Hotel Costa Azul

Hotels
8.3 (121 reviews)
Avenida Insurgentes 170 Sahop , Chetumal , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Terrace
Lift / Elevator
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly and responsive service
Cons:
Noise from outside and hallways
Some cleanliness issues noted

Categories

Cleanliness
8.01
Multiple mentions of cleanliness, though some reviews noted odors in rooms.
Service
8.58
Staff were generally described as friendly and responsive to issues.
Location
8.42
Convenient location despite some noise from the busy street.
Room Quality
8.17
Rooms were comfortable but had issues like noise and water pressure.
Amenities
8.2
Decent amenities, although some lacked kitchen facilities.
Value for Money
8.46
Good value for the price, as reflected in numerous positive reviews.
Food and Beverage
8.01
Limited offerings noted, but positive experiences with cleanliness.
Overall Experience
8.58
Generally positive experiences with occasional issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 09:16

Property Description

Convenient Location
Hotel Costa Azul, nestled in Chetumal, Quintana Roo, is just a stone's throw away from Dos Mulas Beach, offering a perfect blend of tranquility and adventure.

Comfortable Accommodation
Relax in our air-conditioned rooms equipped with a private bathroom, a seating area, and a flat-screen TV with cable channels, ensuring a cozy stay for all guests.

Exceptional Service
Our attentive staff at Hotel Costa Azul is dedicated to providing top-notch service, offering assistance and guidance at the reception to make your stay memorable.

Ready to experience the charm of Chetumal? Book your stay at Hotel Costa Azul now!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8.3
Based on 121 reviews
Cleanliness: 8.01
Service: 8.58
Location: 8.42
Room Quality: 8.17
Amenities: 8.2
Value for Money: 8.46
Food and Beverage: 8.01
Overall Experience: 8.58
P
Pedro • solo_traveller • mx
10
Pros:

La relación precio-calidad

Cons:

Nada, todo estuvo muy bien

2026-05-27 • via Nuitee
J
Jelle • solo_traveller • nl
8
Pleasant stay
Pros:

Clean, good matras and pillows and clean white sheets.

Cons:

The location is not very central/near downtown. Although there are places to eat around and walmart is close by.

2026-05-23 • via Nuitee
E
Eike • solo_traveller • de
9
Pros:

Nice and quiet hotel. Very clean, very good price. Ideally for a short stay

2026-05-15 • via Nuitee
H
Harry • couple • bz
7
The staff were very kind, friendly and helpful.
Pros:

Location was kind of far from where we needed it.

Cons:

The entrance was not good it had a big step for the vechicle coming in from the highway.

2026-05-10 • via Nuitee
R
Rafael • solo_traveller • mx
10
Pros:

Ubicación

2026-05-04 • via Nuitee
M
Matthias.l • solo_traveller • ch
10
2026-05-04 • via Nuitee
Z
Zarate • solo_traveller • mx
10
Pros:

Todo muy bien excelente limpio y agradable

2026-04-28 • via Nuitee
R
Rafael • solo_traveller • mx
10
Pros:

Habitación comoda y buena ubicación

2026-04-13 • via Nuitee
K
kouichi • solo_traveller • jp
8
2026-04-12 • via Nuitee
J
Jono • solo_traveller • gb
9
2026-04-12 • via Nuitee
M
Maxime • solo_traveller • fr
9
Pros:

Todo super!

2026-04-10 • via Nuitee
Y
YUMI • family_with_children • kr
10
2026-04-07 • via Nuitee
J
JACQUELINE • family_with_children • mx
10
2026-04-06 • via Nuitee
A
Alexandra • family_with_children • de
7
Good Option for an unexpected Stopover
Pros:

We ended up here unexpectedly after missing our bus and were relieved to be welcomed without a reservation — friendly reception, help with ordering pizza, and a quiet, comfortable night when we really needed it

2026-03-31 • via Nuitee
O
orlando ventura • family_with_children • mx
10
Pros:

La habitación siempre muy limpia y eso es confortables cuando uno llega

Cons:

La atención del personal todos muy amables

2026-03-27 • via Nuitee
M
Marina • solo_traveller • ch
7
Good for one night
Pros:

- good location for an overnight stay. Close to ADO and the airport
- feels super safe due to 24h reception, locked gate etc.
- it was a really good price and for that it was clean and comfortable enough for one might

Cons:

- there was barely any water coming out of the shower.
- the faucet was also broken
- there was no soap, just in the shower. No other toiletries
- i was there 2 hours early. The room was ready, but they wanted 200 aditional pesos to let me check in early so I waited at the lobby. There i laid down on the sofa but they told me it‘s not allowed to have feet on the sofa (even after taking of my shoes)
- my window was tiiiny. Approx 10cm wide.

2026-03-26 • via Nuitee
M
Mayra • family_with_children • mx
9
Pros:

Esta limpio,en especial el baño olia y se veía
bien, y el personal es muy amable y atento.

Cons:

Que sentí que se desperdiciaba demasiada agua para que saliera caliente el agua de la regadera

2026-03-24 • via Nuitee
M
Michel • solo_traveller • mx
10
Estupenda
Pros:

La comodidad y limpieza

Cons:

Todo me gusto, no le doy negativos.

2026-03-23 • via Nuitee
J
Jissel • family_with_children • mx
10
Todo bien
Pros:

Todo bien

Cons:

Todo bien

2026-03-20 • via Nuitee
J
Jissel • family_with_children • mx
10
Todo bien
Pros:

Todo bien.

Cons:

Todo bien

2026-03-20 • via Nuitee