, coffee machine, and a cozy terrace overlooking the garden. For added comfort, guests can indulge in minibar treats and opt for breakfast in the room services.

Family-Friendly Facilities
With a buffet restaurant and a children's playground on-site, Kumara Serenoa By Lopesan Hotels caters to families looking for a fun-filled vacation. Explore nearby attractions like Maspalomas Lighthouse and Palmitos Park for a memorable stay.

Ready to experience luxury and relaxation in Maspalomas? Book your stay at Kumara Serenoa By Lopesan Hotels now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 445 reviews
Cleanliness: 8.88
Service: 9.05
Location: 8.49
Room Quality: 8.64
Amenities: 8.77
Value for Money: 8.53
Food and Beverage: 8.28
Overall Experience: 8.95
A
Ashwin • family_with_children • in
8
2026-05-29 • via Nuitee
I
ignacio • solo_traveller • es
7
2026-05-29 • via Nuitee
X
Xabier • solo_traveller • es
8
2026-05-27 • via Nuitee
B
Benjamin • family_with_children • es
10
Increible
Pros:

Todo

Cons:

Me encanto todo!

2026-05-26 • via Nuitee
M
Maria • solo_traveller • es
10
2026-05-26 • via Nuitee
W
wilsa mercedes • family_with_children • es
10
2026-05-25 • via Nuitee
A
Andrew • couple • es
10
Will be returning in a few months
Pros:

A beautiful hotel and very clean and amazing helpful staff.
Kevin helped me so much so a massive thank you to him.

Cons:

Nothing lovey hotel

2026-05-25 • via Nuitee
L
Luci • solo_traveller • es
8
2026-05-24 • via Nuitee
N
Nerea • family_with_children • es
10
2026-05-24 • via Nuitee
R
Rayane • solo_traveller • be
8
2026-05-24 • via Nuitee
I
Inès • extended_group • gf
8
Cons:

Il n’y a pas de fer à disposition et cela me semble problématique.
Première fois que je vois ça dans un hôtel.

2026-05-22 • via Nuitee
Φιλιππαίος • solo_traveller • gr
9
2026-05-22 • via Nuitee
Φιλιππαίος • solo_traveller • gr
9
2026-05-22 • via Nuitee
T
Tomas • solo_traveller • es
10
Moderno y amplio
Pros:

Muy amplio, limpio

Cons:

Faltó servicio de habitaciones

2026-05-21 • via Nuitee
C
Cristina • couple • it
10
Pros:

Piscina

Cons:

Niente tutto ok

2026-05-21 • via Nuitee
C
Carlo • solo_traveller • it
8
Bella vacanza
Pros:

Personale , piscina , ricco buffet a colazione, intrattenimento musicale.

Cons:

-Pulizia così così
- doccia nn scarica l'acqua velocemente e le sigilllature nn tengono con conseguente fuoriuscita dell' acqua e infiltrazione con risalita umidità nelle pareti del salottino.
- l'erba sintetica in tutta la struttura

2026-05-21 • via Nuitee
T
Toni • couple • es
8
Relax en pareja.
Pros:

Lo que mas nos gusta es el complejo. Es bastante nuevo y las zonas comunes son muy bonitas. Todas los dias hay activadades variadas como Bingo, musica en directo, etc. Buen hotel para pasar unos dias de Relax

Cons:

En las habitaciones se pasa calor debido a que son planta baja y les da el sol todo el dia. Te obliga a dormir con el AC.
El buffet podria ser un poco mas completo. No se concibe un desayuno internacional sin Jamon serrano o cosas tan simples como agua... Solo hay zumos y cafe.

2026-05-21 • via Nuitee
C
Cristina • family_with_children • ro
9
Great holiday week in this location !
Pros:

Tranquility , kids play space , food at breakfast and dinner and the room which was very big , actually a 2 room space.

Cons:

Some guests have to be told to use adults only area if they feel stressed by the presence of kids.

2026-05-20 • via Nuitee
R
Roxanne • couple • gb
4
Would not recommend staying here
Pros:

Honestly nothing to be honest, really wouldn't recommend.

Cons:

We stayed here for 8 days and honestly wouldn’t recommend it at all. There were problems from the moment we arrived, and the overall experience was really disappointing.

You’re given pool towels on day one, but if you want them cleaned during your stay, you’re expected to pay extra, which felt ridiculous. The hotel also blasts loud music around the pool for hours every single day, and it doesn’t stop until 10:30pm each night. It was impossible to properly relax by the pool, read a book, or get an early night because the music was so loud everywhere.

Housekeeping was also extremely poor. The room wasn’t actually cleaned during our stay, they just made the bed and left. The coffee provided was apparently only for day one. Honestly, you’d get more coffee by checking out and making a new booking. The mini fridge doesn't work either. Even the safe in the room they tell you to pay for per day of your stay! For an 8-day stay, the level of cleanliness and service was unacceptable.

Food was another major issue. We informed the hotel in advance that we needed vegan options, but there was basically nothing available. At breakfast, I was told to make my own porridge in the microwave with dairy-free milk provided, while staff prepared fresh options for everyone else. It felt lazy and completely unaccommodating.

To top it off, most of the pool loungers were broken, so every day became a hunt to find one that actually stayed flat and was usable.

Overall, the hotel felt badly maintained, poorly managed, and nowhere near relaxing. Definitely not somewhere we’d stay again.

2026-05-19 • via Nuitee
M
Maria • couple • es
1
Falta de seguridad imperdonable
Pros:

El alojamiento era bonito, cómodo y estaba limpio toda nuestra estancia fue agradable hasta…

Cons:

Hasta que un hombre se coló en nuestra habitación borracho, vomito y se tumbó en nuestra cama, cuando llegamos después de cenar nos encontramos la puerta abierta y al entrar y dar a la luz le vimos al fondo tumbado en nuestra cama. Fuimos corriendo a recepción y sacaron al hombre que estaba muy borracho. No entendemos cómo pudo entrar a nuestra habitación. Nos ofrecieron dormir en otra habitación y volver a la nuestra cuando estuviera limpia. A la mañana siguiente a las 11 la habitación seguía sin limpiar y tuvimos que recoger nuestras cosas con el vomito seco por medio. Muy desagradable. Fue una falta de seguridad y de higiene grave.

2026-05-19 • via Nuitee