Family Hotel - Free Massage

Hotels
7.6 (370 reviews)
Suleyman Sani Akhundov, 72A 3107 Ahmad Rajabli , Baku , az

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Facilities

Offsite parking discounted rates available
Parking
Air conditioning
Restaurant
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly reception staff
Low price
Cons:
Location issues
Uncomfortable beds
Dirty conditions
Poor food service

Categories

Cleanliness
5.99
Multiple mentions of dirty conditions and issues with the room, impacting overall perception of cleanliness.
Service
8.96
Reception staff mentioned positively, but some service issues noted.
Location
7
Location described as not good, affecting guest experience.
Room Quality
7.45
Comments on uncomfortable beds and inadequate facilities affect perception of room quality.
Amenities
6.98
Basic amenities were mentioned, but some were lacking or below expectation.
Value for Money
9.44
Low price appeal is highlighted, suggesting good value in comparison to service level.
Food and Beverage
5.99
Issues with breakfast timing and quality noted, impacting overall perception.
Overall Experience
8.96
Mixed sentiments lead to an average experience evaluation, but service and friendliness provide a positive note.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 18:24

Property Description

Luxurious Amenities
Indulge in the indoor pool, hot tub, and garden for a relaxing stay.

Exceptional Service
Enjoy 24-hour front desk, concierge service, and currency exchange for your convenience.

Comfortable Rooms
Unwind in air-conditioned rooms with city views, flat-screen TVs, and private bathrooms.

Book now at The Family Hotel for a delightful stay in Baku with easy access to popular attractions.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.6
Based on 370 reviews
Cleanliness: 5.99
Service: 8.96
Location: 7
Room Quality: 7.45
Amenities: 6.98
Value for Money: 9.44
Food and Beverage: 5.99
Overall Experience: 8.96
A
Alizada • couple • az
8
2026-06-17 • via Nuitee
Üzeyir Talha • solo_traveller • tr
6
2026-06-13 • via Nuitee
S
shaik • couple • sa
3
Overall not happy
Pros:

Breakfast was ok, location was isolated

Cons:

location and ambeiuns

2026-06-13 • via Nuitee
R
Rashad • couple • az
1
Пробили дно по всему, что возможно!
Pros:

Постельные клопы. Администратор была в курсе, ничего не сделали. Уборка номеров за 6 дней была 1 раз и то, когда я сама позвала. Окна грязные.

Cons:

Читайте выше

2026-06-13 • via Nuitee
M
Muhammad Junaid • couple • pk
4
Pros:

Just one staff member Shanaya was very cooperative and a good girls. All others were unprofessional and unresponsive.

Cons:

Staff response and cleaning.

2026-06-11 • via Nuitee
K
Khan • couple • az
10
2026-06-10 • via Nuitee
T
Tim • couple • az
10
2026-06-09 • via Nuitee
Z
Zouidja • solo_traveller • az
1
2026-06-05 • via Nuitee
R
Rappet • couple • pk
10
2026-06-05 • via Nuitee
O
Olga • solo_traveller • ru
3
Pros:

Заселили в номер раньше времени, не пришлось долго ждать.

Cons:

Из плюсов номера - большой,все... На полу огромное пятно мокрое с запахом, постельное было не все, а простыни в катышках. Чашка без ручки, чайника не было. Белье и чайник принесли по требованию. Окна сифонят жутко, а поскольку Баку - город ветров- задувало сильно(((. И все бы ничего, номер можно и перетерпеть, учитывая, что как туристы мы в нем только спим, но откровенный обман со СПА это отдельная история. Бассейн на улице мусорная свалка, в помещении- болото с налетом на дне. Хамам вообще не работает, а после сауны в душ надо идти через холл. На массаж не пошла после всего увиденного...

2026-06-03 • via Nuitee
A
Afsheen • family_with_children • pk
9
Overall our stay was comfortable
Pros:

Clean rooms peaceful place breakfast was also good.Reception guys are helpful.Would recommend.

Cons:

Free massage doesn’t worth even for one time free.

2026-05-30 • via Nuitee
J
Jirka • couple • cz
8
2026-05-29 • via Nuitee
H
Hamza • couple • ae
9
Pros:

The property was clean and the staff was really nice and friendly

Cons:

Wifi

2026-05-27 • via Nuitee
D
David • couple • in
1
2026-05-26 • via Nuitee
C
Cavid • solo_traveller • az
9
Pros:

Hotel very good . Stuff was also kindly. Calm and comfort hotel . I recommend this hotel

Cons:

Nothing

2026-05-26 • via Nuitee
S
Simarjit • solo_traveller • gb
6
Functional. Better spaces near historical town
Pros:

Room ok
Night staff Sevi was v kind.

Cons:

No swimming pool. It was shown on pics when booked. No common cafe area. No cafes near. A lot of service lacking on hospitality ...nearby tourism

2026-05-19 • via Nuitee
A
Abbasova • solo_traveller • az
7
Mukemmel olmasada ıdare eder
Pros:

Sakın temız her yere yakın olması guzel calısanlar guler yuzlu

Cons:

Kahvaltıyı hıc beyenmedık geldıyımız gun asansor calısdı ondan sora bozuldu dedıler 3 cu katda oldugumuz ıcın ınıs cıkısta zorlandık

2026-05-19 • via Nuitee
R
Rufet • solo_traveller • az
10
2026-05-14 • via Nuitee
U
Umaima • couple • ae
8
2026-05-06 • via Nuitee
Ülvi • solo_traveller • az
10
2026-05-04 • via Nuitee